SUMMARY

Extensive and proven experience performing multiple duties involving high action environments while managing large, multi-location networks and systems.

HARDWARE/SOFTWARE EXPERTISE

PERFORMANCE SKILLS

PROFESSIONAL EXPERIENCE

• Spec, install, configure, and maintain all network, server, wireless, PBX, and firewall equipment
• Standardize hardware specs for end user and server systems
• Document network, system configuration, and security standards
• Provide on-call support for local and remote users
• Evaluate and implement video conferencing solutions
• Evaluate and implement internal collaboration systems
• Spec, install, and configure internet and MPLS connectivity for office interconnectivity
• Migrate legacy wireless solution to Aerohive infrastructure
• Support and maintain bug, wiki, and code versioning systems
• Support and maintain e-mail system
• Migrate users and systems from legacy to new active directory infrastructure
• Image new user systems, and prepare them for new employees

• Provide Tier 3 network support as a member of the Commerce Operations team.
• Configure and maintain F5 load balancers for Production, Integration, Development, and Test environments.
• Investigate and resolve system connectivity issues.
• Document, diagram, and create SOP/MOP material for Tier 1 and 2 support training.
• Provide on-call and logistical support for deployment and trouble resolution services.
• Work with Server, Security, Monitoring, and Lab groups to scale out production, integration, and development environments.
• Help on-board new commerce systems under the Commerce Operations team's management.
• Create, track, and drive service requests to maintain firewalls and firewall rules

• Transitioned Swype development and IT systems to Nuance's
• Specced out hardware needs to bring Swype dev systems in-line with Nuance standards
• Aided in continued virtualization of Swype development and IT systems while creating technology footprint that can be expanded to encompass all of the Nuance's development and IT systems within the Seattle office using HP Proliant servers, a Hitachi SAN, and Cisco Fiber Channel switches
• Migrated Subversion systems in-house using Linux Centos 6 , Apache, Subversion, and PHP for user management
• Created pre and post migration documentation to aid in smooth transition of operational duties to Nuance Seattle staff
• Moved Swype Seattle office and systems into Nuance Seattle office.
• Deployed Atlassian's Jira/Green Hopper/Fisheye/Crucible development tools suite
• Created flexible solutions to meet immediate tech needs in support of Swype/Nuance merger
• Developed user software, hardware standards
• Installed/maintained Cisco ASA firewall for security/remote access
• Started virtualization initiative to increase flexibility and build-out of development systems
• Maintained build servers running Hudson and Quickbuild
• Maintained user machines as well as AD/E-mail accounts
• Deployed system monitoring solution using Zabbix
• Managed office wired/wireless networks
• Created development and IT system roadmap

• Involved with T-Mobile HSPA Deployment initiative.
• Created, updated, and maintained Switch Office diagrams using Microsoft Visio
• Configured, upgraded, and maintained Cisco 7609 Routers
• Configured, upgraded, and maintained Alcatel 7750 Routers
• Configured, tested, and implemented links to Metro Ethernet carriers to support HSPA project.
• Updated and maintained IP address information for new HSPA infrastructure routers and associated carriers.
• Wrote and maintained MOPs for AAV/HSPA carrier deployments.
• Performed first office application implementation for QWest and DQE Metro Ethernet products and certified them for use with T-Mobile's network.
• Staged, tested, and deployed HSPA services during market activation work including failover and quality of service testing.
• Performed on-call services as needed to meet client commitments for deployment timelines.
• Reviewed and maintained router configuration, IP database information, circuit database information, and Visio diagrams for device acceptance testing.
• Provided troubleshooting expertise before, during, and after implementation to ensure maximum service availability along with tracking down, resolving, and documenting service affecting issues.
• Developed configuration generation tools, implementation and testing documentation, as well as coordinated hand-off of service activation duties to associated operations groups.

