SUMMARY:

• Over 23 years of IT experience specializing in product management and technical project management.
• Expertise in Microsoft Cloud Infrastructure (O356, Azure, Core services and Security), Managed 22 Offshore Cloud Infrastructure engineers and seven US based ITAR Engineers.
• Expertise in MS Dynamics/CRM, Active Directory role - based Access security management, ESB/SOA/EAI Visual Studio 2008/ASP.NET 3.5 Framework/C#/BizTalk 2006 R2/InfoPath 2007/Visio/WCF, WSDL, Soap, Team Foundation Server, and integration with SharePoint/MOSS services as well as Enterprise Document Sharing Portal.
• Designed, developed, and deployed Branch and Mortgage banking applications based on Oracle Application/Financials. Managed all Telecommunication network deployment and LAN/WAN infrastructure with integrated Voice and Data messaging.
• Managed large-scale CRM applications including Sales Information Services, Oracle E-Business/SCM Business process analysis, including iSupplier portals for diverse supply chain management Procurement/payable secure channels and customization for tracking, reporting, and multi-discipline corporate financial analysis.
• Developed impeded software and conducted unit and integration testing using C#, C++, and Java Technologies including: Java SE, Java 2EE, JSP, Java Servlets, Spring Framework, Framework, Spring MVC, JDBC, T-SQL, MySQL, XML, XHTML, CSS and Media Streaming and Web Page Pop up deployment for 2 Million ISP subscriber base.
• Deployed Oracle 10g Applications, PeopleSoft HRMS, and Siebel SFA for 17 offices world-wide. Experience in Oracle BI Publisher, Oracle OBIEE 10g, Oracle Designer, 10g Forms Developer, and Discoverer using Oracle RAC servers with Win. 2003 server, SOA/eFusion/APEX integrating JDEdward One Enterprise, PeopleSoft HRMS, CA Clarity, and Hyperion. Provided Pre-Sales and Post-Sales Support
• Expertise in SQL Server 2005/Transact-SQL/Cube/BI Analytical Services, Oracle Financial/Discoverer, Oracle Reports, Data Warehousing/OLAP using Cognos Impromptu, Siebel BI, SCM, and Oracle Express.
• Developed ETL Schema for the data base application migration from Informix to Oracle. Developed Business Process Modeling using Proforma and Oracle BPM, coordinating with diverse stakeholders and developers’ groups of customers and project managers and other consultants.
• Certified Cisco (CCNA) with hands on knowledge of LAN/WAN wireless/wireline protocols, IGRP, OSPF, SNMP, and Firewall technologies, as well as OpenView and NetView Management Stations.
• In-depth experience with Accenture software development lifecycle methodology (ADM) and enterprise data analysis, risk management, and Business Intelligence using Siebel BI/Dashboard, Data Mining/Warehousing using Cognos Impromptu, Crystal Report, MS Project/Project Studio, Microsoft SQL Server Analytics using Visual Studio/Team Foundation Server and Project Studio/Agile Software development tools.
• Extensive experience with Voiced/Data/Video streaming technologies for 3 Million subscriber ISP, and participation in national/international CCITT/ITU/IETF Protocols Committees for VOIP, CIT, ISDN, SS7 Signaling, SP2/3, SNMP, EMS (X400/X500), MTA, IMAP, SMS, MIME, and X.25/X.75.
• Experienced with SAP NetWeaver/BI/XI Platform, Exchange Infrastructure, and Order entry modules, SAP Business One, and MySAP CRM.
• Provided best practices consulting for RFID implementation and integration with Oracle SCM.
• Recent exposure to MS Silverlight’s platform for enhanced user experience using WMV and WMA streaming in MS Live applications over MS Mobile 6.0 platform.
• Provided consulting services to fortune 500 companies in Business Intelligence design, Multi-dimensional Cube, Data Mining/Analysis, and Management Reporting.
• Multi-year experience in the implementation and deployment of Help Desk, Customer Relation Management, Supply Chain Management, and Enterprise Application Integration.
• Primary Skills: Microsoft Cloud Infrastructure (O356, Azure, Core services and Security), transitioned the new GFSD/GNS cloud customers to public and private cloud services. Managed the government GSGO transition to the secure cloud infrastructure (FAA and ATF).

