SUMMARY:

• Senior level technology executive, MBA educated professional equipped with 20+ years in technology implementation and support, technology refresh and successful strategic leadership and IT infrastructure experience. Possess proficiency in all aspects of the project, planning, managing, and reporting. With organizational skills, attention to detail and strong relationship and team building, problem - solving skills and the ability to work collaboratively with other departments to manage complex issues with innovative solutions. Demonstrate proficiency in managing multiple medium-to-high projects
• HIPAA and PCI Compliance
• Service Desk Operations
• Network Security and Management
• LAN / WAN and Telecommunications
• IT Infrastructure and Operations
• Functional Multi-site management
• Office 365
• Enterprise Agreementsnegotiation
• Project Management
• Disaster recovery and Business Continuity
• Software testing and deployment
• Strategic Planning
• Capacity and Resource Management
• ITIL Change Management
• VOIP Systems
• VMWare
• Participate in the Infrastructure architecture design for the One World Observatory attraction at the World Trade Center, including Point of sale system selection, implementation, and support.
• Lead the validation of the network security, architecture, data center, servers, operating systems, and databases were compliant with PCI standards.
• Lead the development of the IT strategy and technology roadmap, the implementation of corporate IT policies and procedures, for architecture, security, disaster recovery, standards and service provisioning.
• Lead the risk assessment and validation of the network security, architecture, data center, servers, and operating systems for HIPAA and PCI compliance.
• Defined, planned and lead the implementation re-deployment of corporate IT Service Desk for the Louisiana / Texas and Florida offices maintaining ITIL based operations standards.
• Planned, implement and supported corporate IT Service Desk for the Texas and Florida offices maintaining ITIL based operations standards.
• Managed the worldwide (182 countries - Americas, EMEA, and Asia-pacific) implementation project of the data compression WANnetwork optimization.
• Successfully planned and implemented the infrastructure for the UAT environment for software testing. Coordinating software testing and deployments (UAT and production)
• Improved network security through implementing Desktop / Laptop, cell phones and media encryption required by HIPAA standards
• Implemented Disaster recovery Solution for 23 affiliates in 9 countries (Central and South America).
• Managed End-to-End network trouble tickets records as required by SOP’s maintaining ITIL based operations standards

TECHNICAL SKILLS:

Technology and Tools: HP/ Dell and Compaq, Wintel, Hyper - V and VMware 3.0/4.0/5.0 Servers: Windows 2003, 2008, 2012.Stand alone and on VMWare. HP, Lenovo and DELL Workstations and laptops: XP and Win 7 migration and VMWare Active Directory Implementation, Microsoft Exchange, and Office 365 administration. Network Monitoring: OPManager, SolarWinds, SharePoint, WhatsUp Gold Help desk tools: Remedy, Magic, OPManager ITIL Help desk PBX and VOIP Phone systems Implementation and administration: Nortel, Mitel, CISCO Call Manager and ShoreTel. WAN: VPN, WLAN, WAP, T-1 / FT1, MPLS, E-1, T3 and E-3 LAN: CISCO Switches and Routers, PIX Firewall, SonicWall Pro4100 and SNA4500 firewall, Storage devices: Dell PowerVault (MD3000, MD3200, MD3220i, MD1000, MD1200 and MD1220 Applications: SQL and SharePoint Point Of Sale: Quest, Bypass, Revel, Micros, Appetize and Protobase payment gateway.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Information Technology Manager

Responsibilities:

• Hires and provides for technical support staff members.
• Provide customers support to 89 hotels and corporate office.
• Oversees and directs daily operations of the Remington Service desk team.
• Create the IT department and Service Desk policies, processes, and procedures
• Guide the organization to successful and timely project completions, driving to on-time and on-budget deliverables.
• Manage corporate LAN/WAN and responsible for the integration of new properties into the corporate office WAN.
• Maintain the computer hardware and software inventory.
• Maintain a technological dashboard for others to gauge state, status, and progress of activities, server, networks, and systems.
• Responsible for the management of centralized applications and the management of Accounting Systems

Confidential, Plano, TX

IT Support Manager

Responsibilities:

