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It Senior Support Analyst Resume

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Richmond, VA

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PROFESSIONAL SUMMARY:

  • Team - oriented, results driven Senior Information Technology Professional with over 30 years of extensive experience, specializing in Ivanti security patch management, LAN administration and enterprise workstation client support implementing a broad range of hardware and software solutions in large corporate environments. Hardware and software skills focusing on Windows operating systems including Citrix remote environments. Strengths include project development, daily operational management, and customer service.

TECHNICAL SKILLS:

Operating Systems: Windows XP Professional Windows NT 4.0, Windows 2000, 2003 Server Windows NT 4.0 Workstation, Windows 2000/XP Professional Windows 3.1, 3.11, Windows 95, 98, ME, and XP Home

Networking Protocols and Applications: TCP/IP, NetBUI, IPX/SPX Active Directory, DNS, DHCP, WINS, VPN, OWA, SUS, SMS, Group Policy Implementation MS Exchange 5.5 and 2003, RAS, Shiva

Software Supported: Microsoft Office Professional 97, 2000 and 365 Ivanti / LANDesk End Point/Asset Management, Provisioning patch management Qualys Security setup/support Windows PXE, SCCM, Norton/Symantec Ghost Cast deployment services Citrix Workspace remote application support Wise MSI Package Studio OnNet Suite/Mainframe Emulation Citrix Workspace: Office 2010, 2016, 365. EDGE mainframe, Avaya Communicator, Reweigh, Fujitsu Kofax Imaging systems. Client Side SAP GUI 2.2E, 3.1H Veritas Backup Exec 8.0, 8.5, 9.0, 9.1 ArcServe Backup Internet Explorer all versions Wingate Proxy server, Win Proxy Server, Microsoft Proxy Server, ISA Server

Hardware Supported: Repair computer equipment and correct software - related problems for all staff as needed and coordinate repairs with vendors as needed. Full comprehension of mother board/CPU/RAM configurations including: Lenovo, HP, Toshiba, NEC and Dell. Familiar with setup/servicing HP MPS, Epson, Brother printer products

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

IT Senior Support Analyst

Responsibilities:

  • Ivanti End Point Security and Microsoft SCCM: End Point Configuration management administrator for over 4500 workstations. Security vulnerability patching maintained at 98 - 99% remediation.
  • Provided complete hardware and software solutions for Confidential Commercial and Retail Sales force.
  • Create, develop, and maintain 3rd level documentation for ALL enterprise production software / hardware applications and solutions.
  • Manage Service Request, (SR) / Product Request, (PR) production and testing projects. VAST number of projects over 19 yrs. ALL completed per SLA times with 98% Customer Satisfaction.
  • Deploy custom departmental workstation images for Lenovo, HP, Dell with extensive experience of PC imaging using Microsoft SCCM, PE, PXE, Ivanti/LANDesk End Point/Asset Provisioning patch management.
  • Created/built/supported Fujitsu Imaging solutions with Kofax hardware/software provisions. - 288+ client workstations to OnBase server database.
  • Microsoft Office Professional 97, 2000 and 365.
  • HP MPS network and individual printer support for Home Office, Remote Customers and all 288+ field terminals.

Confidential, Richmond, VA

Senior Network Administrator/Agency Remediation Consultant

Responsibilities:

  • Assess, rebuild, migrate, upgrade, maintain, remediate, and test production servers: Windows NT, 2000, 2003, and Novel.
  • Design LAN/WAN Server-Client Ethernet network with Cisco switches/routers: configure, test, implement.
  • MS Office 2000, 2003, Outlook 2000, 2003, Microsoft Backoffice
  • Build/rebuild/deploy: Windows 2000, XP Pro desktops and laptops.
  • Working knowledge of Microsoft SMS, Symantec Ghostcast servers.

Confidential, Richmond, VA

Windows 2000 Deployment Professional Consultant

Responsibilities:

  • Project deployment of over 500 Compaq/ Confidential - Confidential PC’s and Laptops migrated from Windows NT to Windows 2000 Pro. Built custom department software images, utilized Norton Ghost for all PC and laptop systems.

Confidential, Richmond, VA

Migration Technical Project Leader

Responsibilities:

  • Utilized PowerQuest ICONFIG software as primary migration tool. MARIMBA software repository tool for application upgrades.
  • Utilized Norton Ghost to Multicast custom built software images to PCs and laptop systems.

Confidential, Richmond, VA

Senior Desktop Support 3rd Level

Responsibilities:

  • Developed over 50 software images and templates for Microsoft MSI, using applications such as Wise Package Studio, Norton Ghost and Altris PC Transplant which facilitated Georgia Pacific’s Windows 2000/XP Migration.Supported over 400 administrative staff at our local site.
  • Supported software, hardware, and performed upgrades on: Compaq Servers, Compaq/NEC/Toshiba/Dell/IBM Desktops and Laptops, and Confidential Printers.

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