Senior Service Engineer Lead Resume

TECHNICAL SKILLS:

Tools: & Technologies: Microsoft s Productivity and Collaboration stack including .Net, TFS, SQL, Office. Cloud Platform including Windows Azure Brooklyn Bridge Beta up to Golden Gate connectivity, IaaS & PaaS Platforms.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Service Engineer Lead

Responsibilities:

DevOps/CI\CD: Lead teams of up to 20 software & service engineers to land global strategic initiatives adhering to Scope budget and Quality.
Strategic Leader that coordinated Business critical initiatives - leading and directing global engineering teams.
Strong collaborator across teams and organizational boundaries.
Played a vital role in engineering services that delight the customer. Ability to be the customer advocate focused on service first and part of a team that teared down silos to deliver the best customer experience.
Designed Services and Drove Solutions for measured ROI in Business Value, Cost and System Up Time
Contributed to Agile Collaboration solutions and achieved higher team productivity/Velocity
Executed Initiatives that improved Business Continuity measured against reduction in downtime, production site incidents and revenue left on table RLOT matrix
Migrated Services to Cloud Platforms IaaS/PaaS to achieve Lower Ops Cost, Increase Scalability and Implement Telemetry from Ingest to Analytics for advanced Alerting and Forecasting/planning
Analytical approach to all phases of SDLCs; an Avid advocate of Customer Experience & passion for Agile Methodology
The eco system supported processed 2/3RD of Microsoft’s Business Revenue amounting to $64B+. As Senior Service Engineer Lead, achieved measured Business Continuity and Proficiencies through Cloud Service Design.

Confidential

Integration Service Engineer Lead

Responsibilities:

Storage Analysis resulted in a successful DB Sharding/Partitioning of 5 databases in TB sizes. Resulted in 20% response time improvement. Shards/Partitions were placed on smaller SKUs to improve scalability at lower cloud compute cost
Implemented Hybrid SQL High Availability Solution between ‘On Premise’ and Cloud Platform using SQL 'Always On'. KPIs: 1) Compliance Mandate 2) High Availability/minimize customer impact. 3) Eliminated 75 minutes of downtime/year- netting into $5 Million+ in recovered revenue.
Data Center elimination: Eliminated 3 Data Centers in favor of Azure/Cloud Platform Offerings. Results in 3 Data Centers, 3000 Servers and moving 50 experts over on other key initiatives.
First & best Microsoft IT IaaS migration of complex on premise end-to-end integrated ecosystem to the cloud on “Brooklyn Bridge” beta connectivity.
Auto Scale Up/Down of on line systems to reduce Cloud Compute cost by $750k - $1M a Year
Automated Cloning to increase nodes in Production Rotation enables business to handle business spikes, observed during holidays, Quarter closings and fiscal year ends.
Core Team Scrum Member: Participated in Global Service Line sprints.
Contributed in Self-Regulated Two week sprints with daily efficiency gain in excess of 20%. Measured thru a Sprint by Sprint Matrix. KPIs: Number of Business Programs Delivered, Lines of Code checked-in, Number of Drops/Patches and Team Velocity in terms of Agile Story points delivered
Coordinated Planned Production Releases through CI/CD and configuration management tools/Desired state config:
Helped Design and lead Team Automation of ‘One Click'/’Zero Downtime’ deployments. KPIs: 1) Cut down Deployment Time by 50% measured by total release time from 24 hours to 12 hours. 2) Increased System Up Time by 48 hours a year. 3) Delivery Business Incidents reduced from an average of 4 incidents down to 0 incident. Verified over 4 consecutive releases

Confidential

DEV Integration deployments/Release Management lead

Responsibilities:

Global Deployment/Release management Lead in DEV/QA/Staging/Production environments
Drove Efficiencies in the deployment process which included application dependencies & deployment timings in pre-production environments in order to land the changes in Production successfully- on-time and with zero post-deployment escalations.
QA’d deployments and issues in and end-to-end DEV integration ecosystem reducing issues and escalations during Production deployments as called out above.Helped Automate “Dev Check in to Production Delivery”/”DevOps” Pipeline through Microsoft VSTF Release Manager workflow
Cut down deployment time by 90%
Eliminated manual deployment errors, saving 20% deployment time through automated configuration validation and application BVTs
Increased production up-time by 8 hours/Quarterly release - amounting to 32 hours of additional production up-time for revenue processing.

Confidential

Systems Engineer Leadr

Responsibilities:

Setup & supported complex DEV/QA/Staging /Performance ecosystems involving hundreds of on-prem servers including stand-alone, reporting, SQL redundancy & various IIS flavors. Customer base spanned Developers, global QA teams, User acceptance teams and production support teams.

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