SENIOR TECHNICAL COMMUNICATOR Resume San Jose, CA - Hire IT People

SUMMARY:

Highly successful track record in creating, analyzing, and developing technical documentation. More than 13 years solid experience in technical writing. Proven success in meeting deadlines and adapting to changing and overlapping schedules. Collaborative approach to working with globally diverse teams. Adapted to changing requirements ensuring that output is provided on time. Recognized as reliable, responsible, and dependable. Expertise in:
Technical Experience: Developed technical documentation for GPS and Wi - Fi Technology, Mission Critical High Availability Software / Hardware solutions and applications in Windows, Unix, and Linux Operating Systems, including; Network Protocols, Storage Systems, Blade Systems and Network Servers.
Technology and Business: B.S. Degree in Business Administration / Marketing, M.S. Degree in Interdisciplinary Studies; Management Information Systems, Communication Studies, Business Administration and Technical Communication.
Software Products & Applications: Created, maintained and supported documentation for a variety of software products and applications including; GPS and Wi-Fi Technology, Unix, Linux, Oracle, SAP, Symantec, and Disaster Tolerance Solutions.
Development/Writing Tools and Style: Proficient using Adobe FrameMaker + SGML (structured and unstructured) version 7, TCToolbox (XMetal), RoboHelp, DITA, and Arbortext Editor - Epic (XML).

TECHNICAL SKILLS:

TOOLS: Adobe FrameMaker + SGML (structured and unstructured), Arbortext Editor - Epic (XML), DITA, RoboHelp, TCToolbox (XMetal), Visio, Wiki, MS PowerPoint, Adobe Acrobat (reader/distiller), MS Office (Word, Excel, Access, Outlook), HTML, Macromedia Flash.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

SENIOR TECHNICAL COMMUNICATOR

Responsibilities:

Compiled customer facing technical documentation that described CSR software and firmware, including release notes, product briefs, application notes, and user guides.
Developed high proficiency using TCToolbox (XMetal), Adobe FrameMaker + SGML, MS word, VISIO and PowerPoint in documentation creation and development.
Proficiently used XML-based content authoring to collate highly technical information from SMEs, provided as text and graphics using Adobe FrameMaker, Adobe Acrobat and VISIO.
Provided clear, concise, comprehensive, accurate and timely documentation to CSR’s internal customers, ensuring content conformed to CSR's corporate image and style. This involved complete document creation to updating and editing content.
Improved document development process and delivery by adopting more effective tools and processes by eliminating redundancy and delays in the delivery system.
Streamlined documentation release process for documentation updates and delivery to customers via CSR’s support website.
Improved the structure of information presented on CSR’s support website by reorganizing GPS documentation content.
Supported CSR’s Technical Communications group by providing expert knowledge in content management.
Improved project development process that resulted in more timely delivery of documentation through implementation of new project management software.
Supported and partnered Design engineers and SMEs creating more accurate and complete technical content in customer documentation.

Confidential, Cupertino, CA

LEARNING PRODUCTS ENGINEER

Responsibilities:

Developed Learning Products; created highly technical documentation using Adobe FrameMaker + SGML (structured and unstructured), and Arbortext Editor - Epic (XML) including administrative manuals, release notes and white papers.
Demonstrated ability to accurately create and develop quality product documentation from product specifications and interviewing subject matter experts.
Completed core product documentation for Availability Clustering Solutions Lab (ACSL) for scheduled and independent releases. Achieving project deliverables ahead of schedule and with no defects.
Achieved project deadlines while working with overlapping schedules, changing deadlines and project deliverables.
Significantly improved product guides by indexing, designing and creating a product solution user’s guide, release notes and white papers.
Successfully transformed disorganized content into coherent and useful documentation for HP’s end customers.
Performed major revisions on page highly technical documents under short turnaround times.
Collaborated with engineering project teams for hands-on testing of software products to ensure accuracy and completeness in documentation.

Confidential, San Jose, CA

MANAGING DIRECTOR/TECHNICAL CONTENT DEVELOPER

Responsibilities:

Create on-line marketing and sales documentation for website content describing benefit and use of products.
Manage accounts for on-demand Intelligent Dispensing Solutions and Products as an easy and cost-effective way for businesses to sell and market health beverages.
Developed new and more accurate user guides, trouble shooting guides and product briefs, which resulting in a 60% increase in overall customer satisfaction.

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Senior Technical Communicator Resume

San Jose, CA

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