• Deployed over 100 production, test, office, staging, DR and development systems utilizing Zen and VMWare virtualization technologies.
• Deployed, supported, scaled, and implemented Internet based game system utilizing a combination of open source and licensed products to reduce financial overhead. Products included Smartfox Game Server, MySQL, Apache, Centos, 5.1/5.2 x64 Linux Red Hat , Ruby, Java, Tomcat and Memcache.
• Trained and mentored new co-workers on system methodology and deployment of custom software into company environment.
• Documented system and software deployment processes in a rapidly evolving environment to ensure repeatability and stability while remaining agile and flexible to new features and requirements.
• Researched hardware and software to provided value-based purchase recommendations.
• Deployed VPN and firewall solutions utilizing Juniper Netscreen and Cisco ASA appliances.
• Maintained office systems using Dell 2950, R300 and R710 Hardware.
• Contributed feedback to development teams to improve deployment of custom software applications.
• Created shell-scripts to automate deployment procedures ensuring stability and consistency of system configurations.
• Provided 7x24 on-call support for sites to ensure system availability for both production and office systems.
• Built and maintained warm disaster recovery site at remote datacenter.
• Maintained office systems, desktops, servers and network infrastructure.
• Designed and deployed new core network architecture to drive the office infrastructure forward accommodating company growth and changing IT requirements during product evolution by utilizing Cisco 3750 Switches, 5520 ASA Firewall Appliances and 2811 routers.
• Maintained and implemented iSCSI based storage solution for production systems using Storevault NAS appliance.
• Supported, maintained and configured Asterisk based VOIP system for office use.
• Created and deployed DMZ environment for testing/beta application evaluation.
• Coordinated maintenance work with 3rd party datacenter vendor.
• Managed user accounts and active directory permissions using Windows Server 2003 R2 32/64 bit.
• Deployed and configured websites developed by 3rd party developer and refactored code to work on company systems.
• Supported the IT needs of office workers while meeting project deadlines.

• Maintained existing network infrastructure for client base.
• Reconfigured and redeployed F5 BigIP load balancers in the lab.
• Designed and reconfigured network to meet new project needs as directed.
• Performed configuration and troubleshooting of network routing protocols.
• Maintained lab and production networks utilizing Cisco 4500 and 6500 series switches, F5 Load Balancers and NetApp filer systems.
• Supported client needs in a timely manner by providing solutions and resolving system issues.
• Provided effective troubleshooting for network and system hardware failures.
• Performed LAN/WAN management duties for office and datacenter environments.
• Designed and maintained documentation detailing customer connectivity and host information.
• Coordinated installation and upgrade of network devices at WAN locations.
• Assisted in diagnosing communications issues for client.
• Coordinated with remote datacenter technicians in China to complete maintenance work.
• Provided 7x24 on-call support for sites to ensure maximum uptime.
• Deployed Linux systems using Ubuntu, Fedora and Redhat distributions.
• Evaluated existing infrastructure hardware and provided feedback on deployment options as projects dictate.
• Maintained frame-relay, MPLS, ATM, private-line and VPN connectivity for clients.
• Configured and deployed Cisco switches and routers 6500, 7200, 2800 and 3800 series hardware .
• Designed and maintained configuration and management standards for all network platforms.
• Supported client needs in a timely manner by providing solutions and resolving issues as required.
• Diagnosed VLAN, PVLAN, VRF, hardware and network connectivity issues for customers.
• Designed and maintained documentation detailing customer connectivity and host information.
• Coordinated installation and upgrade of network devices at WAN locations.
• Designed and implemented VPN solutions for remote sites.
• Configured and deployed Cisco switches and routers 6500, 7200, 4500, 2800, 2600, 3600 and 3700 series hardware .
• Supported circuits using Frame Relay, MPLS, ATM, VPN, ISDN and Leased Line circuits.
• Pulled, dressed and labeled cabling for hosts and network equipment in large datacenter environment.
• Provided 7x24 on-call support for sites to ensure maximum uptime.
• Redesigned and implemented dynamic routing for network core and remote sites to create stable and reliable routing architecture using BGP, OSPF, EIGRP and RIP.
• Designed and maintained configuration and management standards for all network platforms.
• Implemented firewall standards to move vendor and external connections to firewall interfaces using NAT.
• Configured, diagnosed and managed routing protocols, VLAN, core router and WAN connectivity issues at 1400 sites.
• Performed SONET, OC3/OC12 and T1/T3 management.
• Configured, deployed and maintained PCI Tier 1 compliant firewall solutions utilizing FWSM and ASA devices.
• Created and maintained documentation regarding circuit and IP address information.
• Provided project coordination and implementation for frame-relay to MPLS conversion.
• Created network documentation and architecture standards utilizing Visio.
• Coordinated installation and upgrade of network devices at WAN locations.
• Assisted in diagnosing communications issues using Sniffer.
• Provided 7x24 on-call support for sites to ensure maximum uptime.