• Experienced Windows Engineer/Administrator with 10 years implementing and supporting Microsoft Active Directory, DNS, DHCP, DFS, MS SQL, SharePoint, IIS and VMware as well as cloud-offerings like AWS and O365.
• Experienced Systems Administrator with over 14 years general IT experience with support of server class hardware including virtual machines and client desktops, laptops and printers.
• Advanced knowledge and troubleshooting in Windows Server 2012 / 2008/2003, Windows 8 / 7 /Vista / XP, Active Directory and Exchange 2010/2007/2003 including scripting with Powershell.
• Worked on and implemented clustered Microsoft IIS and MS SQL production environments
• Recognized strengths in LAN/WAN configuration and maintenance with Firewalls, Routers, Switches and Wireless.
• Working knowledge of Linux/Unix and Mac OS X and writing/modifying scripts in Bash shell.
• Ability to mentor and supervise both co-workers and contractors.
• Systematically reduced volume of executive-level escalations.
• Proactive planning led to notable increase in efficiency while at the same time improving redundancy and availability.
• Awarded for multiple instances of client recognition for going above and beyond on many occasions.

Systems Administrator

Confidential

• Managed and maintained the Retail Anywhere POS infrastructure as part of the Operations group. Worked with various scripting technologies including Powershell, batch, MSSQL, and Bash/AWS CLI to administer virtualservers hosted in AWS cloud environment. Designed and planned of a more secure networking infrastructure as well as working to implement Active Directory.
• Lead or collaborated in re-architecture projects in following with NetSuite and industry standard security and redundancy requirements with Windows 2008 R2 servers on AWS platform
• Implemented ESET anti-virus to have further insight on threats on both Production and Development systems
• Performed day-to-day operations including working on access and clone requests from other groups. Deployed and verified results of MS SQL scripts to production and development systems and troubleshot MS SQL when required along with standard maintenance of Windows 2008 R2 systems hosted in AWS and Netsuite co-locations. Monitored and reacted to alerts with Pandora monitoring. Responded 24/7/365 to alerts emails and calls.

Systems Engineer

Confidential

• Provided infrastructure engineering and support for an environment spanning five physical locations in the US and one in China consisting of over a thousand nodes comprised of virtual and physical Windows Server systems and clients running Windows and Apple OSX. Maintain corporate, development and production applications and systems both onsite and at datacenter facility.
• Implemented and deployed Dell Kaceand using scripts and GPO's for systems management and to automate deployment of new systems as well as utilizing it and maintaining via MySQL queries to push software and for license counts
• Setup and deployed Trend Micro enterprise-wide as a centralized virus and malware solution to replace independent Microsoft Endpoint installations. Utilized both PowerShell for Windows and Shell scripting for Apple systems.
• Designed and implemented WSUS infrastructure to the enterprise using Windows 2012 R2 servers to control and report status on critical and security Windows patching
• Assumed responsibility of the company's VMWare Enterprise environment including a Datacenter Cluster with a combined memory of 1 TB and nearly half a petabyte of storage comprised of Compllenant, Equalogic, and NetApp solutions located at Sungard co-location and administered all remotely to provision storage for a variety of groups and projects for the business
• Performed routine maintenance and administration of virtual environments and storage including back-ups as well as perform needed troubleshooting and working with Vendors when swapping replacement parts and drives
• Attributed on combined IT initiative for a physical-to-virtual conversion of office site infrastructure as well as datacenter consolidation, including replacing physical fileserver with Nasuni filers using Dell Equalogic storage on the back-end
• Setup and configured Barracuda Spam Firewall as spam filtering solution while on Office 365
• Assisted in planning and implementation of email migration project from Office 365 to Google Apps for the Enterprise

