OBJECTIVE:

• Seeking a challenging opportunity to use my skills and experience with hardware and software to support and enhance the computing environment to make it pleasant and productive to all users.

TECHNICAL SKILLS:

Hardware: AS/ model 620, 740, 825, operations, upgrades and support.NT 4.0 server, workstation, Novell installation, upgrade, problem resolution and support.PC platforms - IBM, Compaq, Dell, Clones, laptops installation configuration and repair. Cisco routers and switches installation, configuration and support. Network cabling installation, trouble-shooting, and repair. IBM remote Network controllers and workstations installation and support. Support of local and network printing issues. Scanners modems PDA s, net ports, web ramps, time banks and Internet access products. Digital cameras, multiplexes, Allen Bradley Plc s, Accusort scanner and opto-22 design and implementation and support.Network design and implementation using AS/400, NT 4.0 Novel, Cisco, Idea Bridge-routers, IBM remote controllers, frame relay, leased line and dial-up communications. Ethernet, Token-ring, SNA, TCP/IP setup, configuration, and support.

Software: AS/400: OS400, TCP/IP 400, FTP, QUERY400, CL400, RPG400, DDS400, DB2, SQL,DFU, AFPU, Infoprint Designer. Iseries Access, Client access 400.Mocha-Soft 400, MS NT server, workstation 4.0, windows 3X, 9X, MS Back office Server, Novell 3.12, 4.11,Novell GroupWise, MS Office Professional, Microsoft SMS, SNA Server, Proxy Server, SQL Server, Exchange Server, Internet information server, Netfinity Server Mgmt, Office 2000, Visio, Front Page, ODBC, MS DOS, OS/2. Intercept 7.0 space management, Road net 5000, palm pilot 5, maccola 7.0, Ceridian HR, Kronos time bank, GE Fleet tools. Winbatch studio, RoboScript, Microsoft Installer (MSI) scripts, batch files and menu systems, Automated software installation.

WORK EXPERIENCE:

Confidential North Carolina

Responsibilities:

• Job log review, problem analysis, System/Subsystem review, and to provide program and system change recommendations to BCBSNC IS Technical & Operational Services Review Board to better utilize existing batch processing environment in the time allotted.

Confidential

Computer technician

Responsibilities:

• Coordinated efforts with end users and onsite personnel at multiple sites to effectively install HP-IBM-Dell PC's. Worked independently to un-package configure and distribute new equipment to end users assist in transferring data if necessary, remove old equipment, inventory, update HP asset tracking system and stage refreshed equipment for pickup. Heavy customer interaction, MS Office Suite, MS XP OS, Win2000, Data transfers, PC re-imaging.

Confidential, Morrisville, NC

AS/400 RPG Programmer / Project Lead

Responsibilities:

• Created automated programs to augment Camstar’s MESA Manufacturing execution system to reduce manual input required.
• Leveraged existing non-used capabilities of their AS/400 to provide new integrated capability to print (production work in progress documentation / instructions) batch work process travelers and design specification from the AS/400 data using Advanced Function Printing and Info Print Designer instead of using external NT server system (Cognos) prone to failure.
• This eliminated a reoccurring problem of having work to process but no specifications and/or engineering instructions, so new work could not begin and/or existing work in progress could not receive updated instructions through documentation delivered to manufacturing personnel in a timely manner, providing a smooth work flow, where it was sporadic before.
• Designed AS/400 application to report weekly sales data to corporate data center, eliminating manual excel spreadsheet system, reducing user input and providing data validation at the input stage to provide accurate data.
• Preformed analysis, design, physical implementation and maintenance of the logical and physical relational databases to support Camstar’s MESA on the AS/400 system based on the business requirements.
• Designed, developed, and maintained jobs, triggers, and RPG/RPGLE/SQL, DB2 stored procedures,DB2/UDB Files,(i.e. AS/400 DB2,DDS) and CL programming used to extract information from the i-Series (AS400), and convert into usable formats for end users
• Developed custom real time production reports for the manufacturing operations group to give them the ability to schedule personnel around existing work volume in real time without the usual 1 day wait for the system files to update .This effort lead to increased productivity and throughput for the plant.
• Created applications to validate manufacturing processes input data, thereby eliminating possible product rejects or defects.
• Lead project to automate the input of advance shipment notification data into the MESA system, from multiple vendors eliminating the possibility of input errors and giving the system wafer level unit tracking data from the receiving operation to the shipping operation
• Leader of project to automate the printing of bar-coded shipping labels to reduce inefficient manual process currently used.
• Lead project to create a duplicate testing and environment for SOX compliance.
• Worked with software vendors to provide solutions to system problems that affected plant operation.
• Created custom batch Job scheduler for client to run daily and hourly jobs as the client was restricted from using the existing AS/400 system job scheduler due to corporate policies.

