SUMMARY:

• 10 and 13 years EMC SAN and NAS experience respectively, fiber channel administration and zoning on Brocade and Cisco, project work, break/fix, run/maintain, daily storage operations tasks, LUN allocation/deallocation, migrations, thin provisioning, tiering, DR exercises, experience administering EMC, NetApp, IBM, Hitachi, Pure Storage, and HP arrays in large complex distributed enterprise environments consisting of multiple data centers and large SAN fabrics, writing Standard Operating Procedures (SOPs)
• 14 years experience in Change Management, Problem Management, Incident Management, Patch Management, Performance Management Trending and Reporting, Capacity Management Trending and Reporting, Vendor Management, Ticket Queue Management (Service Now and Remedy),Major Incident Management, Service Restoration Teams (SRTs),Root Cause Analysis (RCA)
• 2 years experience as a Storage Team Lead managing a blended team of10 offshore/onshore Storage Administrators supporting the break/fix run/maintain and project work in fast - paced, high pressure, multi-vendor enterprise SAN environment
• 2.5 years experience as a Backup Administrator supporting Veritas NetBackup Enterprise ver 7.5-7.7 in an environment running 11,000 backup and duplications nightly that finish by 7:00AM the next day.
• Hundreds of hours of EMC instructor lead - SAN/NAS Management, Symmetrix/VMAX Configuration and Management, SAN/NAS Performance Management and others
• On multiple occasions while working with highly skilled vendor engineers implementing production changes, we encountered unexpected problems that would’ve caused major outages costing millions of dollars per hour had I not quickly resolved them using my own technical solutions. I would welcome the opportunity to further explain those experiences as well as my appreciation for true teamwork.
• 10 Years experience as a Storage Consultant with exceptional customer service and technical skills including support of Executive Senior Management such Vice Presidents and the Office of the CEO
• 3 years of experience as Windows Server 2000, 2003, 2008R2 Systems and Printer Administrator
• 13 years of technical troubleshooting experience as someone who is a “doer” not a complainer. When I see something that needs to be done, I do it rather than point it out or complain about it. Especially if it provide better customer service or make someone else’s job easier.

TECHNICAL SKILLS:

Storage and Server Hardware: EMC Symmetrix DMX4 2400, VPLEX, VMAX - 10k-40k k, EMC Celerra, CAVA, VNX VG8, VNX 5100, VNX 7500 Block and File, EMC Centera (CentraStar 4.2), EMC Clariion CX4-960s, VPLEX, CX4-240s,AX-150, CX-700s, CX3-80, RecoverPoint, Data Domain Hitachi VSP G1000, AMS2500, IBM 820 and 840 Flash, DS4300, DS4400, DS4500 and DS5100 arrays, Storwize V7000s-Gen1/2 NetApp FAS3220,3210,3240, 3270, and 8000 arrays HP 5000 arrays Cisco MDS9513, 9222, 9148, 9710 Directors and switches Cisco Fabric Manager (FM), Cisco Device Manager, Cisco Data Center Network Manager (DCNM) Brocade Network Advisor (BNA) Pure Storage 470, 420, 450 and M20 Flash Arrays Brocade Switches Dell and Compaq servers, Windows Server 2000,2003, 2008R2 Systems Administration, Windows Server Printer Administrator, Active Directory, Windows Server User and Group Management, NTFS and Share Permissions