• Oversees and directs daily operations of the IT Support team to the SLS Hotels in Miami FL, Seattle WA and NY City, NY.
• Creates policies, processes and procedures for the IT Support department.
• Hires and provides for technical support staff members.
• Designs and develops customer facing self-help tools and resources.
• Manages customer and IT preferred vendor relationships and oversees vendor and preferred program.
• Sets individual and team performance goals and objectives and evaluates performance of the team members
• Works cooperatively with other managers and team members to solve technical issues and prioritize software defects as they relate to IT Support.
• Reviews technical documentation such as install guides for software products.
• Assists Team Lead, Tier I, Tier II, and Tier III representatives with customer inquiries as needed.
• Assist and support the Software Support Managers and the development teams.
• Provide 24X7 customers support coverage to the SLS Hotels in Miami FL and NYC, NY.

Confidential, Plano, TX

Director, IT Operations

Responsibilities:

• Participate in the Infrastructure design and deployment for the One World Observatory attraction at the
• World Trade Center, this including the POS system selection and implementation.
• Enterprise and Business operations 24x7x365 support (production systems/ infrastructure, applications, and request fulfillment)
• Planned, procured and instituted network and security process and procedures
• Manage data centers IT Infrastructure (Rackspace and a local data center) as well as the budget.
• Manage Network infrastructure, servers, VMware and Point of Sale systems at Venues and corporate offices.
• Resolved all Infrastructure and Point of Sale Issues at the Minor League environments.
• Defined, develop and implemented corporate IT policies following business best practices.
• Deployed the infrastructure for the UAT environment for software testing.
• Coordinate software testing and deployments (UAT and production)
• Evaluation and preparation for major server’s migration to Rackspace data center.
• Established best practices and policies for installing, configuring, maintaining, and troubleshooting network and POS systems.
• Successfully deployed the network Infrastructure at 35 Legends locations in Live Nation’s venues.
• Microsoft EA and other vendor’s agreementsnegotiation

Confidential, Lewisville, TX

Manager, IT Enterprise Infrastructure

Responsibilities:

• Reported to the Sr. VP of IT, managed and provided leadership, planning, coordination and direction to IT initiatives and projects of the organization, as well as leading tactical and strategic project related activities for the IT Infrastructure team and Service desk staff. Supported Nurses home - office and remote location.
• Lead the risk assessment and validation of the network security, architecture, data center, servers, and operating systems for HIPAA and PCI compliant.
• Manage data centers IT Infrastructure (SunGard, Rackspace and a local data center) as well as the budget.
• Lead the IT Service Desk maintaining ITIL based operations standards.
• Managed mobile devices: access, network, and security.
• Planned, procured and instituted network and security process and procedures.
• Work in defining, develop and implementing corporate IT policies following business best practices
• Establish and maintain communications with upper Management, directors, managers, and end users regarding IT related activities.
• Evaluation and preparation for major server s migration and upgrade involving several data centers.
• Established best practices and policies for installing, configuring, maintaining, and troubleshooting network and telecommunication systems.
• Coordinate software testing and deployments (UAT and production)

Confidential, Dallas TX

IT Network and Infrastructure Manager

Responsibilities:

• Reported to the CIO, managed and provided leadership, planning, coordination and direction to IT initiatives and projects of the organization, as well as leading tactical and strategic project related activities for the IT team and desktop support and help desk staff.
• Supported 32 remote locations with 300 end users, across multiple states.
• Planning and project execution for network refresh using managed MPLS network
• Manage IT Infrastructure budget.
• Defined, planned and lead the implementation re - deployment of corporate IT Service Desk for the Louisiana / Texas and Florida offices maintaining ITIL based operations standards.
• Lead the validation of the network security, architecture, data center, servers, operating systems and databases were compliant with PCI standards.
• Successfully implemented the SQL migration for web server s Clustered databases.
• Managed mobile devices: access, network, and security.
• Designed, planned and implemented new web servers load balancing.
• Successfully planned and implemented the new Network infrastructure Monitoring tool.
• Preparation and execution of Backup and DR solution.
• Established best practices and policies for installing, configuring, maintaining, and troubleshooting network and telecommunication systems
• Planned, procured and instituted network and web security process and procedure.
• Expanded the Virtual servers Farm deploying new production servers in a virtual environment.
• Evaluation and preparation for Exchange server migration and upgrade
• Define, develop and implement corporate IT policies and best practices.

