PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Senior IT Program/Project Manager

Responsibilities:

• Program - Order Management Revenue Recognition
• Program Manager for federal mandate to modify how and when revenue is recognized. Program budget is $26.7M containing five (5) projects incorporating software development, platform change, and infrastructure. Responsibilities include collaborating with other Program Managers to ensure cohesive deployments, project manager coaching, senior leadership (IT and Business) presentations, program status reporting, budget management, scheduling, escalations, developing processes, and strategy.

Confidential, Washington, DC

Healthcare IT Senior Program Manager/Claims Adjudication

Responsibilities:

• Program - IT Modernization Initiative
• Defined and executed the overall approach and delivery for multi-release and multi-year technology roadmap for claims adjudication. Proactively identified risks and opportunities for business and technical plans, created risk mitigation strategies and contingency plans for all identified risks. Integrated program/master schedules, critical paths, interdependencies, and resources.
• Influenced and negotiated the delivery schedule, scope, budget, change requests, and drove business solutions delivery in alignment with strategic priorities. Demonstrated strong organizational judgment to manage the customer’s expectations and maintain a strong working relationship under challenging situations. Validated customer experience, scope, and earned value performance.
• Migrated from Waterfall to Agile. Worked closely with the Scrum Masters, Product Owners, Architects, Developers, Analysts, and Testers to ensure collaboration and transparency. Managed project budget with overall budget accountability. Led cross-functional team including developers, analysts, architects, and testers. Managed resource assignments. Collaborated with vendors to set goals and provide performance feedback. Assisted in skills development and assessments for program staff.
• Ensured all project milestones were met and deliverables were created with highest quality. Prepared monthly financial variance reports (actual vs. budget) and provided forecasts through the program’s lifecycle. Ensured effective communication with the project teams, stakeholders, and across product organizations. Constructed various status reports and leadership communications.

Confidential, Atlanta, GA

Senior Program/Project Manager

Responsibilities:

• Managed full Systems Development Lifecycle from requirements development to post-production support for billing system
• Developed project plans, budget estimates, work breakdown structure, risks and contingency strategies
• Managed project statuses, issues, and risks utilizing Microsoft Project, Visio, SharePoint, and Office
• Owned configuration and change management; functional, non-functional, technical, and architecture documentation
• Delivered projects on time and within budget ensuring quality assurance, compliance, and project management best practices
• Managed blend of Agile and Waterfall projects comprising of requirements, development, testing, integration, and deployment
• Managed multi cross-functional teams consisting of on-shore and off-shore resources
• Worked with stakeholders, senior IT leadership, and customers to solidify customer’s vision, objectives, and success factors

Confidential, Atlanta, GA

Senior Program/Project Manager

Responsibilities:

• Managed supply chain integrated release with Confidential
• Built and setup Supply Chain applications to support Confidential acquisition including inventory setup, application configuration, regression testing, load testing, end-to-end testing, business team support, and deployment
• Managed project budgets, statuses, communications, schedule, requirements, change control, systems quality assurance, and Information Technology Unified Process compliance
• Managed the full Systems Development Lifecycle from requirements development to post-production support
• Delivered project on time and under budget
• Received several accolades from the internal customer and IT project team for leadership, attention to detail, and customer service
• Supported and mentored associates
• Incorporated best practices
• Identified and constructed reporting packages, secure data resources, responded to reporting requirements and ad-hoc requests, reporting dashboards, and deployment support resources
• Constructed and managed Emerging Technologies Program Office Playbook consisting of engagement guidelines, roles descriptions, methods, and procedures
• Developed reporting guidelines
• Developed Emerging Technologies Program Office manual
• Emerging Technologies Program Office Playbook adopted by other AT&T organizations

Confidential, Atlanta, GA

Senior Program/Project Manager

Responsibilities:

• Managed program comprising of the combination of a new partner relationship, new external device, and new business model
• Constructed and managed scope, schedule, cost, and quality for reporting and revenue sharing projects
• Managed contractual mandates, communications, risks, issues, and changes to baseline requirements
• Established, communicated, and controlled project plan expectations and accountability
• Facilitated joint application design and architecture concept sessions, technical design and code reviews, unit test and test readiness reviews, deployment plans, deployment and production readiness
• Documented and managed system and business process flows
• Developed and implemented mitigation strategies to offset vulnerabilities and risks. Developed executive reports and leadership level presentations
• Managed software and hardware delivery for multiple concurrent projects; each project consisting of offshore and on-shore resources, over $5M budget, and no less than 15 applications

Confidential, Atlanta, GA

Senior Program/Project Manager

Responsibilities:

• Managed the Program Management Office
• Provided subject matter expertise and reporting
• Developed and created measurements for the Program Management Office value proposition. Deployed initiatives to increase efficiency and decrease costs. Directed the construction of BellSouth’s IT project artifact central repository
• Directed integrated business solutions, communications, initiatives, scheduling, and cost control
• Developed and delivered Sarbanes-Oxley compliance . Created and supervised corrective action plans for program deficiencies and implement TQM processes.
• Initiated a controls command center to audit quality control project artifacts that saved the corporation from a potential $8 billion lost in revenue, fines, and stock value depreciation
• Planned and assessed application solutions. Developed a strategic framework to align IT solutions with business objectives
• Cultivated strong relationships with clients and colleagues
• Advocated process improvements and corrective measures to optimize portfolio management
• Developed production metrics scorecard that measured the return on $250M in infrastructure and software initiatives
• Managed software and hardware delivery for multiple concurrent projects; each project consisting of at least 125 offshore and on-shore resources, over $10M budget, project timelines between 6-months and 2-years, and no less than 30 applications
• Directed integrated business solutions, managed business and IT communications, developed initiatives, and change management programs
• Managed multiple CRM projects in the Broadband Implementation Program, hardware procurement and build-outs, and projects to retire legacy systems and migration to new platforms
• Managed projects to migrate infrastructure and software applications from a decentralized to centralized platform
• Delivered projects enabling consumer operations to more than double its customer base and sustain competitive positioning
• Managed over $70 million in software development projects
• Managed merger and acquisition system integration and
• Validated business requirements, ensured regulatory compliance, implemented controls, and conducted continuous improvement evaluations
• Managed team communications, timelines, and risks; secured commitments to support resolutions for Human Resources and financial systems. Coordinated support teams, including network, UNIX, applications database administrators, desktop/LAN/WAN, and NT administrators
• Monitored customer satisfaction measurements and contract components
• Developed and provided vendor communications, installations, and service level agreements oversight
• Reduced processing time by 40% as a result of identifying methods for performance and tuning improvements

Confidential, Atlanta, GA

Adjunct Faculty

Responsibilities:

• Support Confidential mission and vision
• Enable learners to develop knowledge and skills necessary to achieve their professional and academic goals
• Guide and facilitate learning activities, collaboration, and thought-provoking discussions
• Develop course syllabus, facilitation plans, and rubrics
• Provide formative and summative assessments, early warnings, and descriptive feedback
• Maintain Confidential academic standards through faculty development
• Content Areas: Business Research, Management, Leadership, Organizational Development, Organizational Change, Organizational Behavior, Project Management, Global Business, Human Resource Management, Communications, Ethics