Confidential, Morrisville, NC

MIS System Analyst

Responsibilities:

• Support Convergys Integrated Billing System programming and support structures while providing exceptional customer service to the TWC Raleigh Division end users. Frequent interaction with customers. Effective in problem solving.
• Programming Support of existing applications.
• Support for Convergys Icoms billing system module application issues and functionality.
• Responsible for the availability and operation of the Raleigh- Durham-Chappell hill divisions 24 hour integrated billing-equipment control system serving 450,000 customers with cable, internet and phone services
• Adding new Convergys Icoms Billing System modules and configuring existing modules to provide new functionality.
• Worked with software vendors to enhance existing modules or add new ones.
• Responsible for analyzing and determining the cause of batch or interactive job errors and providing a temporary or permanent solution to allow work to continue.
• Test planned changes to verify expected outcome and verify other functions worked as they did before changes were made.
• Acquired and maintained knowledge of current relevant product offerings.
• Create and provide audits of users/customers to management as requested
• Provide technically accurate solutions to customers.
• Provide tier III support to helpdesk.
• Initiate coding projects in a professional, project oriented methodology.
• Provide an error free result to end-users.
• Assist in special product related issues as needed.
• Maintain a high level of client trust and confidence in the group’s knowledge and concern for the clients needs.
• Responsible for testing of other employees reporting/programming projects (quality control)
• Responsible for documentation of each completed project.
• Assist/lead in user and/or acceptance testing of pilot programs.
• Created user manuals for completed projects, Trained trainers and users in classroom setting, provided ongoing support for projects if needed.
• Responsible for System processing of billing and month end (Avg $49 mil). Including program error correction, creating G/L entries and providing feedback to finance department to eliminate reoccurring errors.
• Creating custom financial tracking reports and automating their distribution using ASC Sequel and or system utilities on as/400
• Support for user created queries or sales tool programs
• System backups and maintenance HW/SW. Installing Software OS upgrades, application upgrades, PTF’s.
• AS/400 System setup and performance tuning & monitoring.
• Support of call center customer issues as needed
• Create and maintain new user profiles setup and security levels.
• Analysis, design, physical implementation and maintenance of the logical and physical relational databases to support business systems based on the business requirements.
• Worked with business analysts, developers and infrastructure technologists to meet the organizations goals.
• Performed activities related to database administration including data modeling/design, creation/implementation, access methods, access time, quality control and data validation checks, security, documentation, daily monitoring.
• Established backup/recovery requirements and worked with system/network administrators to schedule and monitor.
• Designed, created, and automated database disaster recovery jobs and prerequisite jobs/procedures to insure correct, complete, efficient, and timely recovery of all production databases.
• Designed, developed, and maintained jobs, programs used to extract information from the i-Series (AS400), translate into usable formats using ASC Sequel, DB2/UDB (i.e. AS/400 DB2), including DB2 stored procedures, triggers, and RPG/RPGLE/SQL, FTP and CL programming
• Assisted other employees with structuring efficient SQL queries as needed
• Researched new software to ensure it could meet desired/claimed functionality
• Created MS Exchange 2000 Email forms for users to submit requests to helpdesk
• Implemented company wide installation of new Client Server Workstation GUI PC package to all Call Center PC’s from central distribution point on the AS/400.
• Worked with IT department Win Server Administrators to implement new Macro packages and software updates to support Call Center Client Workstation GUI Package.
• Create and maintain automated database extracts to voip provisioning systems to support VOIP Telephone service.
• Set up and maintained ASC Sequel, Sequel Viewpoint user environments and access levels for all departments.
• Made modifications to scripts, programs, etc. following source data structure changes and/or source system replacement
• Created Cable modem based remote office setup to utilize TWC resources and networks thereby saving the associated costs of leased lines to remote offices.
• Created AS/400 based serviceability program giving the entire company the ability to enter, update, route, report and manage all new request for service from the existing billing system, thereby increasing the speed of new installations up from seven days to 3 days, providing superior customer service and eliminating the previous manual paper system.
• Preformed corporate mainframe password resets for finance personnel.
• Was go-to person for any issues concerning windows server related issues for MIS department.
• Ability to troubleshoot complex issues, develop alternatives, and choose the alternative that best meets the business objectives.
• Provide 24 hour by 7 days a week support on a rotating basis.

