PROFESSIONAL EXPERIENCE:

Confidential

IT Supervisor/System Administrator

Responsibilities:

• Troubleshoot and monitor windows server 2008,2012
• Troubleshoot and configure Microsoft exchange server
• Configure group policy’s
• Troubleshoot and travel to end user’s in Dayton and Kentucky
• Troubleshoot PC’s, apple, laptops, IPhone, android
• Install and configure Cisco, Netgear switches
• Write instructions and train users for various equipment and applications
• Set budget for equipment purchasing
• Supervise and train employee and make sure that all task are completed on time
• Configure and troubleshoot Cisco ASA Firewall
• Pushout windows updates from wsus server
• Troubleshoot and configure Hyper V Manger
• Administer and Troubleshoout VOIP

Confidential

IT and operations support

Responsibilities:

• Troubleshoot PC’s, laptops
• Provide remote support
• Setup conference phone system
• Replaced bad hardware on pc’s and laptops
• Install and troubleshoot Microsoft office 2013
• Install and configure VMware
• Troubleshoot Mac laptop’s
• Troubleshoot android and IPhones
• Provide remote support
• Mobile device management support
• Administer and troubleshoout Microsoft office 365

Confidential

Network Administrator - Consultant

Responsibilities:

• Troubleshoot Laptops and desktops, printers
• Provide 24/7 365 support
• Configure and deploy laptops to customers
• Troubleshoot Network and VOIP
• Make documentation for hardware and software
• Train employees for software and hardware

Confidential

System Support Technician/IT Manager

Responsibilities:

• Manage and train IT intern
• Troubleshoot servers, printers, laptop, PC,
• Troubleshoot outlook 2010
• Provide 24/7 365 support
• Install and reimage PC’s
• Plan IT Budget
• Configure and deploy and train new students on laptops
• Inventory all IT equipment

Confidential

System Support Specialist/Network Administration

Responsibilities:

• Troubleshoot printers, PCs, laptops, Macintosh, Phones and various other cell phones
• Troubleshoot outlook 2003 and 2007
• Troubleshoot SharePoint
• Configure and troubleshoot Small Business server 2003,2011
• Configure and troubleshoot Microsoft exchange
• Provided 24/7 365 support for music hall, Riverbend, Taft
• Installed and configured cat 5 and fiber cables
• Designed and teach classes in Microsoft office, Adobe

Confidential

Desktop Support -Consultant

Responsibilities:

• Troubleshoot printers, PC’s, laptops
• Troubleshoot outlook 2003 and 2007
• Utilized ticket system
• Troubleshoot Citrix
• Load various specialty applications

Confidential

Desktop/Network Support - Consultant

Responsibilities:

• Provide technical support to users
• Troubleshoot printers, PC’s, laptops
• Reimaged Pc’s laptops
• Provide help with network design
• Troubleshoot router and switches
• Active directory
• Troubleshoot outlook 2003 and 2007
• Troubleshooting IT customer experience
• Migrated data

Confidential, Cincinnati Ohio

Remote Support Technician/Support Coordinator - Consultant

Responsibilities:

• Provide remote phone support to users and technicians
• Troubleshoot small business server 2003, printers, scanners and fax machines, PC’s, laptops
• Dispatched technicians to different jobsites
• Utilized ticket system
• Active directory
• Troubleshoot outlook 2003 and 2007
• Troubleshooting IT customer experience

Confidential, Cincinnati ohio

Support Technician - Consultant

Responsibilities:

• Provided remote phone support to users and technicians.
• Utilized ticket system when necessary.
• Installed local and network printers.
• Conducted various troubleshooting techniques for missing network drives, printers and applications.
• Installed various applications.
• Active directory
• Troubleshoot outlook 2003
• HP Migration tool

Confidential

Deployment Technician/Desktop Support - Consultant

Responsibilities:

• Installed various Government-specific applications, printers, scanners and fax machines.
• Maintained and resolved desktop issues.
• Provided deployment support to other EPA Agencies.
• Provided to users on Lotus Notes 8 and use of USB memory sticks.
• Active directory
• Troubleshoot outlook 2003

Confidential

Deployment Technician/Desktop Support - Consultant

Responsibilities:

• Conducted various troubleshooting techniques for laptop and desktop problems involving both hardware and software.
• Installed various applications.
• Setup wireless access for laptop users and troubleshoot wireless problems.
• Provided setup and support for PC’s, Blackberry’s, printers and various work stations.
• Installed hardware and software including operating systems.
• Active directory
• Troubleshooting IT customer service

Confidential

Senior Desktop Support Analyst - Consultant

Responsibilities:

• Provided second-tier support for issues not resolvable by entry-level support staff.
• Performed advanced troubleshooting, problem resolution, and system modifications to improve performance and stability.
• Performed hardware deliveries, moves, installations, complex software installation and upgrades.
• Stay informed of Help Desk tasks and operations and provided overflow coverage and assistance on a periodic basis.
• Assisted in department projects and initiatives.
• Created and maintained documentation regarding department operations.
• Maintained an advanced understanding of current and emerging technologies.
• Active directory
• Troubleshoot outlook 2003

Confidential

Network Assistant

Responsibilities:

• Responsible for handling back-up tapes.
• Conducted various troubleshooting techniques for e-mail, printers, Macintosh hardware and software, LAN, server and connectivity issues in multiple offices (Columbus, Cleveland, New York and New Jersey).
• Setup web and phone conferencing, extranet and FTP sites, PC and Macintosh workstations and laptops, printers, phones, fax and voicemail for users and various hardware and software.
• Researched and ordered computer equipment.
• Worked with vendors to coordinate warranty repairs and replacements.
• Setup and maintained network and telecommunication systems.
• Active directory

Confidential

Deployment Technician - Consultant

Responsibilities:

• Installed software to PC’s, MAC Laptops, PCS as well as wireless applications, PC Naming Convention Auto Login and other specialty applications.
• Built and configured windows desktops and laptops and Mac laptops and desktops.
• Re-imaged computers to perform data migration and restorations and conduct remote problem solving when required.
• Configured hardware for desktops and laptops.
• Active directory
• Migrated data

Confidential

lPC Support Technician - Consultant

Responsibilities:

• Maintained spreadsheet for all computer data.
• Participated in the imaging and ghosting of computers and laptops and the maintenance of over 125 computers daily.
• Conducted various troubleshooting techniques for PC's and laptops, various computer devices, printers’ hardware and software.
• Replaced bad equipment when necessary.
• Built and configured Windows desktops and laptops.
• Responsible for imaging desktop services.
• Provided weekly status reports to management.
• Active directory
• Troubleshooting IT customer service experience