Profile

Energetic, intuitive technical professional with over 20 years of diverse and dynamic experience with Fortune 500 companies performing information technology systems design and implementation, Help Desk troubleshooting and resolution, technical instruction and education of employees. Talents include server administration, desktop support, software training and implementation, smart house design and installation, B2B sales and consulting, management and supervisory experience, time management skills.

Skill Sets

Hardware Software

• Windows Desktops IBM, HP, Compaq , Dell Windows OS 95 Windows 7
• Windows Servers IBM, HP Blade, Compaq, Dell Windows Server 2003 2008
• Macintosh Desktops OS X 10.1 10.6
• Macintosh Servers OS X Server 2.4 2.8
• Cisco Catalyst 3750 Switch Cisco SmartNet
• Linksys routers/switches EasyLink Advisor
• Netgear routers/switches SmartWizard utility
• Actiontec routers/switches FiOS Configuration Utility
• SmartBoard Presentation touchscreens SmartMeeting Pro software
• Polycom VoIP Teleconferencing ACD software configuration
• IBM Blade Servers SAP Administration

Additional Software Skill Sets

Active Directory, Microsoft RSAT, MS Exchange, MS Office 97 2007 Word, Excel, Power Point, Messenger, Entourage, Document Connection , MS Office Mac Edition, Remedy, Vanguard, HP OARS, Lotus Domino, Lotus SmartSuite, Lotus Notes, Lotus Approach, MS Access, MS SQL, VM Ware, VB Script, Citrix Server 6.0, McAfee AV, Norton AV, Web Sense, Malware Bytes, McAfee VPN, Verizon VPN, Team Viewer VPN, Adobe CS4 Master Collection, Adobe Acrobat Pro, Adobe Photoshop, Adobe Illustrator, Adobe Bridge, Adobe Dreamweaver, Adobe Flash, Adobe In Design, iWork 09, Suite iLife 09 Suite, MS Project, MS SharePoint, Google Cloud Services, FTP, IMAP, POP, SMTP, Server/Client account management, Tivoli Storage Manager, Novell Console Manager, Tivoli Storage Manager, Tivoli Server Automation, Crystal Enterprise .via SOAP

Professional Experience

Confidential

Systems Administrator

SMB Server Farm administration for IBM, HP, Compaq and Apple servers running Apache OSX Server, Windows 2000 2008, Linux Ubuntu Red Hat Server OS, hardware, software and peripheral troubleshooting and support domain administration and user management, software deployment and configurationSoftware and Hardware updates, troubleshooting, patch management and repair. Migration and upgrades from Windows XP Windows 7 Office 2003 2010, hardware replacement disk drives, motherboards, NIC cards, video cards, etc. Network infrastructure design and implementation, server administration and account management for SMB's and residential networks, IT consulting on new and emergent technologies. Verizon and Comcast ISP home networking configuration and upgrades for residential and SMB Internet access. Remote administration and configuration for IOS devices and peripherals, i.e., Smartphone, tablets and net books for integration into office and residential network infrastructure, remote patch management and testing for deployment of upgrades, account management and configuration of user data for cloud storage

Confidential

Level IV Server Support Specialist - Contractor

• Administered nationwide network of HP/Compaq server farms utilizing RSAT for diagnoses and troubleshooting OS malfunctions, patch management and preventive maintenance
• Server Administrator for Windows 2003, 2008 and Linux Redhat Server operating systems
• Utilized HP OARS for hardware malfunction/resolution to source correct part numbers for servers, desktops, drive arrays, tape libraries
• Deployed and advised network of field technicians for proper troubleshooting and diagnoses of server, desktop, printer and peripheral malfunctions
• Provided technical support for POS systems, PLCB wine kiosks, cash registers, receipt printers, security keypads and credit card terminals
• Utilized proprietary in-house ticketing system for tracking and follow up on cases generated by ACD call system
• Generated monthly reports on case resolution, FCR percentages, open cases, parts and shipping costs and asset management
• Trained new hires on products and procedures on resolution techniques to boost FCR percentages, product knowledge, software deployment and patch management Utilized Crystal Enterprises via SOAP for .NET applications for generating reports Utilized IBM Tivoli Storage Manager for backup solutions and monitoring

Confidential

Domain Administrator - Contractor

• Administered statewide computer network frr the Dept of Revenue
• Managed Active Directory, .NET, SMS, SUS client rollouts
• Provided onsite technical support for desktops and peripherals
• Utilized Remedy and ACD system for diagnoses and resolution, follow up and escalation
• Provided technical support for Windows XP Pro, Windows 7 Enterprise, Office 2003 2007, AS/400, Multsess, VPN and SmartBoard presentation
• Administered and deployed Citryx Presentation Server v4.5-6.0 and VMware ESX/vShpere
• Deployed standard desktop images onsite and remotely via Remote Desktop
• Utilized and administered Tivoli Storage Manager for daily backups across CWOPA domain Utilized Crystal Reports for asset management and .NET administration

Confidential

Systems Administrator - Contractor

• Administered 2,000 node network for international airline
• Domain Administrator for Novell, Windows NT v4.0, 2000 2003 Server with Active Directory and Console Manager
• Deployed internet security policy for servers and clients with WebSense
• Deployed and advised network of field technicians for proper troubleshooting and diagnoses of server, desktop, printer and peripheral malfunctions
• Lotus SmartSuite administration User account creation/deletion/upgrades utilizing Lotus Domino Server
• Provided training and operation protocols for new hires Utilized IBM Tivoli Storage Manager for server backup and monitoring processes
• Utilized Remedy and ACD system for diagnoses and resolution, follow up and escalation

Confidential

Computer Networking Product Specialist

• Advised VAR's on new and emerging technologies for product placement and resale
• Participated in ongoing training of emergent technologies for business and education sectors
• Advised clients of software licensing protocols for enterprise deployment of Microsoft, Adobe, Cisco and Apple technologies for servers/clients
• Provided top tier technical support for hardware/software malfunctions
• Administered shipping/receiving of new, used, distressed products to and from storage warehouses nationwide

Confidential

Network Administrator - Contractor

• Domain/Network administrator for 250 node network for non-profit agency subcontracted by the Commonwealth of PA
• Designed, deployed and administered security policies
• Administered patch management and deployment via SUS, SMS and .NET services across network
• Utilized IBM Tivoli Backup Solutions for server backup and performance monitoring Administered VoIP phone system with ACD
• Provided onsite desktop, and peripheral technical support
• Provided training for new hires on computer technology, business ethics, business English, phone protocols and ACD systems