Confidential, Raleigh, NC

Network Administrator

Responsibilities:

• Responsible for the day-to-day operations and Management of Business computer systems. Supervised and maintained a state wide commercial business computing environment supporting 100+ users consisting of an IBM AS midrange, 8 NT 4.0 servers, Novell 4.11 Server, NT 4.0 workstations, IBM displays and printers utilizing Cisco switches, routers, frame relay, point to point and dialup lines.
• Researched, Planned, implemented, Maintained and managed system wide hardware and software upgrades.
• Implemented and maintained backup and disaster recovery procedures on all platforms.
• Researched, recommended, purchased, installed and supported hardware and software applications.
• Implemented and maintained and supported company wide communications, e-mail and Internet access systems.
• Designed and Implemented new Network Cabling Additions Or Modifications.
• Experienced in hardware/software integrations, PC to AS/400 client connections and network configurations.
• Trouble-shoot Hardware, software and Cabling problems.
• Ordered New PC’s Install OS, Apps, Configure, and distribute to users.
• Created software configuration scripts
• Created automated software installation diskettes and network install scripts for speedy disaster recovery or software install
• Preformed remote software installation and maintenance.
• Set up new users on AS/400-NT Networks, train new users to operate system, applications.
• Supported helpdesk with problem determination and resolution.
• Preformed password resets for all platforms.
• Implemented and maintained Edi Business solutions with Major Customers on the AS/400 platform.
• Developed and maintained internal and external web pages.
• Provided a Library of material on various computer related subjects.
• Developed Program documentation and aides for end users. Implemented and maintained security standards throughout the organization.
• Programmed and supported MSI PDT 1500 remote order entry system consisting of over 150 users.
• Worked with upper management to Design, program and implement unique sales reporting programs. Developed, implemented, maintained and distributed custom sales reports and distribution figure data sets to outside vendors and suppliers electronically and on paper.
• Developed new ways to use technology to save time and money, for example:
• Developed a way to use hand held global Position receivers to code customer accounts to maximize the road net delivery routing system saving the company thousands of dollars, recently this was improved to use the internet to cut man hours used.
• Developed special sales reports to identify, which customers were not buying products, indicating there was an underling problem that needed to be resolved with a 1.3 million dollar, increase potential.
• Worked with Information Systems manager to design and implement and maintain a state of the art warehouse order picking and loading system that has allowed the company to achieve substantial growth and keep associated labor cost to a minimum.
• Credited with bringing the company out of the dark ages using dumb terminals to a modern MS NT 4.0 workstation environment.

Confidential - Dallas TX

Office furniture installation Technician

Responsibilities:

• Installed, customized office environments to customer specifications.

Confidential - Dallas TX

Office furniture installation Technician

Responsibilities:

• Installed, customized office environments to customer specifications

Confidential - Dallas TX

Motive power battery technician

Responsibilities:

• Worked in the Dallas service center inspecting, testing, repairing, and maintaining motive/stationary power batteries for clients statewide.
• Developed a unique filter system that removed 95% of the lead suspended in used battery acid before disposal to reduce lead entering the environment. It was later incorporated into other company Products.
• Also developed Unique 55 gallon hazardous waste vacuum system to containerize acid and other waste products prior to shipment to waste storage facility.