Qualifications

• Performance analyst, able to ascertain the cause of workplace performance issues and then design, develop, implement, and evaluate systemic solutions via human resources development, process improvement, and information technology interventions that align with and support business objectives. Passionate about professional development and continuous improvement.
• Instructional designer, having collaborated with Subject-Matter-Experts SME's in many fields to design learning experiences for traditional classroom, online, and blended environments. Experienced in the analysis, design, development, implementation, and evaluation of many educational and professional development programs in higher education and corporateorganizations. Especially passionate about the evaluation of learning programs and the assessment of student learningthrough performance what students can do with their learning.
• Instructional technologist, highly experienced in the implementation, training, and support of a variety of instructional technologies, including learning management systems, virtual meeting/collaboration applications, and multimedia e-learning applications. Passionate about usability and the end-user experience.
• Performance technologist, experienced in the establishment of online performance support systems for learning and professional development programs e.g., self-service portals, knowledge bases, help systems, job aids .
• Trainer/Instructor/Coach, with many years of experience providingtraining and support on many topics, in multiple formats, in a variety of training environments, to learners in various levels and roles.
• Facilitator, able to attain results with teams/groups via collaborative facilitation techniques such as concept mapping, process mapping, root cause analysis, decision matrices, etc.
• Team leader, having established and led many collaborative teams e.g., project teams, cross-functional teams, global teams . Able to adapt quickly and work with anyone to achieve desired results especially without formal authority.
• Project manager, experienced in the development and management of multiple complex projects that are both on schedule and within specified budget parameters. Highly skilled in readiness assessment, change management, and the diffusion of innovation. Able to establish and maintain strong working relationships and strategic partnerships with stakeholders from multiple constituencies internal and external . Passionate about stakeholder involvement throughout project lifecycles.
• Analytical and strategic thinker having developed and implemented many action plans to ensure the alignment and attainment of goals and objectives. Passionate about helping others develop their analytical thinking skills.
• Exceptional communicator, able to communicate technical concepts with people with varied technological skills and abilities in a way that is approachable and successful.
• Professional and technical writer with proven communication skills and a long history of writing proposals, specifications, reports, manuals, etc.
• Independent or collaborative researcher, able to employ quantitative, qualitative, and mixed-methodologies utilizing a variety of data collection/analysis methods. Passionate about action science/research as a means of exploring and assessing instructional initiatives.
• Passionate change agent, willing to take calculated risks and challenge the status quo to attain results.

Experience

Systems Analyst

Confidential

• Acted as liaison between senior leadership, the learning and development department, and the information technology department, ensuring the successful implementation of new learning and development systems, the enhancement of existing learning and development systems, and the integration of new and existing learning and development systems that align with and support business objectives.
• Acted as liaison between the workforce and the information technology department, ensuring that issues with learning and development systemswere ascertained, documented, resolved, and acknowledged.
• Implemented a new learning plan system that provided new workers with a first-year plan curriculum that empowered them to succeed in their new roles and to grow professionally and personally.
• Implemented a new On-the-Job Training OJT system that enabled managers to assign and track OJT, and customers/auditors to assess the training, certification, and preparedness of the workforce.
• Partnered with managers and stakeholders to establish structuredtraining for their workers, including job/task analyses, the development of training programs, standards, documentation, etc.
• Developed and instructed training workshops in job/task analysis, instructional design, train-the-trainer, and a variety of specific job/role-based skills. Empowered SMEs to participate in training by co-designing and delivering training workshops in their area of expertise.
• Implemented a new self-service business intelligencesystem for managers and workers that empowered them to analyze/report training and certification information on-demand.
• Established and led formal and ad-hoc teams and focus groups to support the implementation of learning and development initiatives, ensuring continuous stakeholder involvement, and the alignment and attainment of individual, team, department, fab, and global business objectives.
• Led a global team that provided oversight for the continuous improvement of learning and development initiatives.

Confidential

Instructional Technologist

• Planned and implemented a three-year instructional technology roadmap outlining the roll-out of the college's first Learning Management System LMS the integration of the LMS with the Student Information System SIS the campus-wide migration from classroom-based learning to blended and online learning via the LMS, virtual classrooms, e-learning modules, etc. a new professional development website and online performance support system a new online learning evaluation system and training programs for the faculty, staff, and students.
• Planned and managed the project lifecycle for the learning management system, including: the establishment of multiple stakeholder committees, business analysis, planning/design documentation, two pilot semesters, a year-long rollout to the entire college, and continuous improvements over the next few semesters.
• Formed and managed multiple stakeholder committees i.e., executives, deans, academic department chairs, administrative department managers, faculty, students, information technology to support the planning and implementation of the LMS and other instructional technologies, ensuring that all stakeholders were involved throughout, and the alignment and attainment of program, department, and college-wide business objectives.
• Implemented an instructional design program for the faculty, enabling them to design/redesign courses map content to standards transition from classroom-based learning to blended and online learning incorporate contemporary educational theory and practice e.g., flipped classes, brain-friendly learning develop innovative instructional materials enhance courses with exciting, interactive, and engaging learning experiences and assess educational objectives/standards/outcomes.
• Partnered with key stakeholders to establish training programs for the college's business-critical computer applications i.e., theLMS and SIS , which involved training in businessprocesses, policies, standards, and best practicesas well as the effective utilization of technology to perform themsuccessfully.
• Coached faculty face-to-face and remote in their use of academic technology, helping them understand its pedagogical implications.

Technical BusinessAnalyst

Confidential

• Partnered with clients to conducttechnicalbusiness analyses and then proposed, planned, and implementedstrategic web-based technology solutions e.g., intranets/portals, automated online processes/forms thatpromoted collaboration and improved business processes throughout the client organizations.

SoftwareAnalyst/Developer

Confidential

• Partnered with internal clients in the design, development, and implementationof innovative information technology solutions that streamlined and automated business processes throughout the organization.

CAD SystemAdministrator

Confidential

• Developed Computer Aided Design CAD standards, templates, symbol libraries, and customizations that automated electro-mechanical design and drafting processes.
• Developed computer technology training sessions for CAD System, Document Management System, Enterprise Resource Planning ERP System for new engineers and designers, as well as an introduction to engineering business processes, standards, and best practices.

Electro-Mechanical Designer

Confidential

• Designed mechanical parts and assemblies, as well as electrical/control systems for industrial machinery.