Skills and Storage Software: Veritas NetBackup 7.5 & 7.7, Backup Administrator, SAN support for attached hosts (single and clustered) servers running VMWare ESXi, Win2K3, Win2K8, LINUX, IBM iSeries, HP UX, Sun Solaris, Oracle RAC, SAP, HANA, Fiber Channel SAN core-edge topology, Storage Team Lead, PowerPath 5.x, EMC Navisphere, EMC Unisphere for VMAX and VNX, DD Boost, EMC Control Center (ECC), ProSphere, Solutions Enabler (SYMCLI) 7.x/8.x, Data Protection Advisor (DPA), VMWare vSphere client, Prosphere, RecoverPoint Appliances, EMC SRDF, IBM DS Storage Manager, Celerra Replicator, NetApp, SnapMirror, Data OnTap Version 8.1.2, 8.1.4 7-Mode. (Windows Server 2000,2003, 2008R2 Systems Administrator), Windows Printer Administrator, Active Directory, LDAP, Windows Group Policy, Windows User and Group Management, Windows Server OUs and Policy Management, Senior SAN/NAS Administrator, Root Cause Analysis (RCA), Change Management, Ticket Queue Management using Remedy and Service Now, Problem Management, SAN Performance Management, Storage provisioning (Zoning and LUN provisioning), daily break/fix and run/maintain SAN management, SAN performance analysis and remediation, root cause analysis (RCA) file system migration, capacity planning/management, vendor management, patch management, Disaster Recovery documentation and testing, Documentation of Best Practices and Standard Operating Procedure (SOPs) Project Management, Primavera, MI (Major Incident) and SRT (Service Resolution Team),customer service, experience supporting Senior Management such as the CEO, the Office of Vice Presidents of Corporate Accounting, Tax and Legal

PROFESSIONAL EXPERIENCE:

Confidential

Senior SAN/NAS Storage and Backup Consultant

Responsibilities:

• I volunteered to assume the role of the Storage and Backup Team's Service Now ticketing system's Queue Manager where I route all of our team's tickets according to coworker skill sets and priority and actively manage the queue to ensure that we meet our SLA requirements
• Improved all SLA metrics for the Storage and Backup Team's Service Now Change and break/fix related tickets by and educating all team members regarding the proper use of Service Now as well as ticket documentation and SLA requirements and auditing all tickets for compliance
• As a new Veritas NetBackup Administrator I resolved many longstanding failed backups by taking the initiative to work with the Wintel, UNIX, and Network teams, along with the vendor Veritas, to troubleshoot failures by using utilities and extensive troubleshooting and testing to isolate the reasons for the failures. As a result of this effort, our team began meeting the monthly SLA backup objective for the first time in over 6 months. We are now completing more than 10,000 backup jobs overnight. Usually there are no backup jobs running at 8:00AM. Prior to my efforts, there would be up to 25 jobs still running in the morning hours.
• Recognized by Senior Management for my aggressive failed backup remediation efforts, and also for some VNX LUN migrations that I performed for a customer who stated that I demonstrated extreme professionalism, customer service, and technical skills and said I was a pleasure to work with.
• Perform storage provisioning on NetApp FAS 8000s, Pure Storage M20, EMC VMAX, EMC VNX 7500s and present LUNs to VMWare, Win2K12, LINUX, AIX, Solaris and UNIX hosts in both stand alone and clustered configurations.
• Resolve SAN related escalations, write Standard Operating Procedures (SOPs) pertaining to Backup and Storage best practices, resolve all tickets in accordance with change management, documentation and break/fix procedures while meeting aggressive SLAs.
• Train other team members in using the Service Now ticketing system and how to properly document their tickets in accordance with contractual requirements, SLAs, and customer and management expectations. Also demonstrated for them how to use filters and run reports in Service Now.
• Manage a Veritas NetBackup 7.5 backup infrastructure that includes running more than 10,000 backup jobs on a nightly basis in the Production and Development environments that must be completed by 7:00AM the next day to meet SLAs.
• Duplicate all backup jobs to Data Domain frames and vault the 3rd copy to tape.
• Perform zoning at the CLI and GUI using Brocade Network Advisor in a SAN fabric comprised of Brocade switches.
• Remediated performance issues by identifying 35TBs of data on our Development NetApp filers that we were able to reclaim given the age of the data involved. Doing so brought the corresponding aggregate utilization from 98% down to less than 70% and increased performance significantly.
• Migrated VMware LUNs from Netapp frames to VNX 7500 to remediate NetApp performance issues that was causing latency to exceed 600ms for extended periods of time.