PROFESSIONAL EXPERIENCE:

Confidential

Architect/ Technical Project Manager

Responsibilities:

• Established and managed the contract deliverables for Microsoft GFSD/GNS Cloud infrastructure, collaborates across multiple functions to ensure adherences to quality standards and internal processes. Reviewed project deliverables including Disaster Recovery Plans, System capacity reports, Incident Reporting, Defects & Escalation and Move/Add/Changes for all network devices world-wide.
• Managed 27 Onshore and Offshore Cloud Network Infrastructure Teams working three shifts.
• Conducted Daily Scrum for project status and Managed Services reporting related to billing, SLAs, Customer Services, and Program Performance.
• Developed Service Delivery Reports weekly using SQL Server SSRS, BI Cubes and Excel Pivots. Managed the transition of new private cloud clients and Windows Azure.
• Provides overall direction and technical or analytical guidance to project and program teams and specified the requirements for each of the contract deliverables SLA, and communicated those requirements to the teams responsible for delivery. Ensure misses to SLAs are documented and communicated to Microsoft with Root Cause Analysis of SLA misses.
• Provided direction and requirements to internal teams related to various operational deliverables with Microsoft, capturing feedback and working with internal teams to refine and update.
• Understand all components of complex contracts and be able to respond to contractual questions from internal teams.
• Lead process improvement initiatives to streamline and improve delivery of ongoing contract items and provide oversight for successful resolution of sensitive Microsoft internal issues, coordinating with necessary departments.
• Communicated with stakeholders, Microsoft executive and leadership to support the organization in resolution of issues requiring support from operational or technical teams, and facilitated Microsoft reviews as appropriate and approval.
• Consistently gathered weekly status reports for projects, draft program report, determining when to escalate issues to appropriate levels of management.
• Designed and implemented GFSD Data Center Services and deployed CRMLive in six data centers.
• Managed Azure integration with global network services and reporting tools using BizTalk 2009.

Confidential

Oracle Consultant/Program Manager

Responsibilities:

• Migrated Oracle 8.1.7 Job Tracking system to Oracle 10g with Application Server 11i and iDevelopment Suite (Designer 12g/ Headstart, Forms 12g, Discoverer 12g with Oracle OBIEE 10g/Publisher).Integrate web-based applications using Oracle/.Net integration tool.
• Developed Win CE client applications for Wireless Job Status Tracking and Form entries.
• Oracle E-Business/SCM Business process analysis, including iSupplier portals for diverse supply chain management Procurement/payable secure channels and customization for tracking, reporting, and multi-discipline corporate financial analysis using Oracle Receivables Collections, Financial Reporting, and Revenue Accounting Transactions.
• Integrated Job Tracking applications with enterprise GIS system with MAPEX using Oracle SOA and Jdeveloper.
• Tested PL/SQL Packages and provided support for the migration process.

Confidential

Technical Analyst

Responsibilities:

• Provided Business Process Management and analysis for small to medium size businesses.
• Developed an Enterprise Business Process Management/UML, using Microsoft BizTalk/SOAP, and InfoPath 2007/SharePoint/MOSS, Team Foundation Server, Oracle eFusion/SOA/APEX Server and Business Activity Monitoring, integrating PeopleSoft HCMS, and Oracle 10g eBusiness suite/Financial, JDEdward One Enterprise, and CA Clarity PPM applications using Microsoft BizTalk 2006 R2.
• Developed the workflow and Orchestration using .NET Framework/C# assemblies, and XAML and AJAX using Visual Studio Team System with Team Foundation Server environment, and Agile Software development tools.
• Virtualized 10 backend server using VMware, Developed SOA Connected System solutions using XML, Web Services, SQL Server 2005 and EDI/e-Commerce.

