IT Support Specialist Resume

SUMMARY:

Self - motivated and results-oriented individual with IT background. Skilled in server, mainframe and desktop support, software implementation, customer service software and hardware administration.
Experienced in installation and administration of software based solutions. Skilled in planning, testing, installation, and implementation of applications, software updates, hardware and operating systems. Experienced in aspects of preventive maintenance and repair to limit and provide quick system recovery. Remote support, monitoring and advanced skills in Windows OS, servers and troubleshooting.
MS Windows, 3.0, 3.1, 95, 98, 2000, XP (SP 1, 2, 3), Vista, 7, 8, 10
Networking Experience
Windows Server 2000/2003/2008/2012
Active Directory Maintenance
Microsoft Exchange
VPN, VoIP, TCP/IP, EDRM, SQL, SAP, POS, POTS, RSA, TPX, IMAC, Checkpoint, TPX, Oracle, Attachmate, Application Virtualization, VMware, SharePoint, Skype, Citrix, Cisco, Firewalls Experience
Lotus Notes
Customer Service/Member Services in a phone-based setting
Microsoft Outlook Suites
Microsoft System Configuration
Ticketing Software ConnectWise & Remedy
C, Pascal, Cobol, VB, Batch Programming
Technical Support in Tier I, II and III
Software experience with Remedy, Merlin, Sherlock (Solution type software) and Kronos
Hardware and Software repair and installation
Excellent Verbal/Written communication skills
Database experience
Supervisor and Management Experience
Desktop Software Application/Installation
Excellent Analytical Skills
Data Migration

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Specialist

Responsibilities:

Support and troubleshooting for TATA Consultancy Services which supports Southern California Edison
OS and software deployment using MDT, SCCM
Identify, research and resolve technical issues for laptops, desktops, mainframe, servers, tough-books, I-phones, software tablets, networks, SCE peripherals and BYOD.
Manage Active Directory
Remedy Ticketing System

Confidential

Programmer/Analyst III

Responsibilities:

Provide Level III analyst support.
Monitor and maintain 13 servers.
Checked and tested new interfaces.
Identify, research, and resolve technical issues.
Respond to telephone calls, email and personnel requests for technical support.
Document, track and monitor problems to ensure a timely resolution.
Created and Migrated accounts and documents.
Remote into customers’ computer to resolve issues.
Reset and unlock accounts though Active Directory.

Confidential

Level II Support Technician

Responsibilities:

Diagnose hardware issues and replaced faulty components.
Upgrade memory, hard drives, video cards, sound cards.
Replace CPU’s, Motherboards, CD-ROM, Hard Drives, POS devices, Power Supplies.
Provide warranty services for companies for components under warranty.

Confidential

Business Strategy Support Specialist

Responsibilities:

Provide administrative Level II IT support to end users on a variety of issues.
Identify, research, and resolve technical issues.
Respond to telephone calls, email and personnel requests for technical support.
Document, track and monitor problems to ensure a timely resolution.
Create and/or escalate tickets to a higher tier.
Remote into customers’ computer to resolve issues.
Reset and unlock accounts though Active Directory.

Confidential

Information Technology Specialist (IT Specialist)

Responsibilities:

Diagnosed hardware issues and replaced faulty components.
Diagnosed & repaired software issues including updating drivers.
Upgraded memory, hard drives, video cards, sound cards.
Replaced CPU’s, Motherboards, CD-ROM, Hard Drives, Power Supplies.

Confidential

Level III Support Specialist / Supervisor

Responsibilities:

Worked in a team to provide support for AOL members including business contracts.
Provided support for dial-up and broadband modems, internet browsers, and email clients for Windows 95 through XP and Mac via phone, email.
Provided hardware and software support to members.
Moved to SWAT (Level 3 technician) providing support to other technicians.
Supervised over 150 other technicians.
Advanced troubleshooting and repair of all hardware components of members.

Confidential

IT Support Specialist

Responsibilities:

Provided technical support to Confidential clients.
Maintained and updated hardware & software of Confidential customer’s computers.
Filled in for management and saved $36,000,000 account.

Confidential

IT Specialist

Responsibilities:

Installed, configured and demonstrated computer hardware and software.
Installed CPU’s, monitors, printers, scanners, copiers, sound systems, audio and video cards, digital cameras, and various types of software and OS’s.

Confidential

IT Specialist, R/V Parts Distributor

Responsibilities:

Analyzed and installed network consisting of four nodes (clients), a router and one server.
Analyzed and created database using VB/Created GUI program to work with database.

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