Confidential

Senior Storage Consultant

Responsibilities:

• With no prior EMC TimeFinder support experience found within the SAN Team at BCBS and a customer DR requirement to create and test TimeFinder clones with the customer Database Team, I volunteered for the effort, enlightened myself with TimeFinder and successfully created the clones and carried out the entire test. As a result, BCBS didn't have to pay an EMC Consultant to come in and perform the work.
• Provision storage from and support the break/fix and run/maintain of approximately 2.3PB of storage residing on the following hardware; EMC VMAX 20K, EMC VNX 5100 (Block), IBM Storwise 7000,IBM DS3500, IBM DS5100, Hitachi VSP G1000 and Hitachi AMS2500, and present LUNs to VMWare, Win2K3, Win2K8, LINUX, AIX, zLinux, Solaris and UNIX hosts in both stand alone and clustered configurations.
• Use Cisco Prime Data Center Network manager to perform zoning and SAN fabric administration in support of 5 separate SAN fabrics that include supporting government contracts including Medicare and Tricare.
• Mentor, train, and provide direction to Junior Storage Administrators, migrate LUNs, and resolve performance related issues.
• Resolve SAN related escalations, write SOPs, and resolve all tickets in accordance with change management procedures and related SLAs.
• Update code on SAN fabric switches, SAN arrays, replace fabric switches, install line cards, and provide all necessary SAN hardware support that includes the patching of SAN hardware and scheduling the same with vendors where required.
• Immediately upon joining the Blue Cross team I was tasked with the completion of a SAN Fabric refresh project that involved the collapsing of a fabric from multiple core-edge switches to two Cisco 9710 cores. I doubled the number of ports being moved weekly and closed out a long overdue project.

Confidential

Storage Team Lead

Responsibilities:

• As the Storage Team Lead, I managed a global team of 10 Storage Administrators, and oversaw the break\fix and run\maintain of 2.7PB of configured Fiber Channel SAN attached storage in an enterprise environment. Supported SAN/NAS infrastructure was accessed from multiple countries and was located in 3 data centers with various storage replication technologies replicating data to a DR site. Support was executed in accordance with both Confidential and Cargill standards to ensure that all Confidential and Cargill’s processes are adhered to in support of account SLAs (Service Level Agreements) in a complex, demanding and customer eccentric environment. SAN storage was presented to stand alone and clustered configurations including approximately 3,500 VMWare ESX, Win2K3, Win2K8, LINUX, AIX,iSeries and UNIX hosts.
• I was the only member on the team who possessed the necessary skills to support all of the hardware on the SAN, as was solely responsible for supporting Celerra given its criticality to the Cargill environment and never missed an SLA 5 years.
• Participated in the Manager’s on-call rotation which included the handling and dispatching escalations for all Lines of Service (LOS), as well as being the end-to-end resolver of SRTs (Service Resolution Teams) and MIs (Major Incidents). I documented and communicated the details of the same to account and client management. Wrote up and submitted to Confidential and Cargill Management all Storage related RCAs (Root Cause Analysis).
• Resolved all client level (end user and management) escalations and took the necessary actions to implement new processes as needed to ensure that account SLA metrics were met and to minimize human error.
• Mentored and trained Junior Storage Administrators. I personally managed all Celerra migrations and worked directly with the EMC Celerra Architect to migrate all data from the old to new Celerra frames, and my attention to detail prevented an outage that would have occurred at cutover.
• I performed many Celerra file system migrations for various application teams in support of cutting over from old to new applications with a100% success rate in all migration efforts.
• I was openly commended by managers from Cargill (the client) and Confidential for my Celerra skills and efforts as my quick-thinking averted major Celerra outages on multiple occasions that would have impacted Cargill operations in multiple countries had I not quickly resolved the issues. In one case, a Senior Cargill Manager called me personally to thank me for my efforts.
• Provisioned storage using the various EMC and NetApp GUI interfaces and performed Zoning via CLI and Cisco Fabric Manager and used Cisco Prime Data Center Network Manager and Cisco Device Manager,
• 8.1.3P1 7-Mode, Hitachi AMS 2500
• As Storage Team Lead, I was the liaison between the Storage team and all storage vendors, the account and client management, Cargill BU management, as well as the managers and leads for the other lines of service (Wintel, Data Center,UNIX,Network) for all Storage related issues. I also worked closely with Storage Engineering to identify and remediate all Storage issues including resolving performance problems and moving LUNs between frames as capacity demands dictated.
• I performed storage performance analysis on Celerra VNX,Clariion and Symmetrix/VMAX and NetApp frames and implement the necessary fixes to resolve issues.
• I was on numerous occasions, acknowledged by Cargill’s management, and Confidential ’s Account Management for providing exceptional customer service and also for my technical skills, especially with Celerra, which was known as the “crown jewel” of Cargill given its global utilization. I received praise from numerous Cargill managers (and Confidential management) for how quickly I restored service after a “routine” EMC Celerra code update caused an unexpected outage which impacted operations at Cargill plants in multiple countries.
• Responsible for reviewing, approving and monitoring all Storage related changes in the environment, Client Service Requests, Remedy incidents and tickets and queue management o ensure that all were documented and carried out in accordance with both Confidential and Cargill processes.
• I participated in tabletop DR exercises and updated and created as needed the associated documentation for disaster recovery and SOPs.

