OBJECTIVE:

• To obtain a challenging position that will allow for growth and a chance to use my and job experience

SUMMARY:

• Significant experience in Networking, Support and Incident Management. Expertise encompasses assembly, installation, building server, repair, and maintenance of PC's as well as implementation and administration of networking technology, including requirements planning, installation, configuration, and networking.
• An effective team member possessing highly developed analytical and technical skills, a strong client focus, and the commitment and capacity to meet identified goals.

TECHNICAL SKILLS:

HARDWARE: Hard Drives, NIC Cards, CD ROM s, Patch panel, Hubs, Printers, Interna/External Modems, Scanners.Video cards, RAM Upgrades, Internal/External Peripherals, Upgrade HP, Compaq, IBM, Dell PC s. Layer 2 and Layer 3 Switches, EqualLogic SAN, Thin client, Mobile Devices, Chrome Book, iPad, Window Desktops.

SOFTWARE: Win vista, Win 7/8, MS outlook 2013, service pack 3 and 4, DHCP, TCP/IP, Internet Explorer, WIN Server, Lotus Notes, Exchange Server 5.5, Partition Magic. MS Office 2013/2016 . Eudora lite. Netscape communicator. FTP, cute FTP, WS FTP, MS front page. Remedy, virtual tech. Internet Explorer, Microsoft Communicator/Lync VNC, SCCM, LDAP, Google APP for Edu, SAP business object reporting and universe building tools (UDT/IDT). CMC.

PROFESSIONAL EXPERIENCE:

Confidential

NETWORK AND DESKTOP SUPPORT SPECIALIST

Responsibilities:

• Provided network installation/troubleshooting services, peripheral devices, and core server hardware/software 24x7
• Worked closely with the business functional areas, external vendors in defining systems/project priorities, scope, resource requirements, and delivery in a timely fashion.
• Racking/staking and minor configuration of Access layer and core cisco switches, troubleshooting and supporting if anything goes down.
• Setup print servers, and printers on the network.
• Help users connecting to Remote access Via, Desktop Portal, Cisco VPN client and Odyssey client.
• Helped users of any printer issues and troubleshooting the issue of all HP printers.
• Troubleshooting of hardware and software problems for desktop and laptop computers
• Re - Image Laptops and Desktops computers for local and remote users and software installation according to the company standards.
• Pushed Company standard softwares via SCCM to the local and remote users.
• Troubleshooting all Video and Projectors issue in the conference rooms on daily basis.
• Administered NA domain, Secure ID Servers, Exchange Servers.
• Troubleshooting from the initial steps of accessing the network via software or portal, to logging on with Securid card and registering the Securid connection. Troubleshoot all aspects of java or browser problem.
• Troubleshoot VPN connection issues, ensuring correct configuration of routers and firewalls, advising clients on what is required for a successful remote connection.
• Installation, configuration, and administration of BlackBerry Enterprise Server for Microsoft Exchange, with background information on the BlackBerry architecture, security, and disaster recovery planning.
• Utilized Wireless Management Console (WMC) to troubleshoot client’s Blackberry issues; including Desktop manager, unable to send/receive, resetting hardware for Blackberry devices, OTA (over the air activation) Provisioning, Sim card issues, and resending Service Book.
• Taking care of BAU work activities for the local users.
• Incharge of Users joiners and leavers process and all IT requirements for the new users starting from all software installation to Hardware supplies and setup.
• Installed Eudora lite, lotus notes, Netscape communicator, outlook express, and outlook 2007 for the e-mails on win NT, 2000,win 8 workstations.
• Setup counters on the web sites for the NT and UNIX based customers.
• Addition and removal of primary and secondary zone, A record, CNAME record, MS record and NS record.
• Guide and help customers to upload and download their files to their web sites by using front page.
• Responds to phone and electronic mail inquiries and handles challenging issues pertaining to Internet access
• Guide IDT customers to publish their web page through front page & diff software’s.
• Assisted users with any IE issues and trying to resolve them in timely manner.
• Create password-protected folder and dir. for their web sites.
• Run monthly stats for the customers.
• Do web provisioning, mail aliasing, Nslookup for the domain and trace route
• Install and configure Win 8, Win 7, Vista Network Operating systems
• Setup Ethernet network in NT environment.
• Setup print servers, and printers on the network.
• Installed Company’s software in Window 8, Vista and 98 Environment.
• Installed and configured NT Server in Dell 2000 Power edge computers.
• Setup TCP/IP using DHCP Server for the users.
• Setup, maintain and configured 3Com Hubs and switches on the Ethernet Network.
• Installed software’s includes MS office 2000/2013,Visio, Service pack 3&4, on the workstations.
• Installed ARCServe for the backup and responsible for the backup of file servers.
• Installed Internal and External Peripherals.
• Administered Users, files, disks, printer’s system resources.
• Perform CPU, RAM, Software and Hardware upgrades.
• Respond to helpdesk calls related to PC’s and LAN problems.
• Installed, Troubleshoot and configured motherboards of 486 and Pentium computers, Hard drives, VGA cards,
• Ensured security and integrity of the network through installation of anti virus utility.
• Setup password and implemented security policies in the Domain.

Confidential, NJ

Network coordinator

Responsibilities:

• Setup totally new Ethernet network in the new facility of Takasago Company.
• Setup 3Com Hubs and switches on the Ethernet network.
• Patch all the 252 new users workstation to the network.
• Setup printserver and printers on the network.
• Designed and Implemented Domain for Microsoft Windows NT network systems.
• Built NT 4.0 Servers from scratch configured and maintained them in the Domains.
• Completed cabling requirements for the purpose of installing, relocating, and/or connecting PC’s/Workstations to appropriate servers.
• Installed and configured NT,Win 95 and Win 98 workstations
• Installed the company’s software (Perform) on all the NT workstation’s
• Installed Lotus Notes for the e-mail for all 252 users in the Ethernet network.
• Installed ARCServe, Commvault and Veritas for the daily backup and recovery of the data.
• Installed, configure and troubleshoot 3Com Ethernet cards, Modem, and Zip drives (Internal and External) to all the NT workstations and Servers.
• Created accounts on the server and giving them access to the files and folders
• Ensured the security and integrity of the network through NORTON anti-virus.
• DHCP and WINS configuration and management
• Diagnosed and addressed TCP/IP related problems including Workstations and servers with TCP/IP using static and dynamic IP.
• Provide status reports to the management as needed.

Confidential, NY

Desktop/Network Support Analyst

Responsibilities:

• Provide Heavy technical support to the user’s setup and taking care all of network problems.
• Installation of MS-DOS, MS Windows, Win 95, and other MS office applications
• Computerhardware installations and configuration like hard drive,CD-ROM Drive
• Assist maintaining Ethernet NetWare on Novell NetWare.
• Installed various Software’s on the network includes office 97.
• Administer Users, files, disks, printers and system resources
• Identify Device addresses and special files for the users in the Network.
• Backup and recover system using ARCServe software.
• Understand the file permission and access rights
• Setup password and Implemented security policies in the Domain