Tech Support Help Desk Resume Knoxville, TN - Hire IT People

OBJECTIVE:

Very organized, highly motivated, well - disciplined, with Network Systems Administration degree seeking an opportunity to provide IT support, apply extensive knowledge of computer networking, and continue to grow within the IT community.
Experience with Software and Operating System Installation and Removal
Troubleshoot PC hardware, software, and network
Usage of critical thinking skills to install and remove hardware components
Extensive knowledge and usage with Linux Operating Systems
Advanced knowledge and experience with Microsoft Office
Ability to learn new hardware and software quickly and work under pressure
Capable of maintaining Point of Sales devices
Knowledge of Printer maintenance and operations

TECHNICAL SKILLS:

Languages: understanding of C, C#, Visual Basic, HTML, SQL (capable of learning other easily)

Databases: Access, MySQL, Oracle, SQL Server

Technologies/Frameworks: SharePoint, Silverlight, Windows Communications Foundation (WCF), Windows Presentation Foundation (WPF)

Methodologies: Agile Development

Operating Systems: Linux, UNIX, Windows XP/Vista/7/8.1/10, Mac

Server Technologies: Apache, Exchange, IIS

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Confidential

Tech Support Help Desk

Responsibilities:

Assisted Finical Advisers in conducting and navigating proprietary software
Troubleshoot IE and internet setting issues with no remote desktop or viewing
Designed and wrote a banner notification system to be integrated into Sharepoint.
Helped with managing and adding ticket information to sharepoint knowledge database, tickets where used for explaining issues and fixes to resolve the issue.
Designed banner notification system that writes HTML code.

Confidential

Regional Field Network Service Tech

Responsibilities:

Responsible for maintaining and inventorying the stores network equipment.
Supported other teams.
Conducted Network Upgrade projects.
Repair printers.
Conduct Security scans and checks.
Responsible for Point of Sales devices and wireless devices.
Set up networks in new stores.
Maintaining Records and Documentation of work completed
Writing manuals or instructions for setting up new devices.
Worked as much over time as need to make sure projects where completed on time and correctly.

Confidential, Knoxville, TN

Telemarketer

Responsibilities:

Confidential, Knoxville, TN

Assistant manager

Responsibilities:

Led administrative and management functions including schedules; performed and monitored management (and procedural application) of manual and automated inventory control actions; computed and accumulated data for use in analysis; developed work standards and methodology; prepared and analyzed and evaluated reports, procedures, and policy data.
Configured and managed the network for the Confidential .
Recognized as the key employee to open and close the Confidential .
Defined all labor and maintenance tasks; and supervised all labor and maintenance tasks.

Confidential

Crew Member / Drill Sergeant

Responsibilities:

Military trained leader, chosen to serve in many highly visible leadership roles, with eight years management experience. Military trained leader, chosen as a Non-Commissioned Officer (NCO), and trained as a United States Army Drill Sergeant.
As a command expert, trained and supervised all new recruited soldiers over a sixteen-week time frame. This included all levels of operations, regulations, and emergency contingency plans for approximately two hundred thirty recruits in 16 week cycles.
Inspected and maintained the M1A1 Combat tank.
Developed an “outstanding” team with all functional areas remained operational. Managed a team (size depending from six to twelve individuals) during a mission with established responsibilities and tasks, established the unit’s goals and standards, and ensured that the team did not lose focus.
Military trained Safety Officer, chosen to enforce all safety and compliance standards, with written communications in a report format.