TECHNICAL SKILLS:

HARDWARE: Routers, Switches, Hubs, Laptops, Workstations & Servers (Cisco, HP, Dell Compaq, IBM, Lenovo, Mac), Modems, Raspberry Pi, NIC, Printers, UPS, Android, Blackberry, iPhone, Cabling, SFP, POS devices, Fluke networks DX5000, Rig Expert IT - 24, Praxsym 5.8 T-meter among others

PROGRAMING LANGUAGE Knowledge: experience with C++, Python, Bash Scripting

OPERATION SYSTEMS: Windows XP/7/8 OS, MAC OS, LinuxSOFTWARE:Office 2003/2007/2010 , SaaS, Active Directory, Thomson One, Citrix, Exchange 2003, 2007, Sage Act Pro 2013, Antivirus corporate, Norton Anti-spam, Bitdefender, Bitlocker, Backup & Restores, Exchange, Active Directory, GPO, VPN, Visio, CCleaner, Kaspersky, Webroot, McAfee, Accpac & QuickBooks, Malwarebytes, PASW SPSS, SAWIN, N-Central Monitoring software, Netpro, Alliance, Java, Adobe, Microsoft Lync, SAP, PKI, Putty, MYDAY, REMEDY, software wallet, among others

NETWORKS /PROTOCOLS: LAN/WAN, TCP/IP, UDP, OSI, IIS, ISA, DNS, DHCP, WINS, POP3, SMTP, FTP, TELNET, VPN, ICMP,SNMP ETHERNET, Spanning Tree Protocol, RSTP, PVST+, RPVST+, VLAN Trunking Protocol. iSCSIAWS CLOUD ServicesS3,EC2, EBS, Glacier, Cloudfront, Route 53, AWS Lambda, Snowball

PROFESSIONAL EXPERIENCE:

Amazon Web Services Data Technician II /Network Systems Deployment Engineer

Confidential

Responsibilities:

• Advanced understanding of Cisco Routers and switches·
• Advanced understanding of Computer Hardware, including troubleshooting and repair skills.
• A working understanding of Linux Operating Systems.
• A Working understanding of Computer Networking.
• A Working understanding of Storage Devices.
• Experience in recruiting and new employees
• Knowledge of rack install procedures
• Knowledge of cabling standards and processes knowledge of DCEO processes including rack power up
• Knowledge of logistics processes
• Knowledge of of starting up a new region in AWS
• Experience in recruiting and data center technicians
• Proven experience problem solving and addressing customer service related issues by working with the customer and other internal teams
• Ability to work in an environment that operates 24/7 with an ability to participate in on - call rotation and provide afterhours support as needed
• Experience starting up new data center clusters in AWS
• Proven experience managing work and priorities through a ticketing system and coordination with manage

Confidential

IT Site Support Lead

Responsibilities:

• Responsible for maintaining all desktops and servers, coordinating all upgrades and maintenance, setup all print queues and maintainence. Support Microsoft Windows 7, XP, scheduled maintenance in timely manner and troubleshooting and maintaining all network devices.
• Responsible for imaging and configuring machines for New Hires, Term employees and loaners.
• Coordinated with facilities and oversaw moves for client locations
• Administrated BES accounts and trouble shoot all Blackberry, IPhone, and IPAD issues
• Responsible for remote support for remote users via phone and remote tools for hardware/software issues
• Responsibilities for hardware,software, network issues, Hard drive Degaussing, POS devices, Netpro for managing users on Active Directory.

Confidential, Leesburg, VA

Consultation Agent

Responsibilities:

• Responsible for initial troubleshooting and consultation for clients in store
• Responsible for initial assessment of software and hardware issues to establish plan of action accordingly and escalate to second tier repair agents as needed
• Responsible for collecting troubleshooting info and recommendations for repair agents
• Experienced in troubleshooting multiple devices including but not limited to: Mac, Windows (all platforms), iOS, Droids, Tablets, printers
• Responsible for taking in store calls for consultation
• Responsible for hardware swap/backing up data on Iphone/Droid etc

Confidential, Stamford, CT

Network operations Consultant/Technical account Manager

Responsibilities:

• Experienced in Citrix hosted environments.
• Provide comprehensive help desk support to 100+ clients nationwide for problems and service requests related to agency-supported PC/hardware, software - Including but not limited to: Bloomberg, Reuters, Thomson-One, Many financial related Excel plug-ins and compliance policies and procedures.
• Responsible for troubleshooting network connectivity using TCP/IP commands such as, but not limited to: Nslookup to verify DNS name resolution functionality, Ping to verify basic TCP/IP connectivity, Pathping to evaluate router connectivity, IPconfig/all/release/renew/flushdns to view or modify IP addresses, Nbstat to troubleshoot NetBios names, Tracert to trace network connections, Arp to troubleshoot hardware addresses
• Setup network shares and VPN connections for Windows/Mac Users/Tablet
• Email and Data Migration.
• Full and Incremental Backup, Restoration, Disaster recovery solution (Off-site Backup-Server fail-over)
• Troubleshoot and resolve technical problems, escalating to second and third tier support as needed, internal partners or external vendors and ensuring closure to problems while meeting or exceeding defined service level expectations.
• Create and configure permission network accounts via Active Directory.
• Managed data center administration, including server maintenance and installation
• Responsible for PC builds and set up of client specifications
• Experienced in all versions of windows including migrating from one OS to another.
• Blackberry/Iphone/Droid/ Ipad/ setup and activation application installation and email setup and instruction for users.
• Performed Client outlook email migrations. Created user mailboxes with signatures and setup autocomplete (with old users emails removed to avoid bouncebacks) on PCs remotely. Exported rules and added additional mailboxes to users as needed
• Prepare documentation and materials, coordinated technology related
• Regularly perform hardware and software maintenance
• Attended weekly group and department meetings and shared status update
• Active ambassador of technical service to its revenue generating sales force.

Confidential, Stamford, CT

Entry Level Technician

Responsibilities:

• Assisted Move Manager with Pre-Move count of PCs, network and phone connections, and monitors per desk.
• Disassembled and re-assemble workstations which are to be moved to new locations.
• Perform system checks on network connectivity, Bloomberg Bio-metrics, and Avistar Video Conf. Software.
• Break-fix PC Hardware/Software which does not launch or perform correctly.

Confidential, Lovettsville VA

Executive Account Manager

Responsibilities:

• Relationship sales, cold calling, telemarketing and sales quoting and closing.
• Expanding customer base
• Analyzing customer needs and identifying proper solutions
• Achieving sales targets consistently
• Handling customer concerns; product returns and replacement