SUMMARY:

• Experienced IT professional with demonstrated success implementing strategic IT initiative that improve business functionality with positive impact in the bottom line. Skilled project manager with proven ability to lead and motivate team to maximize productivity.
• Used at moving into multi - cultural new environment and quickly learn and adapt to new technologies fluently. Possess first rate communication and collaboration skill to lead and work in concert with diverse group effectively.

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer, IT

Responsibilities:

• Successfully designed, installed and maintained a scalable network, using new generation firewall, Layer two and three Switches, Security devices, from cabling to connecting servers.
• Combined many technologies MPLS, IPSec Tunnels, Routing Protocols to create a redundant network infrastructure with failover between many sites.
• Experienced in subnetting network in many subnets with specific network addresses and VLAN without overlap between company’s sites and its headquarter. Allowed inter-VLAN communication as per company’s communication matrix.
• Responsible of Local Area and Wide Area Networking configuration by dealing with Internet Services Provider
• Used Local Area and Wide Area Networking principles to manage Public IPs using IP Address Translation
• Designed, installed and maintained wireless network using Wireless Lan Controller, Mobility Service Engine.
• Reduced network issues from 64% to 4% by managing systems monitoring tools, documenting monitoring processes and introducing automation.
• Planned, implemented, and supported the network and computing infrastructure plan using domain controller, file servers, network ports, data switches, gateways, bridges, routers and other shared resources such as printers and communication ports.
• Responsible of Network architecture drawing and update using drawing tools.
• Rolled out hardware and software to ensure optimal deployment of resources.
• Email Administration including Office 365, internet access maintenance, Microsoft Office support.
• System administration (including backup, security management, user account maintenance using Active Directory).
• Maintain System Disaster Recovery plans and backups for all infrastructures.
• Strict adherence to internal procedures and content security policies at all times.
• Install, Administer and maintain SQL Servers

Confidential

Senior PC Technician, IT Business Support

Responsibilities:

• Responsible for Windows server Installation and Administration.
• Responsible for policies and procedures writing: Acceptable Users Operating Policy, Wireless Access Policy, Remote Access Policy, IT Asset Management, Cyber Security Policy, Endpoint protection, Patch Management, Policy, etc.
• Responsible for Computer installation and Configuration.
• Responsible for End Users Assistance and ranked high as per customer satisfaction rating
• Installed successfully Active Directory Domain Service on a Forest having multidomain and multi-sites.
• Used PowerShell scripting for automating Active Directory Objects creation and administration
• Managed Security Users, Groups, Computers, Accounts, Built-in Security Principal
• Successfully implemented and deployed Group Policies.
• Implemented Best multi-domains and Sites Replication Practices.
• Installed and managed Backup software: Backup Exec, Acronis, HP Backup Express, and Windows Backup Services
• Scheduled automatic Full and Incremental Backup specially as per Grand-Father & Son Principal
• Recovered Data as per historical need using backup software
• Dealt and recovered successfully Data after system crash using Data Recovery tools
• Used good communication skill to Report all activities to the IT Management in daily, weekly and monthly basis
• Administrator of flat local area network translating private addresses to public Addresses.
• Using Monitoring tool for maintain a best network performance

Confidential

IT Business Support

Responsibilities:

• Day to Day Business Support: ensuring that IT Customers can work on their computers and had have the best experience
• Responsible of Operating System installation on desktops, laptops and servers
• Responsible Enterprise Standard Software installation, configuration and maintenance
• Management and administration of shared folders access
• Enterprise Resource Planning software installation and configuration
• Backup installation and configuration using tape and scheduled backup plan
• Data Recovery using software like Get Data Back Recovery Tool
• Local Area Network installation and administration
• Responsible for technical Wide Area Network configuration, dealing with Internet Services Providers
• Responsible of providing Internet to remote Sites using Radio Antennas
• IP Phone configuration and deployment
• Exchange email configuration for clients
• Assisting Users with Microsoft Office
• Manager for GAC LAN Remediation
• Design a modern network architecture
• Creation of DMZ
• Creation of VLAN
• Segregating corporate Network to Guest Network
• Introducing Wireless Lan Controller
• Introducing perimeter routers
• Introducing Next Generation Firewall
• Introducing Identity Service Engine and 802.1x authentication
• Introducing inter-VLAN routing
• Developing a network having a Core, Distribution and Access Switches
• Introducing static and dynamic routing using OSPF and BGP
• Introducing Redundancy and using Per-VLAN Rapid Spanning Tree Protocol to avoid loop
• Using VTP Transparent mode and 802.1q protocol
• Installing and deploying IP Telephony and video System using Cisco Unified Communication Manager
• Configuration of calling space, call routing, SIP Trunk,
• Planning activities, day to day reporting. Project ranked high visibility
• Completed the project with the minimum downtime because activities were done on a production environment
• Manager for GAC LAN Extension
• Creating the same network architecture and deploying the services as the ones of GAC LAN Remediation for three more sites
• Connecting all sites together using IPSec, Routing protocol and MPLS
• Introducing video conferencing to the IP Telephony System
• Introduced Cisco CMS (cisco meeting server)
• Introduced Cisco Expressway
• Introduced Gate Keeper for IP to IP telephony between GAC and main company Emirates Global Alumina
• Successfully Avoided downtime, activities done on a production environment
• Active role in GAC Active Directory Migration
• Designing new Active Directory architecture
• Creating a child domain in a forest
• Installing new Windows Servers
• Migrating the existing domain which was a local domain to word wide domain
• Defining new naming convention, new security groups management, new Group Policies deployment
• Creating a trust relationship between the local company domain and main company domain
• Successfully completed the project without major impact on customers in a production environment

Confidential

Network Engineer, IT Network Engineer

Responsibilities:

• Responsible in designing Networks, Ensuring High availability of network resources Supported in Troubleshoot incidents, Coordinating IT contractors work, supported end users.
• Supporting End Users and Day-to-day activities planning according to SLAs
• Participated in Annual IT resources plan and Network procedures writing.
• IT Support Role: Worked as PC technician: Install new computers, install software, troubleshoot software problem, support users, log all cases on an IT System Management tool and Solve different cases on time
• Writing report of all activities to the IT Management in daily, weekly and monthly basis

Confidential

System and Network Engineer

Responsibilities:

• Responsible outsourcing for great companies
• Active Directory installation and configuration
• Exchange Installation and Configuration
• Providing Internet and ensuring that clients the best Internet Services experience
• Monitoring and sharpening bandwidth and writing recommendation
• Responsible of computers and software installation in those companies
• Using backup tool to ensure data availability for file history and data recovery
• Monitoring radio links to avoid interferences and services outages
• Proactively monitoring Internet and services and responding with the minimum delay in case of issue

Confidential

Network Engineer and support

Responsibilities:

• Installation and confirmation of internet access for multiple clients
• Internet Services Provider for individuals, companies, Embassies and Guinean Government
• Responsible of after sale team: troubleshooting network issues
• Configuration router, switches, bridges, hubs and networking equipment
• Using Mikrotik, Cisco and multi-vendors equipment
• Wide Area Network configuration for clients
• Providing dedicated and shared bandwidth to clients
• Assisting End users
• Responsible of Customer satisfaction
• Writing report of all activities to the Management in daily, weekly and monthly basis