Confidential, Plano TX

Connectivity SME - Contract

Responsibilities:

• Responsible for discovering, documenting and communicating the current Service Delivery Automation network connectivity and access methods as well as the clients and user access methods; planning, documenting, initiating, and managing the Future Mode Operation network connectivity and access implementations.
• Responsible for delivering on project tasks and defining deliverables
• Report on project task status
• Coordinate Global Security Network (GSN) transformation with SDA (service delivery Automation) - to-SRA SRA (Standard Architecture) migrations.
• Coordinate security provisioning activities for SDA (service delivery Automation) -to-SRA (Standard Architecture) migrations
• Ensure migration teams adhere to documented Global Data Privacy rules and regulations
• Deploy web-based applications required for the SDA-to-SRA migrations
• Submit other requests as required

Confidential, Plano, Texas

SE Planner - Contract

Responsibilities:

• Report to the Sr. IT Manager responsible for overall infrastructure project delivery, ensuring that the project meets commitments obtained from various ETO technical performer groups. Provided budget and resource estimates obtained from various ETO provided documentation as required to assist the project manager in compliance with standard project processes.
• Provides team or technical supervision and drives project/service delivery.
• Coordinates with multiple suppliers and vendors on integrating diverse technologies.
• Consults on technology opportunities and integrating IT resources to fulfill project requirements.
• Works with architectural standards, develops project requirements and controls for platform and application integration.
• Participates in projects that design, develop and implement new and emerging technologies, platforms and services.
• Provides weekly status reports for project metrics and coordinates supportability on IT projects during project planning and after deployment
• Accountable for ensuring solutions are aligned with the long - term target architecture of the company.
• Prepare and/or coordinate the development of documentation and graphics for projects, programs, and initiatives related to systems, installations/builds, and operations.

Confidential, Denton, Texas

Project Manager/ Technical Project Leader - Contract

Responsibilities:

• Ensure that project plans are technically and logistically feasible, and the necessary technical requirements were identified, making them part of the project. Review plans for new projects, such as one - time high-risk activities, network growth, resources availability, ensuring the projects were aligned from a technical standpoint.
• Implemented WANnetwork optimization Project, data compressionin 182 countries (six data centers and 176 affiliates).
• Implemented Disaster recovery Solution Project - Iron Mountain, Connected backup - for the Central and South America cluster project for 23 affiliates in 9 countries.
• Provided directions / Technical project lead in the Infrastructure redeployment for the Brazilian offices move, including CISCO Call Manager, LAN and WAN.
• Provided directions / Technical project lead in the new facility deployment in Mexico, including CISCO Call Manager, LAN and WAN.
• Work with Global IM team and users to define business and systems requirements for new technologies for future needs.
• Provide information and technology transfer to users and the business groups.

Confidential, Dallas, Texas

IT Infrastructure Manager

Responsibilities:

• Ensure that project plans are technically and logistically feasible, and the necessary technical requirements were identified, making them part of the project.
• Improved network security through implementing Desktop / Laptop, cell phones and media encryption required by HIPAA standards.
• Planned and implement and supported corporate IT Service Desk for the Dallas office maintaining ITIL based operations standards
• Managed the field and network activities under the ITIL helpdesk Change Request process.
• Improved network performance by implementing MPLS migration network Project.
• Successfully deployed the BlackBerry Enterprise Service as part of the network security improvements for the new Texas office.
• Successfully planned, and implemented the Computer (Desktop/ Laptop), CISCO VOIP Call Manager and LAN / WAN (MPLS) infrastructure deployment for a new office in Dallas, Texas.
• Define, develop and implement corporate IT policies and best practices.
• Coordinate IT Support team to manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Provide significant input to the corporate Infrastructure strategic planning process by developing tactical infrastructure plans that aligned with the overall Business Technical Services department.
• Ensured the safety of the critical systems, by testing the disaster recovery process and network capability.