Confidential

Consultant

Responsibilities:

• Responsible for the architecture, design, configuration, and deployment of Cisco Mobility Solution and RFID technology, Wireless VLAN Switching, Lightweight Access Protocol and Cisco Mobility 1200 Access Point for 800 stores World-wide.
• Provided consulting services for Costco in Oracle integration with Wireless RFID/BizTalk technology with Supply Chain Management Applications.

Confidential, Redmond, WA

Technical Analyst

Responsibilities:

• Responsible for System analysis based on stakeholder requirements for MSCRM Next Generation Incident Management Product Development Methodology and Project Management using MS Project Studio 2003.
• Used Microsoft Silverlight for enhanced CRM User experience using Web Media Streaming for remote problem solving and tutorials.
• Evaluated Functional suitability of Siebel CRM/Call Center, SAP CRM, and MSCRM to serve as a platform of Microsoft Internal help desk solution.
• Developed new product Functional Specification and used the MS Team Foundation Server, Software Development Life Cycle (SDLC) methodology for the Design, Build, and Stabilize, Deployment, and Support phases of Microsoft Dynamic/CRM including Contract Management, Backend ERP SAP Contract validation management.
• Developed an InfoPath 2007- based applications to automate Microsoft Security Breach/Malware Response System and publish the results through e-mail, SharePoint/MOSS, or From Services, InfoPath forms and templates were designed to automate the processes between internal Microsoft groups and external PR Firm responsible for publishing Microsoft responses to products vulnerabilities.
• Designed a .NET application layer using InfoPath 2007 with MSXML to store XML Data in SqlServer XML-Raw form.

Confidential

Project Manager

Responsibilities:

• Provided consulting services as a Value-added reseller and integrating and customizing OEM’ed software for multiple customer accounts.
• Installed and managed MS Exchange Server/Outlook express for integrated messaging
• Developed Functional and Design Specifications, engaged a third party testing entities to certify that the .net software readiness for integration with Microsoft product releases. Provided product support through the Software Development Life Cycle, providing performance metrics and bug fixes.
• Managed a group of programmer and to ensure that contracted system applications are delivered on time, installed and maintained at multiple customers.
• Partnered with EPIC Global Solution, Portland OR, an RFID consulting firm providing best practices RFID implementation and integration with Oracle SCM Applications, Inventory Management SAP Exchange Infrastructure, and Order Entry modules.

Confidential, Bothell, WA

Senior Technical Analyst

Responsibilities:

• Architected and managed the design of new generation of Internet Infrastructure servers consisting of edge network Cache, IP Management, Web Server, Web Mail,/Exchange, and Oracle App. Server Web Cache for SOAP, XML engine, and business Intelligence integration for the web sites.
• Designed an e-Commerce engine with up to 2000 SSL transactions per minute with wire-speed QOS and Layers 2 through 7 switching.

Confidential, Federal way, WA

Senior Technical Consultant

Responsibilities:

• Architected and managed Freei Internet Advertising Portals with Java Applets and JavaScript.
• Managed Oracle joint project to convert Freei from an ISP to B2B services
• Lead a partnership with Cisco to become eCommerce Services Provider.
• Managed the Customer Relation Management transition study from Onyx to Siebel eCRM and SAP/CRM.
• Developed an Infrastructure assessment and recommendation to re-position Freei as a major player in the B2B/B2C, Content Streaming, Aggregation and Delivery, and Wireless Messaging,
• Planned a Wireless strategy using Distributed Wireless Access Protocol (WAP) Servers to deliver email and Internet services to Cellular subscribers.

Confidential

Manager, Consulting Services

Responsibilities:

• Managed Confidential Practices for Internet Infrastructure/Services and ISP/LAN/WAN consulting accounts for the Southern California Region.
• Managed seven Internet Consulting staff initiating engagement sales calls and proposals negotiations, and provided best practices consulting services.
• Performed .com infrastructure assessments and specialized consulting services for Siebel Implementation for EAI using SAP, Microsoft BizTalk/Web Methods/CORBA engines, IBM MQ Series, ERP, Upstream/Downstream SCM, Oracle 8i Applications, Call Centers/CRM, and Sales Opportunity Management for Chevron, Anritsu, and United Bank of California.
• Conducted and assessment for e-learning (9thHouse.com) to provide a Video/Audio Streaming to subscribed corporate clients.

