Employment:

Confidential

IT Administrator

• Serve as primary point of contact for Information Technology administration, acquisition, and support.
• Provide immediate IT support to mission critical staff in all areas of IT.
• IMO: Designated as Information Management Officer a liaison between the Network Enterprise Center and employees to convey critical IT information, policies, updates, migrations, and best practices.
• TCO: Designated as a Telephone Control Officer responsible for all phone line additions, modifications, maintenance, and removal.
• SharePoint Admin Backup : Administer PM Radars SharePoint website adding users, editing permissions, and page design elements in place of primary SharePoint administrator.
• VTC: Set up, test, and troubleshoot VTC meetings and equipment.
• Assess and plan for the impact of implementations by the Network Enterprise Center to include operating system migrations, e-mail, group policy, software updates, and server application migrations.
• Designed a SharePoint page with Windows 7 migration information, scripts to install network printers, and how-to documentation for post migration steps, software installation, and desktop configuration.
• Coordinated the procurement process for the Consolidated Buy CB through PM CHESS.
• Utilized the CB Products and Prices comparison tool to match PM Radars specifications to CB offerings.
• Partnered with the local contracting office to assure that the necessary funding documents were provided including the CB compare tool, technical evaluations, and brand name justification to facilitate purchase.
• Developed technical evaluations for XEROX reproduction equipment to be leased by the PM with a quick turnaround at the end of the fiscal year.
• Appointed as secondary Trusted Agent to enable acquisition of SIPRNet tokens for offsite contractors.
• Recently earned an MCSA in Windows Server 2012 in order to gain the necessary network privileges for the future maintenance of the organization's SharePoint site on the local NEC's server.

Confidential

Network Administrator 2

• Primary point of contact for Information Technology administration, acquisition, and support.
• Provide immediate support to mission critical staff in all areas of IT.
• Serve as Information Management Officer a liaison between the Network Enterprise Center and employees to convey critical IT information, policies, updates, migrations, and best practices.
• Design A/V solutions for Product Manager C4ISR Center of Excellence Presence.
• Administer PM FBCB2 SharePoint website for the PM with regards to input from all levels of users.
• Assess and plan for the impact of implementations by the Network Enterprise Center to include e-mail, group policy, software updates, server migrations, operating system migrations.
• Consult with leadership to automate IT processes as they affect the agency and productivity.
• Provide a monthly report of milestones and accomplishments made by the team.
• Adjust work hours accordingly to accommodate the customer's needs.

Confidential

Network/Systems Analyst IV

• Lead a specialized team executing high profile, high volume projects for the Network Enterprise Center.
• Organize efforts with NEC Project Managers to implement projects demanding immediate attention.
• Projects include Outlook and Blackberry migration to the Area Processing Centers, Windows XP to Vista Operating System migration, Windows Vista SP2 remediation, C4ISR BRAC user setups, assisting IA matching current CON's to discovered software, and IAVA remediation.
• Communicate with all levels of NEC staff from front line help desk staff to the director.
• Create Incidents and Requests in the Unicenter R12 system for a large array of users and situations.
• C4ISR BRAC Support services include user computer account setups, hardware and software configuration, adding assets to Active Directory, verifying mission critical service IT asset functionality, and compliance with settings of the Trusted Army Intranet Green Zone in use in the C4ISR campus.
• Provide support to C4ISR CECOM Command Staff IT prior to arrival, and as needed to date.
• Currently positioned in the G6 area alongside embedded NEC technician to assist with daily functions.
• Collaborating with ADVON team, System Administrators, and a key member of my team to streamline the C4ISR BRAC user setup process and institute standardization in anticipation of the spikes in arriving users.
• Demonstrate attention to detail, customer service skills, communication skills, and problem solving skills to assess client needs, provide information or assistance, resolve problems, and satisfy expectations.
• Utilizes product knowledge to suggest time and money saving solutions or temporary workarounds.
• Personnel functions include submitting incremental employee reviews, furthering individual and team goals, utilizing staff according to strengths, and maximizing the value of the team to the client.
• Provide a monthly report of milestones and accomplishments made by the SES Surge team to the NEC.

Confidential

Senior Help Desk Support Service Specialist

• Facilitate IT support to the WMRD directorate of ARL in the Rodman Facility at APG.
• Stay abreast of policy and procedure as point of contact for IT staff in ARL Rodman building.
• Ensure accountability of IT assets via the TrackIT software application.
• As queue Manager for WMRD, monitor queue and assign tickets by priority and workload.
• Handle VIP customer issues in the WMRD directorate personally to ensure quality of service.
• Provide immediate response to Network, Operating System, and Software and Hardware failures.
• Maintain offline Scientific Lab IT equipment with Operating systems ranging from Windows 3.1 to Vista.
• Adjust work hours accordingly to accommodate end users and coworkers.

Confidential

Technology Asset Coordinator

• Arrange procurement of technology assets for a globally renowned company.
• Obtain high quality products from reputable vendors, at the best possible price, and in a timely fashion.
• Conduct vendor evaluations and identified preferred vendors with input from other IT workforce.
• Oversee IT procurements and processed necessary purchase orders and invoices for proper authorization.
• Help develop hardware and software specifications in order to request quotes.
• Maintain a hardware inventory of all computer equipment.
• Coordinate the removal and/or recycling of hardware equipment.
• Maintain detailed, written, accurate inventory of technology hardware.

Confidential

Help Desk Analyst

• Life-cycle PC replenishment and re-imaging for AEC at the Edgewood area of APG.
• Reimage desktops and laptops to resolve a security issue with crucial care to customer data.
• Provide data backup, restoration, and hard drive removal for end users.
• Install Blackberry Bluetooth Smart Card readers for retrieval of encrypted e-mail.
• Determine user needs to suggest new software tips and work station arrangement.

Confidential

Help Desk Support Technician

• Install and perform repairs to hardware, software and peripherals to installation specifications.
• Provide helpdesk support on Dell computers notebooks/desktops .
• Set up equipment for employee use, performing and ensuring proper installation of cables, operating systems and appropriate software.

Confidential

Career Coordinator / Technical Advisor

• Assist coworkers with technical issues and software usage.
• Set up Video Teleconferencing System in the meeting room.
• Conduct training sessions on new software applications for all staff.
• Set up a SharePoint page for collaboration and commonly used forms.
• Create job orders for posting on the state employment website.
• Assessed and determined eligibility for dispersion of training funds to displaced workers.
• Provided case management services focusing on employment, training, and self-sufficiency.

Confidential

Customer Service Representative / Technical Liaison

• Create instructional documents for new bank software procedures.
• Train coworkers on proprietary bank software and more efficient use of it.
• Conduct transactions of large sums of money, following security protocols.
• Prepare daily reports for reconciliation of cash and credit card transactions.
• Ensure standards of performance in regards to company policies and information security.

Confidential

Technical Support Technician

• Provided laptop and desktop PC support for Dell home users.
• Followed scope of support providing guidance and avoiding negative response.
• Facilitated repairs of hardware, software, and peripheral equipment.
• Maintained detailed record of issues, counteractive action taken, and problem resolution.
• Took ownership of more complex technical issues to ensure seamless support.

Confidential

Computer Lab Support Technician

• Assisted students with technical issues and software usage.
• Imaged and prepared computers for lab use.
• Initiated repairs of hardware and peripheral equipment.
• Maintained record of computer usage and verified enrollment required for use of equipment.