SUMMARY:

• CCNA Network Engineer, with over 10 years of progressive experience in the industry. Extensive background in diagnosing and resolving industry related network and systems vulnerabilities.
• Engineer committed to performing assigned tasks while working in a fast - paced environment. Personable and fast learner with inherent relationship-building qualities, strong analytical and troubleshooting skills developed through extensive network operational involvement
• Networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, QOS, SNMP, STP, HSRP, switching technologies, VLANs, Firewalls, Ethernet, WAN, MPLS, BGP, Ethernet, IP routing).
• Cisco Unified Communication UCaaS. Cisco IM&P and wireless technologies. Cisco Routers, Switches, ASAs/IDPs. Cisco ASR, ISR, ASA product lines. Cisco IOS, IOS - XE NX-OS. Cisco IP/SIP soft-phones. WiFi Technologies Controllers, Access Points, Management Platforms. Windows Servers, ESX/vSphere, SAN, Networking, Active Directory. Silver Peak Aruba SD-WAN Orchestration. Aruba: Clearpass, WLC, Stack switches. Palo Atto VoIP. JunOS. IP-PBXs (VoIP/SIP) and Legacy PBX systems (TDM). CDMA, LTE and VoLTE.

WORK EXPERIENCE:

Tier 1 Network Operations Engineer

Confidential

Responsibilities:

• Monitored large computer networks and servers for problems in an MSP environment. Executed daily operational activities required to manage IT services and the supporting IT.
• Verified, troubleshot, and resolved alerts from remote monitoring tools, Inbound Care, Ops, or Dev and works to resolve all L1 and L2 issues related to data center, cloud environments, network infrastructure, hardware and/or applications. Authored and executed technical change s for customer equipment upgrades and bug fixes. Adhered to SLAs for fault resolutions and managed tickets to meet Key Performance Indicators Responded timely when addressing alerts and notifications received from local monitoring tools or external notifications.
• Ensured the customer is kept informed of the progress of incidents/service requests and updated regularly. Expertise with enterprise monitoring tools such as Solarwinds. Identify, liaise and manage any escalated faults with 3rd party suppliers for major incidents or network. improvements Eg Cisco TAC and JTAC, Red River

Vulnerability Specialist

Confidential

Responsibilities:

• Specialized role that focused on identifying, assessing, and mitigating vulnerability publications from industry wide vendors.
• Identified and mitigated vulnerabilities for all NDS’s MSP customers. Successfully assessed and mitigated the Log4j vulnerability for all MSP customers within 72 hours of notification (had to wait for customer approval). Collaborated with internal teams to implement internal controls that reduce attackinstances. Lead multiple projects including equipment upgrades and refresh projects. Leveraged automated tools to run scripted job for research and mitigation purposes. Authored and executed technical change s for customer equipment upgrades and bug fixes.

Associate Core Engineer

Confidential

Responsibilities:

• Primary focus is on planning, designing, developing, implementing, and troubleshooting infrastructure technologies on the customer-serving network. Provided subject matter expertise around related industry technologies. Perform router and switch software upgrades, audits, and maintenances on a routine basis.
• Worked with multiple teams to troubleshoot, resolve and perform root cause analysis for customer service impacting issues.
• Serve as the focal point for customer-servicing infrastructure-related issue/ crisis resolution. Implement technology and infrastructure changes. Supports mission-critical infrastructure in a fast-paced environment. Identify and develops technical documentation to improve processes and efficiencies related to the customer serving network. Cisco Hardware: GSR, ARS 9000, CRS-16, Nexus 7k, 5k switches, Nexus 2k FEX, Catalyst 6500 switches2800/2900 routers. Operating systems: IOS, IOS-XR, IOS-XE, NX-OS, ALU OS, JunOS. Network Protocols: TCP/IP, MPLS, PPP, Frame Relay, GRE tunneling, VPN. WAN technologies: T1, DS-3, GigabitEthernet, 10GigabitEthernet. Routing Protocols: MPLS, OSPF, BGP, HSRP. Business Applications: Remedy, Netcool, Voyence, Alcatel SAM server.

Network Operations Engineer

Confidential

Responsibilities:

• Technical lead position that drives and facilitates Tier I and II level outage restorations. Perform Tier II trouble shooting on a consistent basis. Develop and document and procedures on key network elements and processes critical to the operation on the NOC. Drive, lead and maintain functions related to NOC documentation, tools, and procedures.
• In-depth experience with data networks, routing hardware and protocols including MPLS, OSPF, BGP and
• Solid understanding of Harris and Alcatel-Lucent Microwave Equipment as well as multiplexing and DACS
• Comprehensive background with identifying and resolving root cause issues related to core and data access network equipment. Substantial knowledge base in LTE and 4G technology systems.

Network Operations Technician

Confidential

Responsibilities:

• Utilized multiple network management tools to monitor and resolve voice and data equipment issues and utages. Worked collaboratively with multiple engineering and operations teams, engineering support groups and vendors to achieve corporate and team goals. Continuous improvement in technical skills and attended regular for all related technology disciplines: specifically, LTE, Data and GSM. Assisted in writing the NOC new hire manual for NOC technicians as a subject matter expert. Successfully executed all expected competencies and skill sets required of a NOC tier I and tier II technician- Acted as lead technician and confident in making decisions relating to the business model.