Work Summary

Systems Administrator

Confidential

• Administer the NICE 4.1 voice recording application for all Raymond James Financial offices throughout US
• Administer Kofax, application that simplify information-intensive customer interactions. Kofax software provides image capture, process management and analytics capabilities that enable organizations to accept customer communications through multiple input paths such as by paper, fax or email.
• Implemented new 2012R2 servers with Kofax application to speed up the processing of tiff files to pdf file conversion
• Documented steps and procedures on dealing with errors in applications and also with setting up websites and transitioning webservers from Windows Server 2003 environment to Windows Server 2008R2 environment
• Created scripts using PowerShell and command line bat files to automate multiple job functions

Confidential

Infrastructure Engineer

• Responsible for multiple projects to include upgrading servers from different environments such as DEV, Test, Staging and Production to Windows Server 2012
• Also responsible for converting many servers from physical to virtual or PTV as well as decommissioned numerous servers.
• Worked with MSC 2012 VMM and VMWare 5.5 as well as the recommended web-based VMWare to support hundreds of ESX, Hyper-V, VM host and clusters.

Confidential

Systems Engineer

• Monitor Solar winds on Unclas and Classified networks on the SOCOM domain for over 100 severs including domain controllers and VM servers.
• Install and monitor patches on servers and resolve any issues with updates not being pushed/installed correctly.
• Reviewed tickets daily in ITSM and ensure all tickets that are pending are resolved regarding servers on Unclas and Classified networks.
• Troubleshot issues with Lync server as well as used Lync enterprise voice and video share to troubleshoot user issues with Exchange/Outlook issues.

Confidential

Active Directory Systems Admin

• Access Domain controllers on 6 different networks to include Unclas and classified networks to ensure the appropriate GPOs are enforced and pushed to the correct OU's in Active Directory
• Responsible for Active Directory management for Army's Cyber Center in Kuwait, controlling users permission, group policies, account resets for Unclas and Classified networks for a total of 6 different networks.
• Patched and administered Lync voice enterprise servers and also participated in several meetings via Lync voice and video conferencing
• Decommission Domain controllers on Unclas and classified networks, resolve replication issues between sites as well as trouble shoot issues with DNS to include adding DNS records for over 12 different domains.

Confidential

Systems Admin II

• Member of 2011 and 2012 DoD CIO Team Award Winners, ODRP US Embassy Pakistan.
• Restored services multiple times due to power issues on location, services including Domain Controller, Secure and Unsecure servers, Exchange server, Sharepoint, Cisco Routers ensuring master router was brought online first in classified and unclassified server racks, Migrations to Lync 2010, Office 2010, VMware and VPN access to multiple users.
• Over 8 years of Network/Systems administration experience with Windows based environment.
• Managed night shift of 6 Held Desk Technicians to help migrate over 200 computers and laptops from Vista to Windows 7 for the AFCENT push, also installed proper software, drivers and programs on each individual computer.
• Automated script VBS and Powershell to make printer, drive mapping, and Otlook setup user friendly and just a few clicks to setup for any and all users of any kind.
• Worked with various Windows applications to include One Note, DB Sign, JDocs in support of AFCENT and CENTCOM 24x7 and oncall
• Rebuilt routes on crypto KG250, Troubleshoot SATCOM feeds from Pakistan to Europe and Washington DC.
• Performed upgrade from Windows Server 2003 to Windows Server 2008R2 on entire server farm to include NAS, FILE, NBU, SCCM, VMware, Exchange and SAN servers. Assisted in the migration from OCS communicator to Lync voice Enterprise. Also administered user desktops and laptops to ensure setup was complete and seamless

Confidential

Client Support Administrator

• Working in a Sys Ad II position while member was on vacation. Lauded by the site lead and J6 for outstanding work ethic and knowledge.
• Maintained connectivity with remote users that work from home supporting the critical mission in Islamabad by connecting remotely using remote desktop and VPN connections
• Supported the move of entire Joint Operations Center, disconnecting all user computers classified and unclassified with exception of 4 desk while office was serviced and still maintained office uptime and running with no downtime, Office back to full mission capabilities within 24hrs, using trouble shooting techniques and knowledge of local network to support
• Troubleshot Adobe issues, profile issues, software downloads, patch pushes, TCO's, Account creation, server maintenance and office moves all in the effort to keep Islamabad one of the most reliable networks in the AOR with one of the smallest support team.

Confidential

Electronics Tech

• Reload software on VX900 routers, Cisco 3500 switches for SPAWAR supporting over 300,000 troops foreign and abroad.
• Install, troubleshoot and load settings for KG 250, Classified modem field units and special ops units use for field use in support of SPAWAR
• Build, Install, Inspect NODES field ready networks that contain switches, routers, UPS, patch panels, laptops, and satellite equipment in support of special ops units.
• Configure and build patch panels, customized wiring per tech specs for SPAWAR and special ops

Confidential

Network/System Administrator

• Remotely troubleshot users working out of office in field locations via VNC viewer saving time and money to company without having workers leave their positions in the field.
• Administered Active Directory server, Print Server, CPS Server, File Server, FTP Server and DNS Server using remote desktop in turn helping users with day to day access, log-in, password, and permission and access issues.
• Issued out over 20 laptops installed Streets and Trips 2008 with GPS locators installed thus helping field workers with job locations and wire locations underground helping the company complete the multi-million dollar Verizon FIOS job here in Florida.
• Maintained network connectivity by bringing entire Tampa office back online after severe thunderstorm by restarting and trouble-shooting patch panel, Cisco switches and DHCP, DNS servers saving company from downtime saving thousands of dollars.
• Saved company tens of thousands of dollars by replacing Cisco router that went bad at Auburndale office, configured router and tested setup and got the location back up and working.