Confidential

SAN/NAS Storage Consultant

Responsibilities:

• I participated in the administration of 625TB of SAN attached storage residing on the following arrays: EMC Clariion CX700, CX3-80, DMX3-24 and IBM FastT DS4300, DS4400 DS4500.
• Performed zoning using Cisco Fabric Manager on Cisco Multilayer Director Switches: MDS 9506, MDS 9509, and MDS 9513.
• Provision storage via scripts. This includes presenting Storage to both stand alone and clustered servers in an Enterprise Environment that included VMware ESX, Win2K3, Win2K8, LINUX and UNIX hosts
• EMC ControlCenter 6.1 and Performance Manager were used to monitor the SAN environment, resolve performance issues, generate capacity planning and growth forecast reports, as well as ad hoc on-demand reporting.
• Participated in SRT and MI incident resolution. In one case, I resolved a 36 hour ongoing SRT within 1 hour of joining the call, and despite an EMC Clariion Engineer’s insistence that I was incorrect in my analysis.
• Performed root cause analysis, problem management analysis and adhered to all change standards in supporting the SAN environment.

Confidential

NAS Administrator\Storage Area Network (SAN) Administrator

Responsibilities:

• Given my dedication, commitment to excellence and demonstrated abilities in taking ownership of managing 15 TB of data on the company’s NAS device following the sudden departure of a coworker, I was specifically recommended for and therefore chosen as a SAN Administrator following an IT Department reorganization.
• As one of two SAN Administrators, I was tasked with upgrading, maintaining and administering 215 TB of Fiber Channel SAN and NAS attached storage. The SAN architecture consisted of McData switches and the following EMC arrays: DMX2000, 2-EMC Centeras (Replicating), 2-EMC Celerra NS702 NASs (Replicating), 1-EMC NS600 NAS, 2-EMC CLARiion CX700s (Replicating) and 1-CLARiion CX500.
• The following EMC software was utilized to assign storage, monitor the health of the environment,provide reporting and to forecast growth: Navisphere, DiskXtender, Replication Manager, Celerra FileMover, EMC ControlCenter v5 and v6, EmailXtender, Performance Manager, PowerPath 5.x SAN Advisor, SAN Surfer, SAN Manager, SRDF, StorageScope, Symmetrix Management Console and Performance Analyzer, StorageScope,6.x and Symmetrix Manager.

Confidential

Windows Systems Administrator/Network Printing Administrator

Responsibilities:

• Maintained, upgraded, and monitored a nationwide Enterprise domain consisting of multiple data centers and a server farm comprised of approximately 1,300 integration and production servers (Dell and Compaq) both virtual (running on VM Ware) and physical.
• Managed, built, patched, updated, cabled and racked and quality checked Dell and Compaq servers running the following operating systems: Windows NT Server, Windows 2000 Server, Windows Server 2003 in an Active Directory Enterprise environment that consisted of more than 500 printers, 5000+ users, 5000+ nodes
• As the only company-wide Network Printing Administrator, I supervised a year-long project that included the vendor replacement of more than 500 networked printers nationwide. Managed all network printers, created and managed all print queues and printer user groups and assigned rights to all print queues. Removed all of the old printer queues (more than 500) from Active Directory
• Created and managed Windows users and groups in active directory, assigned NTFS permissions, created and deleted Active Directory Users, created and managed Group Policies, processed terminated users and removed folders and files.