OBJECTIVE:

• To obtain a challenging position where my technical experience and abilities can be effectively utilized.

SUMMARY:

• An organized and innovative individual with strong technical, client relations, and interpersonal skills. Major strengths include the ability to problem solve and work well with others at all organizational levels. A team player who is tactful and technically proficient.

PROFESSIONAL EXPERIENCE:

Confidential

Activations Technician/ IP - Data

Responsibilities:

• Performed circuit provisioning through the cross-connect of SONET, TDM, and DWDM network equipment.
• Performed Layer 2 provisioning through Ethernet switch network elements. Coordinated activation of new Layer 3 router interfaces with Tier II.
• Coordinated remote testing activities with field operations, vendors, and business partners.
• Implemented grooms and installs to meet Confidential customer maintenance window policies, which may require independent work outside of normal business hours.
• Managed complex circuit activations and high-risk re-provisioning of active customer services requiring coordination of activities with field personnel, internal Tier II groups, and external business partners.
• Handled individual 1st mgmt. level LEC/CLEC/IXC and internal Confidential escalations.
• Performed work in all Confidential markets, requiring a detailed knowledge of common network transport and Ethernet equipment.
• Responsible for review, audit, and approval of Scheduled Maintenance Activities.
• Engaged internal departments to identify protocol, implementation issues for the purpose of establishing common understanding and encouraging solutions.
• Inspected and extracted pertinent details in job aids, emails, bulletins and memorandums. Used latest information to enhance methods and conform to best practices.
• Demonstrated strong communication skills by engaging in: constructive dialog; writing concise documents and emails; and consistently entering complete and timely order notes.
• Possesses and maintains a working understanding of Confidential specific systems, processes and architecture.
• Provided technical assistance to less experienced team members.
• Operated effectively in a team environment by valuing each team member’s contribution, respecting each team member’s individuality, and following established methods to enhance team performance.

Confidential

Network Operations Technician

Responsibilities:

• Perform installation of company and customer circuits, telephony and transmission equipment. Perform testing to ensure that performance specifications and company standards are exceeded. Perform first line routine maintenance on company and/or customer transmission and support equipment. Activate advanced installations, operations, maintenance, network surveillance, and connectivity of switch, data, and communications peripheral equipment associated with the Nortel DMS 500 Central Office. Conducted installation, testing, and troubleshooting of transmission facilities such as SONET, DWDM, VOIP, T*. Utilize the network surveillance platforms
• Nortel DMS 500, Titan 5500, Titan 532L, and Lucent CBX**, Juniper M*, Cisco*, SONUS VOIP switch. Knowledge of the SS7 protocol. Work with vendors, IXC, and LEC s on outages, expansions, upgrades, and troubleshooting as well as circuit test and turn - up. Isolate complex issues identified on our network systems while maintaining circuit availability. Addresses trouble tickets through to resolution using Clarify, Citrix, BPM Portal, POPSWE and Ops-Console systems.
• Ensures proper documentation and escalates as required.Monitors equipment reports to maintain network integrity.Participates in site administration to include documentation, activity reporting and inventory control.Train and mentor less experienced technician regarding operational policy and procedure, Perform troubleshooting using JDSU, EXFO, TBERD**,and a wide range of Protocol Analyzers, and other test equipment. Perform On-Call duties as scheduled.

Confidential

Central Office Technician

Responsibilities:

• Installation of company, and customer circuits, telephony, and transmission equipment. Ensure performance specifications and standards. Perform first line routine maintenance, company transmission and support equipment. Analyzed and isolated complex issues identified on the network while maintaining circuit integrity.
• Activated advanced installations, operations, maintenance, network surveillance, and connectivity of switch, data communications, and peripheral equipment associated with the Nortel DMS 500 Central Office. Conducted installation, testing, and troubleshooting of transmission facilities such as SONET, DWDM, VOIP, T*. Utilize the network surveillance platforms: Nortel DMS 500, Titan 5500, Titan 532L, and Lucent
• CBX**, Juniper M*, Cisco*, SONUS VOIP switch. Working knowledge of the SS7 protocol, Worked with vendors, IXC, and LEC s on outages, expansions, upgrades, and troubleshooting as well as circuit test and turn - up. Generated, verified, and audited AMA billing on a scheduled basis. Maintain, and updated Central Office translations. Prepared reports, and analyzed data using Microsoft, Outlook, Clarify, Excel and AS400.
• Performed preventive maintenance on CO Power Plants and complete all on-call duties as scheduled.

Confidential

Central Office Technician II

Responsibilities:

• Installation of company, and customer circuits, telephony, and transmission equipment. Ensured performance specifications and standards. Performed first line routine maintenance, company transmission and support equipment. Analyzed and isolated complex issues identified on the network while maintaining circuit integrity.
• Activated advanced installations, operations, maintenance, network surveillance, and connectivity of switch, data communications, and peripheral equipment associated with the Nortel DMS 500 Central Office. Conducted installation, testing, and troubleshooting of transmission facilities such as SONET, DWDM, VOIP, T3, T1, and DS0. Utilize the network surveillance platforms: Nortel DMS 500, Titan 5500, Titan 532L, Lucent CBX-500, Cerent/ Cisco Fifer Optic Systems, and routers, Juniper M20 VOIP switch. Working knowledge of the SS7 protocol, and the Glenayre Voice Mail System. Worked with vendors, IXC, and LEC’s on outages, expansions, upgrades, and troubleshooting as well as circuit test and turn-up. Generated, verified, and audited AMA billing tapes on a scheduled basis. Maintain, and updated Central Office translations. Prepared reports, and analyzed data using Micro-Office, Outlook, and AS400.

Confidential

Central Office Technician II

Responsibilities:

• Provisioned, tested, diagnosed, and accepted OC48, T3/E3, ATM, Frame Relay circuits and T1/E1 circuits. DS0, T1, E1, OC-3, TDAX, and DSX panels, Tellabs 5500, and 532L DACs
• On a daily basis, analyzed provisioning and network issues and decided upon the necessary action to correct the issue and acted upon the decision to ensure customer satisfaction.
• Implemented, tested and operated network systems, Basic 911, Enhanced 911 translations, overflow routing, NPA and NXX migrations, LCA migrations, trunk group additions, ACD additions or deletes.
• Maintained complete call routing, resolved trouble tickets for all cell sites in the state.

Confidential

Central Office Technician II

Responsibilities:

• Performed installation, testing and turn up of new and existing circuits on the Nortel DMS 500 Central Office utilizing the Titan 5500, Titan 532, and Alcatel DCS. Assisted the appropriate LEC, IXCS with install, testing and operations of the SONET, T3, T1, and DS0 systems. Performed inside and outside office equipment installations, and activations. Recorded all sit activity using Lexim, COTS, and Confidential . Performed on - call duties as directed.

Confidential

Digital Network Switching Supervisor

Responsibilities:

• Installed, operated, and maintained Division level communications on GTE Mobile Subscriber Equipment Systems, included are Systems Control Centers, and Radio Interface Networks. Surveyed Digital Dial Central Offices, and documented all actions to the appropriate Commanders.