SUMMARY:

• Responsive, solutions - driven Windows Cloud, and Systems Engineer Professional, with broad IT expertise, including 20+ years providing comprehensive Tier 3 support and managing secure, high-availability Windows 2003/2008 R2/2012 R2 LAN/WAN environments for domestic and offshore operations. Cloud Technology support of Office 365 performing Migrations and support for organizations of all sizes, utilizing AAD Connect. Extensive background maintaining classified and unclassified DoD networks supporting 100,000+ users. Central resource for various government and private sector organizations, such as Microsoft, Lockheed Martin, DoD, Confidential, Confidential, Confidential, SEC, Time Warner Cable, and AT&T Wireless.
• Consensus builder/team player who works with Project Managers, technical teams and vendors to effectively prioritize activities and achieve defined objectives.
• Proficient at quickly mastering and applying new technologies to the strategic benefit of any organization.
• Approach all support issues with Confidential ce, flexibility, a sense of urgency and a soothing desk-side manner.
• Exceptional ability to complete mission-critical projects on schedule, despite intense pressure and aggressive timelines.

TECHNICAL SKILLS:

Cloud: Microsoft Office 365 - Migration, Support, IAM/IdM (Identity Access Management), AADC, AADP, Exchange Online, EOP, OneDrive and Skype for Business, SharePoint Online, MDM/EMS device management, OfficeProPlus, OneNote

Platforms: Windows Server 2003/2008 R2/2012 R2, Windows Vista/7/8.1/10, MS DFS-R, DFS-N, FRS, LDAP, Folder Redirection, RDP/RDS, Exchange Server 2007/2010/2013/2016 , WSUS, MS Hyper-V, VMWare vSphere 4.1.0, WDS, AD DS, ADFS, AD IFM, HSPD-12

Network: TCP/IP, DHCP, DNS, WINS, Active Directory, GPO/Ps, RAID, HP NetServers, EMC Storage Area Networks, NAS, Cisco Switches, Routers, Pix Firewall, HP Switches, IoT (Internet of Things)

Hardware: Dell PowerEdge 2950/28xx/26xx/66xx/6850, Gateway 7400R/7450R Servers, HP Proliant Series (6400R, DL580, DL380)

Software: Microsoft Office 2016/2013/2010/2007 , FTOP, LogMeIn, Patchlink, Navisphere, ADMT, Quest Migration Manager 7.5, TrueCrypt, Novell SLM (Sentinel Log Manager), VDI, Active Client 6.1, Novice ESX VMware, Light VMI Client and Virtual Center (2.5.0), Microsoft AD RAP

PROFESSIONAL EXPERIENCE:

Office 365 Cloud Engineer

Confidential, Charlotte, NC

Responsibilities:

• Managingthe merged environment of two companies, including researching Active Directory groups associated with applications and documenting results. Knowledge of different AD group types is essential (Domain Local, Global, andUniversal). Requires knowledge and experience working with Active Directory 2008, 2008 R2, and 2012 R2. Responsibilities also include creating, removing, modifying, and nesting groups, utilizing LDP and AdsiEdit, is required in managing this merged environment.
• Strong analytical skills and attention to detail are essential, knowledge ofMS Office 2010, especially Excel (pivot tables, vlookup, sorting and filtering, and data scrubbing). Organizational, interpersonal, and strong verbal and written communication skills are critical. Client is in the discovery stages of considering migrating to Office 365 in 2017, client has stated my experience in this area will be pertinent and necessary upon embarking on migrating to Office 365.

Confidential, Charlotte, NC

Office 365 FastTrack/Onboarding and Migration Engineer

Responsibilities:

• Onboarding and Migration includes assessing the customers’ environment through questionnaire assessment, and tools such as HRC (Health Readiness Check), and idfix.
• Utilize Powershell to manage Office 365, create scripts, day to day administration, installation, modification, and configuration of Cloud applications.
• Assist customers with Cloud technologies such as AADC, AADP, and AD FS
• Support all Office 365 workloads including Exchange Online, EOP, OfficeProPlus, OneDrive for Business, Skype for Business, SharePoint, Yammer, MDM, MFA.
• Instructed and directed customers with IAM/IdM tasks, with the creation, authorization, security, and authentication of Cloud accounts

Confidential, Charlotte, NC

Microsoft Commercial Technical Services - Active Directory Support Engineer (through the Select Group)

Responsibilities:

• Continuously develop skills as an Active Directory Services Support Engineer and keep current on Microsoft Technologies and advanced troubleshooting methodologies.
• Demonstrate excellent customer and communication skills, both spoken and written, including technical writing, must possess high Confidential ce and tolerance at all times.
• Ability to quickly and correctly assess technical issues, develop a solution, and apply that solution in a manner that the customer can accept and understand.
• Demonstrate analytical troubleshooting, problem solving skills, depth and breadth technical experience, and Technical Aptitude, including the ability to learn current technical skills in a Windows scenario/solution environment.

