PROFESSIONAL EXPERIENCE:

Confidential

Windows System Engineer

Responsibilities:

• Member of the Windows Server Build Team and SAN Migration Platform Engineer Team
• SAN Migration to re - coup 60% of unused storage space from stand alone, Veritas Cluster and Microsoft Cluster (Site to Site and Local)
• New server builds, re-IP and re-domain of Windows servers, Microsoft Clusters, and Veritas Cluster Systems (Site to Site and Local)
• Built physical and virtual servers for DXC, HPI, and HPE companies
• Setup and configure blade enclosures
• Configured and maintain iSCSI setup
• Policy remediation in SA (Server Automation)
• Windows 2008/2012, VMware/Hyper-V environment
• Support IP addressing and VLAN resolution
• Utilized administrator tools: SA (Server Automation), ILO (Integrated Lights-Out) and RDP (Remote Desktop Protocol) to ensure complete and accurate installation of all servers
• Configure and support ILO, OA, and VC profiles
• Support Server Automation
• Adherence to change and incident management processes
• Provide advance support in Windows server environment

Confidential

System Administrator

Responsibilities:

• Systems Administrator for SQL hosting company
• Execute change policy management
• Create Active Directory Domain accounts, reset passwords, and Group Policy
• Create SQL user accounts for Database permissions for local and domain accounts in Pilot, Test, and Production environments
• Execute scripts against databases in Pilot, Test, and Production environments
• Apply Infor APAR’s against databases in Pilot, Test, and Production environments
• Make sure physical and virtual servers are up and running
• Perform database backup and refresh in Pilot, Test and Production environments
• Perform Server clean-up when Disk Space Alerts reaches 15%

Confidential

Windows System Administrator

Responsibilities:

• Member of the Windows Build Team supporting the Confidential Separation Management Organization.
• New server builds, re-IP and re-domain of Windows servers, Microsoft Clusters, and Veritas Cluster Systems (Site to Site and local).
• Built physical and virtual servers for the HP company split to HPI and HPE
• Setup and configure blade enclosures
• Configured and maintain iSCSI setup
• Policy remediation in SA (Server Automation)
• Windows 2008/2012, VMware/Hyper-V environment
• Support IP addressing and VLAN resolution
• Utilized administrator tools: SA (Server Automation), ILO (Integrated Lights-Out) and RDP (Remote Desktop Protocol) to ensure complete and accurate installation of all servers
• Configure and support ILO, OA, and VC profiles
• Support Server Automation
• Adherence to change and incident management processes
• Provide advance support in Windows server environment

System Engineer

Confidential

Responsibilities:

• Rack APC’s, servers, switches, and patch panels
• Configure server hardware from installation and replacement, software installation and configuration
• Activated ports to correct VLAN’s
• RDP into servers and computers to troubleshoot issues, run updates, diagnose and resolve issues
• Advance RAID, SCSI, SAS, IDE and out of band management
• Advance Server Networking and Configuration of DRAC ( Confidential Remote Access Card) and NIC teaming
• Support Microsoft Windows Server 2003 and 2008
• Troubleshoot and resolve issues regarding TCP/IP, Active Directory, DNS, DHCP, Remote Access, VPN, Security, IIS, Clustering, Backup, File and Share permissions, and Print Sharing
• Setup shared network folders for departments with appropriate access
• Configure, install, and repair personal computers, laptops, tablets, printers, along with software products
• Provide hands-on support from minor to complex issues
• Work with Vendors to resolve issues after determining appropriate technical issue
• Maintain documentation for all incidents until issue is resolved
• Perform preventative maintenance on servers, computers, and printers

Technical Analyst II

Confidential

Responsibilities:

• Install and repair facility equipment and software, including terminals, personal computers, printers, and related software products
• Provide hands-on support for moderate to complex inquiries
• Determine appropriate technical area or vendor to resolve issues
• Perform user moves, add, and changes at facility
• Maintain documentation for each incident
• Perform preventative maintenance on servers, computers, and printers
• Assist Server Administrator and Senior Technical Analyst with server hardware, software, and activating ports to correct VLAN’s

Gold Tech Support/Enterprise Support Analyst II

Confidential

Responsibilities:

• Troubleshoot and configure Confidential servers, Blades, Power Vault Storage Units and Cloud servers
• Remote into client systems to configure, update, and diagnose hardware or software issues
• Advance RAID, SCSI, SAS, IDE, and out of band management
• Advance Server Networking
• Provided a positive customer experience
• Supported Microsoft operating systems including Windows Server 2000/2003/2008
• Troubleshoot issues regarding TCP/IP, Networking, Group Policy, DNS, DHCP, Remote Access, VPN, Security, IIS, Clustering, Backup, File and Share permissions and Printer sharing
• Led POD team to bring Customer Experience up from 89% to 92.8% from September to November 2008
• Provide seamless support on Confidential workstations, laptops, computers, handhelds, printers and wireless devices for small to large businesses including government entities
• Troubleshoot all Confidential hardware, Windows Operating Systems, Microsoft Office and any software installed
• Configure wireless networks, load software, drivers, operating system reinstalls

Field Technician

Confidential

Responsibilities:

• As part of Active Directory rollout, migrated 376 groups, 1084 users, 408 personal computers, and 10 servers working on a 10 man team
• Provided support on Windows 2000 and XP computers, x86 hardware, network, and software issues
• Replace Compaq 1600 SQL server with Confidential Power Edge 2600 and HP Net Server E-40 with Confidential OptiPlex GX 270 mini towers running Windows 2000 server
• Changed IP addresses to run batch files
• Verified data copied over and files existed
• Changed IP addresses back to original
• Add primary, secondary DNS
• Configure DIGI card
• Added machines back to network
• Install Confidential 2650 servers running Windows Server 2000, Confidential OptiPlex 240gx pc’s running Windows XP
• Configure servers and PC’s using DNS, WINS, and static IP
• Image office pc’s using Power Quest
• Set up new registers with Windows XP
• Connect registers, pc’s, and server to printer

Tech Support Specialist

Confidential

Responsibilities:

• Level 1 technical support for Microsoft applications, Lotus Notes R5
• Maintain CICS regions on mainframe
• Reset IBM 3270 mainframe and NT passwords
• Basic NT Server Administration (i.e. account operations, release and renewing IP addresses, etc.)

Desktop Support

Confidential

Responsibilities:

• Provide desktop support for Windows 98/NT environment
• Installed and configured Windows NT server for application and development
• Managed PC’s, network, and other hardware and fixed asset inventory
• In charge of daily systems check providing 100 point infrastructure test
• Cable management duties (network cabling, install and replace jack, switches, install patch panel)

Confidential

Windows Installer

Responsibilities:

• Participated in enterprise level Windows 2000 migration
• Responsible for insuring the integrity of migrated user data (email, documents, ect)

Confidential

Windows Installer

Responsibilities:

• Tech refreshed approximate 500 PC’s
• Verified PC’s were set up on network, and data migration from old PC to new PC was successful
• Installed software for user after migration

Confidential

Unit Diary Clerk

Responsibilities:

• Managed resources, projects, and communication for Information Technology support to various offices within my department at Headquarters Marine Corps
• As assistant project manager created multiple personnel databases used by over 45 end-users to compile data on 180,000 Marines
• IBM 3270 mainframe terminal performed audits, data inquiries, and records update
• Terminal Access Security Officer responsible for controlled access to restricted databases