SUMMARY:

• 25+ years of experience telecommunications billing management. Analyze and reconcile billing issues. Handle all bulk order procurement for devices and accessories.
• Implement, track, and monitor cost reductions for telecommunications services and equipment.
• Examine contracts and service bills for accurate financial compliance to prevent over/under payments, duplicate services, and to identify possible contract violations.
• Four years management and supervision experience.
• Analyze billing processes and implement improvements to increase operational efficiencies, including accounts payable and vendor invoice systems. Supervise and manage the Cellular Unit and Telecom billing Unit.
• Serve as a liaison to all communication vendors and manage relationships, including coordinating and scheduling meetings.
• Manage and oversee the provision of invoices, supporting documents from vendors, and the reconciliation of E - rate disbursement to vendor billing.
• Work with District divisions and departments to coordinate, schedule and implement multiple highly visible and high valued communication projects.
• Participate in contract process for communication-related projects; review and evaluate proposals received from vendors for pricing and technical qualifications.
• Work with Network Operations to manage and order bandwidth capacity needs Confidential school sites.
• Review related documents and generate trend reports to identify dates of install and usage to ensure qualifying E-rate reimbursements.
• Coordinate with IT units to apply for Federal E-Rate and ECF program funds.
• Prepare, compose, and analyze E-Rate revenue projections and monitor projections against actual revenue. Justify telecommunications expenses and appeal decisions related to the E-rate program.
• Responsible for activation, suspension, disconnection and management of all student and staff broadband lines (e.g., MiFi, Chromebook, iPads, etc.).
• Customer support services
• Invoice auditing
• Project management
• Mobile device management (MDM)
• Program Integrity Assurance (PIA) and Payment Quality assessments audits
• E-Rate and ECF program funds

TECHNICAL SKILLS:

TECHNOLOGY TOOLS: Advanced Microsoft Office Oracle 11i CFAS Rumba CATS New Horizon AS400 SAP Salesforce Footprint Confidential &T Teleconferencing Zoom Teams

PROFESSIONAL EXPERIENCE:

Confidential

Telecommunications Billing Supervisor

Responsibilities:

• Assist with planning, coordinating, and scheduling device delivery. Work with communication vendor to prepare devices for distribution; responsible for ordering, receiving, and packaging devices; assembled SIM card, installed battery, and tested device for functionality. Coordinate with IT Customer Support department to identify the device quantity needs of each District site to ensure enough devices for each distribution.
• Responsible for planning and coordinating the delivery and distribution of communication devices for identified District Sites. Reviewed and verified the device quantity list for each District location. Coordinated with the budget and fiscal services team to identify and secure appropriate funding for the device purchase and procure the purchase order. Coordinated with the communications vendor to plan and schedule device shipping. Responsible for delivery confirmation for each location.
• Identify scope of work; submit request for quote for cost of services; get po generated; submit request for new services to be installed; coordinate with netops regarding installation date to make sure vendor has access to MDF rooms to complete installation and conduct testing for functionality.

Confidential

Telecommunications Billing Analyst-Infrastructure

Responsibilities:

• Assisted with deploying and installing telephone equipment and set up for new buildings. Including creating configuring CSV files to upload and establish server connection. Assisted with ordering telecom services for New Building: i.e., HC3, VHH and many other offsite clinics. Responsible for billing and reconciliation of new buildings within telecommunications. Investigated and resolved customer billing inquiries and request adjustments through appropriate carrier.
• Organized all telecommunications supported services with Confidential &T, including standardizing the naming convention of all Keck medicine invoices to be Unisom, allocating out services with the proper departmental coding, and reconciling past due invoices.
• Served as a liaison to administrators and staff on Telecoms procedures and served as a liaison between the carriers, accounts payable and departmental clinics to provide the upmost satisfactory resolution possible. Scheduled and coordinated meetings for new and existing vendors associated with Telecom include shared service interactions with ITS.
• Responsible for transitioning existing communication services and equipment to a new carrier. Programmed each device. Collected existing equipment and rolled out new equipment for 7200 staff.

Confidential

Sr. Budget Analyst/Equipment Analyst

Responsibilities:

• Worked with Confidential &T vendor to acquire essential information for successful transition. Provided project support and maintenance. Provided budgetary analysis of all projects to ensure the financial trend aligned with the forecast provided by each group. Provided detailed information regarding budget overages and underage. Troubleshoot system generated routine to moderately complex problems.