SUMMARY:

• Accomplished, solutions - oriented Information Technology Professional highly regarded for experience managing complex IT environments and developing successful technical solutions for industry leaders, including Confidential, Confidential, and Confidential . Recognized for skills in project establishment, specification and execution processes, computer infrastructure maintenance, storage, and data security. Known for expertise in design, installation, and configuration of systems to drive company growth and technical innovation. Provides effective leadership in fast-paced, deadline-driven environments. Outstanding presentation and communication skills and excels at turning individuals into teams that work efficiently and exceed all expectations.
• Developed a fast-track IT roadmap of near- and long-term projects to bring Confidential in line with security best practices, decreasing security incidents by 85%.
• Reduced total annual spend for data centers $35,000 by consolidating five data centers across the globe into two.
• Quantified the hourly cost for downtime associated with the ERP system and curated various types of data to estimate storage area network footprint requirements, leading to software and storage as a service.
• Cut annual spend for Salesforce 65% by identifying unused accounts and adding service accounts for group use.
• Selected a unified communications platform to improve company communications and save $18,000 annually.
• Ensured the best price was negotiated for all purchases over $5,000.
• Systems Architect
• Data Security
• Project Management
• Leadership Communication
• Server Administration
• System Improvements
• Business Continuity
• Team Leadership/Management
• Process Improvement
• Analysis and Resolution
• Capacity Planning
• Customer Support
• System Maintenance
• Vision/Performance Acumen
• Incident Management
• Budgeting/Forecasting
• Vendor Management
• Audit Response/Preparation

TECHNICAL SKILLS:

Applications: Microsoft Office (Word, Excel, PowerPoint, Outlook)

Cloud Platform: AWS, RackSpace, G-Suite, Microsoft Office 365, Microsoft Intune, Fuze

Communication: Compliance Microsoft Lync 2010PII, PCI, SSAE 16, ISO 27001, Part 11, GDPR, NIST, HIPAACRM

Customer Service Systems: ManageEngine, SpiceWorks

Databases: SQL Server 2000/2005/2008, Dynamo, MySQL, Oracle 7/10g, Maria DBDatabase Management Systems

Hardware: Netgear hubs/switches, Linksys routers, HP ProCurve Switches, APC UPS, (Seagate, Compaq, HP & Dell tape drives), SonicWall Firewall, SonicWall SRA VPN, Juniper SSG5

Methodologies: PMI, AGP, ScrumMobile iOS, Android

Monitoring: Network Monitor, Performance Monitor, Ping, Trace, Telnet, Event Viewer

Networking: LDAP, ADMT, ADSI, NTDSUTIL, DHCP, DNS, FTP, Telnet, RPC over HTTPS, Terminal Services

Operating Systems/Platforms: Windows XP/Vista/7/8, Mac, Blackberry OS, Apple iOS, Apple OS X

Remote Access: Remote Desktop, LogMeIn

Security: Zixmail, Postini, Okta, Azure Active Directory, Symantec Mail Security

Server Administration: Windows Server 2003/2008/2012 (Active Directory, Group Policy, RDS, WSUS), ISA Server 4.0, Microsoft Operations Manager

Server Hardware: Dell power edge servers, HP ProLiant Servers and BladesStorage

SAN Technologies: System Backup and RestoreAcronis, Symantec Backup Exec, Storagecraft Shadowprotect Image backup

VoIP/UCaaS: Cisco, ShoreTel, Mitel, Vonage for Business, Fuze

Virtualization: VMware ESXi 5.1, Vcenter, Windows Hyper-V 2008 & 2012 R2 Core

Web server: IIS 6

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Director of Information Technology

Responsibilities:

• Develop a fast-track IT roadmap of near- and long-term projects to bring the company in line with security best practices, decreasing security incidents by 85%.
• Reduce total annual spend for data centers $35,000 by consolidating five data centers across the globe into two.
• Cut annual spend for Salesforce 65% by identifying unused accounts and adding service accounts for group use.
• Select a unified communications platform to improve company communications and save $18,000 annually.
• Ensure the best price has been negotiated for all purchases over $5,000.
• Improve security 100% by reducing the number of on/off boarding touchpoints for more than 10 “as a service” critical business foundational applications.
• Manage 15 third-party vendors, including contract negotiation and relationship building.
• Align IT systems to standard operating procedures with adherence to Health Insurance Portability and Accountability Act, International Organization for Standardization, and Code of Federal Regulations Part 11 compliance.
• Bolster security privacy and awareness throughout the company by authoring standard operating procedures and introducing software to lead to greater user engagement.

Confidential, Mansfield, MA

IT Project Manager

Responsibilities:

• Led the migration to cloud of 300 users for Ohio division and 275 users for West Coast division to increase efficiency.
• Directed a project to unify 12 user structures into one to prepare for an enterprise resource planning (ERP) rollout.
• Met with stakeholders to gather requirements for a unified communications project, consolidating telephony systems across 13 divisions into a single solution that eased communication issues between divisions and fostered an environment of collaboration.
• Managed vendor relationships and coordinated 3 local teams on projects to ensure deadlines were met and milestones were achieved.
• Supported the establishment of the project/program management office, as well as disaster recovery, capacity planning, IT roadmap planning, and talent development.
• Assessed and selected vendors, creating a requirements matrix to facilitate an unbiased selection.
• Developed a project management office handbook based on the principals of the system development life cycle to help project managers or those with project ideas with documentation to present to the change control board.
• Served as project manager and technical lead for an ERP disaster recovery project.
• Quantified the hourly cost for downtime associated with the ERP system and curated various types of data to estimate storage area network footprint requirements, leading to software and storage as a service.

