Senior Network Engineer Resume Southlake, TX - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Southlake, TX

Senior Network Engineer

Responsibilities:

Managing escalations from other teams and working with those teams and vendors to implement, diagnose and resolve system and platform application failures. Develop, test and maintain MOPs and troubleshooting procedures needed for maintenance windows. Schedule nightly maintenance work as required.
Troubleshooting LDAP, TCP/IP, UDP, SIP, RADIUS, DIAMETER, firewall, load balancer, DNS and SQL issues in RHEL6, RHEL7, Centos, Ubuntu & Solaris environments. Utilizing Netscout, Wireshark, Splunk to troubleshoot network related issues. Programming/Scripting languages utilized are Bash, HTML, SQL, Perl, Python, Sed, Awk, PHP. Implemented and maintained Openstack, Virtualbox and Vmware (vSphere, vCenter Server and vCloud Director) environments.
Optimized system availability (averaging 99.99% uptime) and equipped company with scalable systems to support business growth. Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue - resolution scores by providing excellent service to internal and external customers. Maintained a nationwide 500+ mixed server environment (Linux/Solaris). Troubleshoot problematic network failures by troubleshooting LAN/WAN connections between multiple sites. Recommend and enforce production application policies and standards.

Confidential, Dallas, TX

Desktop Support Engineer

Responsibilities:

Supported over 10,000 internal customers by repairing Dell Laptop and Desktop computers. Ordered and replaced hardware and software as necessary to repair items. Migrated users from Windows NT to Windows 2000. Migrated Desktops and Laptops with new systems. Setting up and troubleshooting LAN & VPN connections for remote employees. Troubleshooting connectivity problems with UNIX, Windows 95/98/NT/2000. Troubleshooting and repairing problems in Microsoft Office 2000/XP suite of software.

Confidential, Dallas, TX

Senior NOC Engineer

Responsibilities:

Troubleshooting connectivity/software problems with UNIX, Windows 95/98/NT/2000/XP. Monitoring, troubleshooting and repairing Lucent Stinger DSLAMS, Cisco and Unisphere routers, Lucent CBX ATM switches, PSAX ATM Switches. Assisting customers with setting up internal LAN and VPN connections. Monitoring, troubleshooting and repairing DS1s, DS3s, OC3, SONET, xDSL, ATM, and Frame - Relay. Design, configure, monitor and optimize installations of Routers, DSLAMs, and ATM Switches network-wide.

Confidential, Richardson, TX

Senior NOC Engineer

Responsibilities:

Troubleshooting connectivity/software problems with UNIX, Windows 95/98/NT/2000. Assisting customers with setting up internal LAN and VPN connections. Monitoring, troubleshooting and repairing, Nortel Passport ATM switches, Nortel/Bay routersNortel Shasta routers, Lucent CBX ATM Switches, Ascend TNT DSLAM, Pairgain DSLAM, Nortel Promatory DSLAM, Redback routers, xylan VPN Switches and Frame - Relay equipment.

Confidential, Dallas, TX

Helpdesk Coordinator

Responsibilities:

Troubleshooting connectivity/software problems with UNIX, Windows 95/98/NT. Administering tech support on Microsoft, Novell, and Unix products via telephone and in - person. Provided printer, network and internet connectivity, and email support.
Monitoring and verifying the backup process on the AIX, Novell, and Exchange servers. Monitoring the print queue for downed printers or users locked in the system. Responsible for placing team members on-call.

Confidential, Las Colinas, TX

Customer Support

Responsibilities:

Providing fist level support for customers calling for assistance on Microsoft Products. Supporting NT Workstation/Server. Supporting Exchange Server then routing the calls to an appropriate engineer after the problem was determined. Working with external customers in troubleshooting various technical issues.