Since Onboarding engineer Office 365 Resume

OBJECTIVE:

Skilled consultant with experience in Office 365 Migration and Architecture for Enterprise customers, evangelizing and pursuing the Digital Transformation path with customers. Worked with almost all Enterprise customers in Italy, from Government to Financial sector, and global customers.

TECHNICAL SKILLS:

Systems & Services: Windows Server 2003,2008,2012,2016, Hyper - v Active Directory, Identity and Federation Services, Azure AD Connect, Azure AD Premium, Office 365: Exchange 2003/07/10/13/16 Online and Online Protection and Migrations SharePoint Online, Skype for business, Yammer, SCCM and Office ProPlus deployment, Intune and MDM. Azure App and Mobile services Linux: some basic usage mostly related to Debian\Raspbian on Raspberry PI

Development: PowerShell and DSC, C#, HTML, CSS, JavaScript, MVC, SQL, Azure: App Insight, DocumentDB, Redis cache, Tables, Queues, Blobs, Relay, ServiceHub, Azure Search, Azure API management, WebJobs, Batches and Functions.

Backoffice: Ms Office package, Reporting with Excel and PowerBi, Confidential Teams, Slack

PROFESSIONAL EXPERIENCE:

Confidential

Since Onboarding engineer Office 365

Responsibilities:

Delivering Customer OnPremises Architecture review and remediation for migration preparation
Currently migrating a portfolio of 400.000 seats across different customers
Successfully migrated Food&Agricultural Organization(FAO) Exchange infrastructure to Office365 in 6 months with Top Customer satisfaction
Modernizing internal tools used for reporting to produce better looking reports for migrations, using Powershell,HTML,CSS, Javascript and PowerBI
Completed Confidential Azure path and evangelizing customers on integrations

Confidential

From Cloud support lead and Sr. Technical Advisor Office 365

Responsibilities:

Owned KPI metrics for support delivery across 8 different languages in EMEA
Proactive and Reactive support orchestration, including engineer readiness, gap identification
Advising on Product Group escalation and supportability program to reduce support requests
Direct involvement in customer communication for critical issue management and resolution
Support team lead for MS Exchange related support requests
Improved Customer satisfaction of 5% over the last year
Develop internal Powershell to report migration failures, saved an average of 1h engineer time per failure in log analysis

Confidential

From Sup. Engineer and Sr. Support Escalation Engineer - Exchange

Responsibilities:

Support for resolution of high complexity cases that require a deep technical knowledge and focus on problem resolution, for issues that spawn from multi systems and components interactions to a single in-product component\module.
Configuration implementation, advisories and reviews for Premier customers, Critical and business down cases resolution Process Dumps and live debug analysis (live and crash) using different tools (WinDbg, Visual Studio) Interaction with Product Groups for Escalations and Design changes requests BPOS and Office 365 incubation escalation team for EMEA: 4 dedicated resources to handle Customers escalated issue in EMEA, also with onsite support. Customer satisfaction sustained above 90% with a target of 65% Top Talent 2012; Great People Great Performances 2012; CPE Hero 2011; Services Technical Leadership Program member

Confidential

System Architect and Software developer

Responsibilities:

Owned a complete project for software development for a large customer to comply with Italian regulation rules on privacy and compliance
Project delivered in budget and time, with solution still in use at current time

Confidential

System Engineer, System Architect, Technical Account Manager

Responsibilities:

One of the top Confidential Partners for the on premises and cloud space in Italy, Various roles executed in multiple years, please refer to online LinkedIn public

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship