TECHNICAL SKILLS

Windows 2000/2003R2/2008R2,XP, Vista, Windows 7, Windows 8.x, Cisco 501 Pix, NAS. SAN, HP , Apple MAC XSAN Blackberry Enterprise Server, WDS Windows Deployment Service, SBS Small Business Server, Citrix, T1, T2 lines, ATM, Frame Relay, Veritas, Tivoli, MS Exchange 2003/2007,2010. As well as Lotus Domino 7.x 8.x MS office 2k3,2k7,2k10 Linux and Unix, Mac OS X.x, Firewall ,DRM , DWDM,VOIP, SQL.

WORK EXPERIENCE

Confidential

Desktop Support specialist.

• Duties included but not limited to : Troubleshooting of hospital information systems and proprietary software interface SIEMENS with modality /or ultrasound machine . Working on and trouble shooting WOW units Work station on Wheels for nurses and physicians .This included the successful transfer and verification of studies taken with ultrasound machines that interface with the hospital computer network . Over saw a team of 8 technicians and engineers .
• Act as one stop solution providers, to doctors and Ultrasound technicians . troubleshoot desktop units Windows XP 32/64-bit , Windows 7
• Administration and setup of email accounts , Exchange server 2k7,2k10.IIS 6 support .BES Blackberry Enterprise Server As well as Good for mobile devices, to access corp email.
• Admin and support of ADS Active Directory services, troubleshooting of blackberry handhelds. Policy enforcement , RightFax app support
• Monitor the transference of data between the ultrasound machines and the hospital's IS DICOM server, Windows 2k3r2 and 2k8r2 Servers ADS admin and support .
• Admin of antivirus servers. Administration / support of SAN storage/HP/ EMC/DWDM, design and deploy.

Confidential

Duties included but not limited to Support of VIP personnel , C level execs and their support staff. Supervised a total of 6-8 technicians/ analyst. Day to day scheduling and coverage . Mobile devices , tablets, blackberry handheld ect. Using Good for mobile devices to connect to corp email. As well as support of Developers on server 2012. MS Exchange2010 admin and support , ADS admin . Remote desktop to users off site. Win7 / windows 2012 server imaging . Server and desktop support . Provide one stop helpdesk support for employees in both Broadway locations in NYC .

Confidential

MSWindows7 Migration technical lead , act as lead tech during migration project. Managed a team of 12 technicians, day to day scheduling /coverage through the entire project. Dealing with issues that Imaging and re-imaging of computers on the enterprise . Also building /imaging of servers to 2k8 r2 , as well as admin and support of Active Directory .

Confidential

• Providing VIP desktop and network support hands-on End to end for all C level exec. Supervised a team of 7analyst and network engineers . This is including but not limited to printers/scanners/workstations and other devices such as tablets/smartphones/ect. As well as support their support staff, in 7 geographic areas.
• Also, supervise the flow of all information technology services provided to any users within the United States. This included access to files/ or documents stored within the corp. network. IBM Tivoli back up and restore solution.
• Act as quality assurance Remote / On-site support , for all wireless devices and access to corporate network Via Good or BES .Provided technical support for weekly Global Video Conferences muti-site 5

Confidential

• Troubleshooting of hospital information systems and proprietary software interface SIEMENS with modality /or ultrasound machine .This included the successful transfer and verification of studies taken with ultrasound machines that interface with the hospital computer network . Over saw a team of 8 technicians and engineers .
• Act as one stop solution providers, to doctors and Ultrasound technicians . troubleshoot desktop units Windows XP 32/64-bit , Windows 7
• Administration and setup of email accounts , Exchange server 2k7,2k10.IIS 6 support .BES Blackberry Enterprise Server As well as Good for mobile devices, to access corp email.
• Admin and support of ADS Active Directory services, troubleshooting of blackberry handhelds. Policy enforcement , RightFax app support
• Monitor the transference of data between the ultrasound machines and the hospital's IS DICOM server, Windows 2k3r2 and 2k8r2 Servers ADS admin and support .
• Admin of antivirus servers. Administration / support of SAN storage/HP/ EMC/DWDM, design and deploy.

Confidential

• Configuration and design of network infrastructure.
• BES Blackberry Enterprise Server setup and configuration. As well as Exchange 2k7 administration and support .Support of apps, eg RightFax , MessageOne . As well as SAN environment config and setup.Also, setup of RBAC, DRM , ACLs, firewalls and all perimeter security of network .
• DWDM, design and deploy, access to specific databases, such as SQL and Oracle . set up of VPN tunnels and remote access to network .

Confidential

• DWDM, design and deployment providing network support and administration focusing on SAN storage and network security.
• Administration and support of Apple XSAN/XSAN2 servers as well as Windows 2k3r2/and 2k8r2 well as RSA servers in a mixed environment.
• Carving out of LUNS and configuration of volumes, desktop/server support, and MSDRM Digital Rights Management Network management of entire enterprise. IBM Tivoli back and restore solution .

Confidential

Technical Support Specialist

• Providing a one stop shop helpdesk /support and security for VIP personnel of Warner Music Group. This included but not limited to, Phone/on- site/ home support for network wireless and Network security issues.
• Desktop/helpdesk , and laptop support, server Setup and configuration focusing on Security of MS Win2k3 R2,2008R2 servers and BES Blackberry Enterprise Server .
• Also, provided support for MAC OS X .x systems As well as Mac/Apple XSAN /XSAN2 Servers
• Documented and co-wrote SOP modified network infrastructure specializing in Network security, and supported entire eastern seaboard of Warner music Group and all of its subsidiaries.
• Was part of an Elite team of 4 specially selected engineers who rotated on call 24/7 support 1wk a month .As well as the 2 offices in midtown Manhattan during normal business hours.

Confidential

Desktop/Help Desk Support Specialist

• Support and Administration of ADS Active Directory Services with in multiple domains and forest,
• Acted as level II III support for helpdesk issues.
• New user creation, email setup/support. SAN admin setup/configurations of LUNS.
• Disaster Recovery plan and procurement of contract .messaging server setup and configure /Lotus Domino/Exchange2003 2007.
• Windows 2k3 R2 as well as Mac XSAN Servers, specializing in network security.
• Systems support and administration. BES Blackberry Enterprise Server Admin and support specialist. Servicing and supporting handhelds hardware and software expert , and other PDA devices.
• Helpdesk management, writing of SOP's IBM Tivoli backup and restore solution

Confidential

System Administrator

• Support and Administration of ADS Active Directory services within multi-domain forest, new user creation, security policy creation and enforcement.
• Windows 2k3 R2 as well as Windows 2k3 implementation of security policies with in network infrastructure and or /enterprise. Supervised a team of 5 engineers with respect to day to day operations and coverage .
• Server farm maintenance, perform all updates and application of patches WSUS .Citrix Meta Frame Support and administration /RSA security.
• Support and Admin of BES Blackberry Enterprise Server Anti- virus update and administration /deployment of clients across network. DR Disaster Recovery back up and restoration as well as action plan.
• HIPAA security implementation and enforcement. SQL admin, as well as Exchange 2005/2007 messaging/email server.
• Cisco /routers /switches SNMP community setup and support. Hardware /software maintenance and support of all servers , HP , Compaq .IBM and Blade
• Symantec entire suite of products , Trend, SOPHOS and MacAfee.

Confidential

Desktop Support Specialist

• Responsible for all LAN /. Cisco 501 pix firewall boxes configuration and setup
• Responsible for all administration and support of New York home office network infrastructure and design.
• New account and IT policy creation within ADS Active Directory Services , setup and config of Exchange messaging server 2k3 /2k7 . Creation of sub-/child domain within network, installation of Web server ,Conversion server ,Domain controllers ,content and database servers
• Mac OS X, SCISI hardware support.
• Traveled to different locations to perform 3rd level troubleshooting of sever and small network functionality.
• Responsible for network, maintenance and support. Server Administration 2k3 R2 at on site locations. As well as BES administrator 4.1.x server / ver 4.0 handhelds
• Acted as 3rd level support of Robotic component Manufactured by UK company MF Digital running on an IBM E-Server with 5 TB expansion unit. Also, did installs, configuration and extractions of entire server and expansion bay.
• Specializing in OKI printer support and setup /config. As well as Rimage Specialized printers.
• On site audits of system performance and efficiency level
• Co- wrote SOP manual for usage of proprietary software and hardware. Setting up on site SAN s and NAS storage systems in different Geographic locations .Remote site in Toronto Canada being managed from NY office. Troubleshoot on site specialist, 3rd level server support. Working hands on with MCI and IBM in Toronto Canada with IBM shark server. SANs backup and storage, carving out of Luns retention parameters. VB script writing, creation batch files when needed
• Used Acronis backup/Restore App Enterprise wide, as well as Veritas and IBM Tivoli.