Systems Administrator

Confidential

• Supported an environment composed of nearly a thousand Windows systems including several hundred physical and virtual servers in addition to company workstations and laptops. Administered and engineered systems for both core corporate infrastructure as well as production and customer-facing tiered systems. Lead or contribute on varied engineering projects including:
• Building tiered and highly-available Microsoft SQL Clusters as production environments with failover for databases with critical legal data
• Standing up new Windows 2008 R2 DC's in multiple forests and worked with networking team to troubleshoot DHCP and DNS issues in complex routing scenarios
• Creating and deploying group policies to implement security restrictions and automate software deployment
• Configuring VMware clusters and VM's to provide virtual environments for processing tasks in order to automate business processes
• Performed operations on storage solutions in an enterprise datacenter consisting of a combined 6 plus petabytes with some guidance from the senior storage administrator and working with technologies including Hitachi, Compellant, EMC, and Polywell to provision and configure Luns for databases and virtual machines primarily and also RAID solutions for specific business use cases
• Provided information to and worked with DBA team to fine-tune performance on production and non-production MS SQL Server Clusters to ensure SLA's and ensure best-in-class response from internally hosted eDiscovery web platforms
• Implementing and maintaining Dell KACE appliance for inventory management, often using PowerShell as well as MySQL to troublehshoot and customize reporting
• Also utilized knowledge of Exchange 2010 and Microsoft Server 2008 as well as Sharepoint 2007 and a wide range of technologies to maximize uptime in an environment with client-facing systems and applications. Troubleshot a variety of issues including DHCP, DNS, and AD replication in multiple domains with complex routing scenarios. Participated in on-call rotation with other engineers to respond to outages and other emergencies affecting critical business technologies.

Systems Analyst

Confidential

Provided support for hundreds of small and medium-sized businesses in a remote network and systems administration for a managed services provider. Worked with a variety of client environments primarily comprised of Microsoft Server and Exchange. Maximized uptime for both physical and virtual VMware servers along with Cisco, Sonicwall and Fortigate firewalls and routers. Worked extensively with a number of tools including Kaseya, Barracuda and Cymphonix, among others to assist in remote troubleshooting. Reacted proactively to monitoring alerts for servers and network devices. Along with management and senior engineers, implemented eventlog based monitoring to complement system management alerts in place. Assisted in administrating IIS, Sharepoint and SQL. Responded both remotely and on-site to afterhours pager on a 24/7 basis for issues impacting business critical systems.

Network Administrator Contract

Confidential

Contracted with Burnett Staffing. Provided Server, Network, PC/Workstation administration and support for The Liquidation Channel. Maintained the availability of WAN and LAN resources in a Microsoft 2003 Server Active Directory environment. Imaged and prepared desktops and laptops for end-users. Maintained and created user accounts and groups as well as group policies within Active Directory. Maintained and applied security and operating system patches and enhancements on servers and desktops. Performed routine backup operations and resolved issues with Symantec Backup Exec. Insured disaster recovery procedures were updated and documented. Researched networking and application solutions for deployment within the organization, making recommendations when needed.

Technical Operations Center Representative

Confidential

Applied knowledge and skills by supporting both wired and wireless internet services at major international hotel chains and retail locations. Resolved issues on a variety of platforms including Windows Vista, Mac OS X as well as Linux. Utilized tools to remotely access and troubleshoot networks and servers, using both Bash shell and Cisco CLI commands to troubleshoot Linux server and Cisco routers. Provided relevant logging information to senior NOC personnel in cases requiring escalation, including security threats and usage violations.

Resolution Specialist Contract

Contracted with Spherion at Dell's Round Rock Headquarters as a third-tier support representative. Provided technical support for customers with unresolved and highly escalated issues. Decreased volume of executive-level escalations and negative customer impact by resolving very sensitive customer issues in a timely manner.

Confidential

Contracted with Spherion at Verizon wireless. Assigned to assist as a Tier 3 Support Analyst working critical issues in third shift. Supported Verizon stores through use of Microsoft Active Directory and SMS toolsets. Resolved escalation problem tickets and monitored critical business applications.

Confidential

Provided technical support as part of a small helpdesk team for Bennigan's, Steak and Ale and Ponderosa restaurants nationwide. Fielded calls and diagnosed problems by interacting with restaurant staff and occasionally responding on-site. Worked extensively with the Aloha POS system running on Windows NT and using Transact SQL in day-to-day operations.