Summary | A network administrator with enterprise level experience with proactively monitored/troubleshooting global network systems LAN and enterprise-critical applications to ensure high availability which includes monitoring Network Infrastructure, Windows, UNIX, and Linux Servers on a global presence. |
Career-Related Experience | - Monitoring Applications i.e. SCOM, Orion, Big Brother, and Dell IT Asst.
- Trouble ticket systems i.e. Remedy, Clarify, Track-IT
- Network Management Tools i.e Cisco PI, PRSM, CSM, LMS, ACS, ASDM, KiwiCat
- Cisco ASA i.e. 5520 w/IPS SSM10 and 5585X w/CX , IPS/IDS, and VPN
- Cisco LAN i.e. 2960S, 2960X, 3750X, and 4510E
- Cisco Nexus i.e. NX 7004, 5K, and 2K
- Cisco ASR G1/G2 i.e. 1800, 1900, 2800, and 2900
- Cisco Wireless i.e. WLC5500 and 7500, AP2602I and 1131AG
- Cisco IOS, NX-OS, and CatOS
- Routing Protocols i.e. EIGRP, OSPF, and BGP
- Troubleshooting/Implementing VLAN, ACLs, STP, and Routing Protocols
- Mitel/Inter-Tel Phone System i.e VOIP and Analog/Digital
- Citrix NetScaler i.e 5500
- APC i.e. Symmetra, Netbotz, and PDU
- PCI and HIPPA Regulatoins
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Employment History | Confidential Network Administrator - Design, Configure, Implement, and Document Network Infrastructure
- Manage, Configure, Update, Troubleshoot Network Firewalls
- Rack, Cable, and Label Equipment
- Configure and Update Network Management tools
- Configure and Manage Mitel Phone System
- Troubleshoot Corporate Store network issues
- Manage, Configure, Update, and Troubleshoot VPN
- Provide troubleshooting documentation to Help Desk/Operations
Confidential Field Service Engineer II - Design, Configure, Implement, and Document Network Infrastructure Wired and Wireless
- Cable manage label closets and PC stations
- Troubleshoot network infrastructure, server, PC, and remote PC solutions
- Configure Servers and PCs per Customer needs
- Manage Lead projects and 3rd party resources
- Ensure projects meet deadlines and customer needs
Confidential NOC Engineer Level-1 - Proactively monitor customer network systems and servers
- Provide tier 1 end user support
- Participate in various projects to support company customer base
- Maintain Upgrade company-owned customer network infrastructure
- Escalate customer issues to the appropriate team
- Travel to various customer sites to complete projects and perform maintenance
Confidential Network Operations Center Analyst - Proactively monitored global network systems and enterprise-critical applications to ensure high availability
- Escalation point for various IT groups
- Administered back-ups and security patching enterprise wide
- Provided tier 2 end user support and hardware/desktop support
- Provided tier 1 end user support for oversea businesses
- Managed end users through systems such as Active Directory, Citrix, VPN, and Exchange
- Create documentation for various procedures
Confidential Pricing Specialist - Dealt with time sensitive material
- Handled telephone calls from clients
- Worked in a team environment
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