Confidential, Henderson, NV

IT Project Manager

Responsibilities:

• Directed project kickoff meetings and daily scrums for 14 projects to remove obstacles or reprioritize tasks.
• Communicated overall plan for implementation of all projects and facilitated weekly meetings to communicate deliverables to all C-level executive and director stakeholders.
• Forecast the annual budget of $820,000 and maintained the monthly budget.
• Facilitated recruiting, interviewing, and fostering relationships with subject matter experts to achieve project goals.

Confidential, Cambridge, MA

Manager, Information Technology

Responsibilities:

• Recruited to spearhead the planning, growth, and development of the IT infrastructure.
• Aligned IT with ISO 27001:2008 standards to be Sarbanes-Oxley and Food and Drug Administration(FDA) compliant.
• Developed a migration plan and coordinated with department heads to schedule the moving of user accounts to an updated server utilizing third-party migration tools.

Confidential, Nashville, TN

Senior Enterprise Systems Designer

Responsibilities:

• Designed and implemented the disaster recovery infrastructure, collaborating with the senior project manager.
• Identified and mitigated potential risks associated with the migration of the existing data center to new facilities.
• Designed a process flow chart to identify existing virtual and physical servers as candidates for virtualization in the new environment, and ascertained upgrades and potential upgrades to existing applications and servers.
• Recognized areas for improvement by using virtualization to leverage hardware to replace a problematic installation.

Confidential, Boston, MA

Director, Information Technology

Responsibilities:

• Conceptualized the strategic vision and provided leadership in the development, implementation, and support of the IT department supporting 150 end users and forecast and managed budgets of more than $1.5 million.
• Renegotiated the copier/printer contract with the vendor to reduce quarterly expense by 60% per page.
• Implemented a multifactor VPN authentication system to harden security for remote access and instituted a solution for transmittal of secure email by gathering requirements, assessing product line, and negotiating pricing with potential vendors, decreasing security incidents by 33%.
• Developed and mentored a top-notch 3-person IT team by soliciting malleable talent, identifying strong points, and working with the team to meet and exceed personal development quarterly goals.
• Developed and wrote project justifications, risk assessments, project objectives, and scopes for 46 IT projects.
• Presented annual report to board of directors and chief executive officer recapping s and pain points of the previous year, outlining current state of IT, and defining a roadmap for projects and goals for the next year.
• Collaborated with C-level executives and president of sales to rewrite the outdated disaster recovery/business continuity plan and designed and implemented a disaster recovery/business continuity site.
• Developed policy and procedures for IT, and taught security and privacy awareness annually.
• Completed security and compliance audits from various banks and government entities.
• Managed the email server upgrade, and coordinated installation of power, cooling, and fire suppression for build-out of a new server room.

Confidential, Birmingham, AL

Network Administrator

Responsibilities:

• Enhanced existing email server architecture 68% by redesigning existing mail stores to optimize storage options.
• Reduced the amount of spam introduced to the company 72% by increasing the level of the suspected spam filter and perusing the spam and virus quarantine folders.
• Introduced a recovery storage group into the overall messaging design to allow for disaster recovery contingency.
• Developed and implemented backups of the messaging environment to prevent production mail store disaster.
• Served as administrator for Colombia, South America locations, providing mentoring and Level 3 support for exchange and server issues.
• Designed and developed a migration plan to upgrade the company email server for Colombia locations.

Confidential, Birmingham, AL

Manager, Information Technology

Responsibilities:

• Developed and implemented security procedures and policies concerning file level access and oversaw the operation of 15 servers.
• Coordinated project development timelines and expense estimates for 13 IT projects.
• Managed user infrastructure, network security, client-server applications, and helpdesk operations for 60 end users.
• Delivered remote support for more than 60 outside sales representatives.
• Developed network expansion projects, and security and network recovery plans and controls for FDA compliance.
• Designed wide area networks (WAN) and supported offices in Spain, Germany, Canada, and the United Kingdom.
• Completed risk assessment concerning enterprise security issues, email security, web access, etc.

Confidential, Birmingham, AL

Manager, VoIP Operations

Responsibilities:

• Managed 20 accounts generating $120,000 in annual service revenues while achieving a 100% customer satisfaction rate and significant profits of $30,000 to $60,000 on projects.
• Consulted on design, installed, and supported Voice over IP systems in local and WAN environments for customers.
• Served as an escalation point for repeated or complex circuit, voice, and data issues impeding or potentially impeding delivery of service to the end user.

Confidential, Birmingham, AL

Project Operations Manager

Responsibilities:

• Performed all phases of requirement management, including gathering, analyzing, detailing, and tracking.
• Planned, executed, and finalized projects on time and within budget and scope objectives, including acquiring resources and coordinating efforts of team members.
• Identified, effectively communicated, and resolved project issues and risks.