Confidential, Santa Monica, CA

World Wide LAN/WAN/PC Support Manager

Responsibilities:

• Project Manager/developer for Candle CRM Call Center transition implementation of Siebel 99 over Oracle 8i and provided support for the global deployment of CRM in 8 international subsidiary divisions.
• Project manager for eBusiness Service Monitoring Products as well as the support for product trials and feature list enhancements.
• Provided Pre/Post-Sales consulting for Candle Command Center and Response Time monitoring Products.
• Provided Network supports and set up configuration for Road show pavilions.
• Supported the deployment of NT 4.0 Server/DHCP/DNS and SMS Servers in all Candle offices worldwide.
• Provided PC S/W Image development, maintenance, and support for all 1700 Candle R&D, Sales, and Consulting Services employees.

Confidential, Northridge, CA

Senior Project Manager, IT/Network Management

Responsibilities:

• Managed the GW/IT LAN/WAN Projects for branch banking and Mortgage Lending offices. Participating in the process re-engineering of IT services, and managed the Confidential Routed/Frame Relay WAN using Cisco 4500/7500 routers. Managed LAN/WAN project outsourced to AT&T on behalf of Great Western ensuring timely delivery of network conversion from Private to Frame Relay Network.
• Managed the Call center operation and trouble ticketing resolution and tracking. Managed AT&T’s outsourced WAN project of the Regional Processing Center Loan offices.

Confidential, Elsegundo, CA

Oracle Database & LAN/WAN Network Consultant

Responsibilities:

• Developed the Product definition and Data Modeling for INFOBASE using Oracle Case.
• Re-designed Oracle SQL*NET Domains for Oracle 7.1 and assisted in the conversion from Oracle 6.
• Designed a Routed WAN using Cisco 4500 and 7000 routers and Frame Relay Backbone.
• Technology advisor and competitive analyst on remote wireless computing networking services.

Confidential, Redwood Shores, CA

Senior Product Manager

Responsibilities:

• Provided pre-sale and post-sale support for Oracle SQL*NET 2.x, Media (Video/Audio) server, and Oracle Office products. Provided for Oracle Sales Engineers, consultant and customer’s specialists.
• Product management of Oracle SQL*Net 2.X Protocol Exchange, Alpha and Beta testing, product launching, and support.
• "Oracle Office" Disconnectable Client Product Specifications for mobile computing and Oracle Sales Force Automation project using CDPD wireless networks and Toshiba notebooks.
• Conducted a competitive analysis of directory services, calendaring, mail-enabled transaction processing, and remote tethered and wireless services for competing e-mail product. Participated in User Group Conferences as a speaker.
• Evaluated the Wireless Data Networks services protocol stack TDMA, CDMA and Oracle options for Wireless Multiprotocol Interchange integration with SQL*Net. Participated in Oracle global WAN upgrades using the latest version of SQL*Net, Cisco routers.

Confidential, Portland, OR

Senior Product Manager

Responsibilities:

• Provided strategic Personal Communication Server Analysis and design for Mobile Services using WAP/SMS and IMPI/X.400.
• Planning and design for AFNET, a 40 nodes global TCP/IP WAN.
• Database Administrator, converted from Unify to Oracle and Data Modeling and Case design. Evaluated SQL*Net, Power Builder, OmniSQL, and other Database Multiprotocol interchange products.
• Participated in drafting Network Management Strategies and Architecture for OSI/TCP/IP networks. Responsible for the design and development of NetView Gateway on both SUN/UNIX and Windows for NetView/PC, and AT&T Accumaster Integrator management stations.
• Pre/Post-Sale Support and product customization.