Confidential, Glendale, AZ

Active Directory Infrastructure Engineer

Responsibilities:

• Performed all domain maintenance required during the migration of users from one Windows Server 2008 R2 domain to another. Performed OU creation, account creation, assisted with troubleshooting ADMT migration issues between source and target domains.
• Act as Active Directory/LDAP SME in all AD related issues: Active Directory Federation Services, Active Directory Domain Services, Domain trust knowledge, and authentication.

Confidential, Tempe, AZ

Active Directory Windows Consultant

Responsibilities:

• Prepared IFM SYSVOL data via NTDSUTIL IFM (Install from Media), encrypted data via TrueCrypt, copied to target server and decrypted data.
• Deployed standard upgrade image via thumb drives to all sites globally.
• Solely accountable for getting all DRACs (Dell Remote Access Cards) functional on all Domain Controllers scheduled to be either upgraded or decommissioned.
• Supplied critical support, enabling migration team to successfully complete upgrade/migration of all 117 Domain Controllers to Windows Server 2008 R2. Upgrades ensured environment was now on technology cutting edge.
• Met numerous migration challenges, including maintaining zero user impact, creating and deploying a standard upgrade image utilizing MDT, lab testing images endlessly in a mock production environment, waiting as long as possible, to secure/encrypt SYSVOL data generated via IFM (Install from Media) to minimize replication time of new Domain Controller and coordinating with remote site contacts around the world. Also overcame difficulty of having only one night to ensure the new Domain Controller was imaged, the SYSVOL was fully replicated and ready for business the next day.
• Completed DRAC (Dell Remote Access Cards) project ahead of schedule, making sure all DRAC ports were functional prior to server migration date. Completed this project-within-a-project early by coordinating with local site contacts and Dell/Unisys techs to replace DRAC cards as needed.
• Effectively managed patching of all Domain Controllers and new servers, utilizing Lumension Endpoint Management and Security Suite (aka Patchlink).

Confidential, Reston, VA

Active Directory Subject Matter Expert

Responsibilities:

• Developed and improved Security Group Policies for the new desktop environment, utilizing CIS standards as a base.
• Worked as part of Platform Engineering team to perform technical analysis and create requirements for upgrading from W2K3/NDS environment to W2K8 R2.
• Assisted NDS Server/Operations Leads in defining requirements for migrating LDAP applications from NDS to AD, including creating a new OU design.
• Ensured completion of Phase 1 deliverables, by providing GPO/Ps configurations and analysis/testing of 20+ NDS to LDAP applications on time.

Confidential, Arlington, VA

Active Directory Specialist/Systems Engineer

Responsibilities:

• Successfully upgraded 19 *CRITICAL* DHCP/WINS Windows 2000/2003 member servers to new DELL PowerEdge 2950 servers, and upgraded OS to W2K8 R2 using Windows 2008 Deployment Services (WDS). These mission critical servers managed IP addresses for other high level Government agencies.
• Performed hardware upgrade of Domain Controllers, including migrating all printers, user directories, shared data files, applications and services, including DNS, WINS, DHCP.

Confidential, Charlotte, North Carolina

Windows Systems Engineer/Domain Migration Specialist

Responsibilities:

• Leveraged expertise to seamlessly coordinate the migration of all remote sites.
• Designed OU structure and standardized permissions for all OUs, Admins and users. Modified environment settings to facilitate migration.
• Instrumental in helping Engineering Team migrate 35 remote divisions over 24 months.
• Set up test scenarios in VMWare lab to duplicate projected issues and develop resolutions.
• Collaborated with one of the 2 Engineering/Migration teams; divisions to be migrated were coordinated between each team and were completed independently.

Confidential

Sr. Windows Systems Administrator/Engineer

Responsibilities:

• Supplied comprehensive tier 3 support for 17 areas, 130 sites and over 200 Administrators in a franchise-like Active Directory 2003 enterprise environment.
• Skillfully maintained 109 Domain Controllers/Global Catalog Servers in a distributed Windows Server 2003 Enterprise environment. Teamed with other Sr. IT staff in maintaining and troubleshooting all aspects of this AD LDAP environment.
• Implemented a standard set of delegated admin rights for all Area and Site administrators and their respective OU’s, effectively resolving all AD access problems.
• Wrote an (unpublished) white paper on the benefits of implementing a Dell Remote Access Control (DRAC) solution for all Domain Controllers and Exchange servers.
• Utilized AD RAP (Risk Assessment Program) weekly to optimize Active Directory’s health and performance.