Summary

• Extensive experience in supporting, implementing and/or administering networks such as Microsoft Windows Active Directory.
• Expert knowledge of how client profiles are developed, protected, joined together, and manipulated in an Active Directory.
• Expert knowledge dealing with Microsoft Windows XP and Windows 7.
• Expert, detailed knowledge and experience moving computers to domains, trouble-shooting issues and resolving a client machines inability to connect to a domain.
• Experience migrating workstation clients with domain, local workgroup , and/or roaming user profiles from a Novell Work-group environment, or legacy Active Directory domain, to a Windows Server 2008 Enterprise Active Directory.
• Troubleshot and resolved hardware/peripheral/software problems.
• Troubleshoot network port/wireless connectivity issues.
• Management of multiple profiles on a single client device and Client profile configuration and management on Windows Machines XP and W-7 .
• Remote and desk-side installation of various software packages, engineering tools, and patches.
• Exchange 2007 2010 Environment co-existing with legacy Exchange 2003.
• Multi-domain and multi-forest Active Directory / Directory Services.

Experience:

Confidential

• Product specialist is an expert in migration and support to a Microsoft exchange 2010 platform and associated services .
• Involves the migration of various email platforms as well as migration to office 365 and on premise private cloud.
• Responsibility is the migration from various platforms such as Novell GroupWise, lotus notes and exchange 2000/2003/2007/2010 to Microsoft exchange 2010 and to Microsoft office 365 and on-premise private cloud.
• Provide planning, testing, tuning, configuring and setting up Microsoft Office 365 mailboxes and accompanying services.
• Management of remote access connection for supported infrastructure such outlook web access or equivalent will be included in job function.

Confidential

System Engineer

• Managed and supported application / IT infrastructure, including hardware, software, desktop and shared infrastructure.
• Planned, managed and implemented infrastructure projects and upgrades.
• Ensured all components are maintained and work reliably to meet needs.
• Provided technical phone support to end-users and provided timely resolution of technical issues
• Followed-up on open tickets and escalated to appropriate solver groups.
• Involved colleagues when applicable to expedite issue resolution.
• Answered detailed technical, informational and professional questions, worked with user configurations and performed
• intermediate troubleshooting on Tier 1 and Tier 2 levels of assistance.

Confidential

Field Services Network Engineer

• Served as initial contact for reporting technical issues and answered questions regarding upgrades, installations and other software/hardware/network issues.
• Diagnosed client technical issues and addressed basic incidents and support requests.
• Clearly and thoroughly documented requests for assistance in ticket management system and tracked incidents through to resolution.
• Implemented and supported quality standards.
• Demonstrated knowledge of data center operations and concepts including maximizing system availability, downtime scheduling and communication, event monitoring, incident reporting, documentation and change management.

Confidential

Field Services Engineer

• Liaised with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software.
• Assisted in keeping track of infrastructure assets and ensured that the infrastructure and data was kept secure at all times.
• Performed Disaster Recovery DR activities.
• Responded to Help Desk calls and planned work requests and managed such items through to resolution by working alongside colleagues within the IT Department.
• Maintained appropriate records of time spent, actions taken and item status to facilitate management, future problem resolution and to keep team/users informed of progress.
• Provided follow-up status to users and support partners in accordance with specified support policies and procedures.

Confidential

System Admin Data Center

• Interacted with developers, end users, and testing teams to identify applications defects.
• Identified solutions to functional issues and provide insight on improving system functionality.
• Analyzed client business needs and created solutions to fit business process.
• Responsible for second level phone support of Cims ASP Application Tracking System and upheld appropriate escalation procedures.
• Maintained and analyzed monthly help desk statistics to identify trends to implement.

Confidential

System Administrator

• Created Run Books for complete tasks on Windows 2003 - 2010 Servers and upgrades.
• Connected to servers, logged in, took screen shots and completed documentation.
• Managed network assets, including maintenance of network component inventory and related documentation and technical specifications information.
• Installed Microsoft Windows workstations and servers.
• Troubleshot and resolved network issues.
• Install and configured Cisco equipment.
• Ran tasks, screen shots etc. for each run book and installed additional software as needed.
• Verified user access to network resources including wireless capabilities and verified functionality of new system.
• Migrated data and applications from old hardware to new hardware.
• Monitored and tested network performance and provided network performance statistics and reports.

Confidential

System Administrator

• Assisted in the business process and documentation as needed for new technology.
• Demonstrated knowledge of retail systems and backend promotional processes.
• Created new user accounts with Domain Admin.
• Protected the Default Administrator Account.
• Strengthened security on service Administration Accounts and Groups Policy
• Administered groups that were automatically created in the Users container.
• Supported a call volume of 25 to 75 calls per day.

Confidential

Lead Network Analyst / Engineer - Voice Services / Field

• Assisted with the design, development, implementation and maintenance of nationwide LAN/WAN environment including network monitoring and management.
• Troubleshot and created accounts in Active Directory.
• Troubleshot LAN/WAN issues dealing with Microsoft Windows 7, Microsoft Windows Server 2008, Cisco routers, switches, firewalls.
• Installed, integrated managed and administered network system consisting of Windows NT Domain system and Netware network, and provided user supports.
• Assisted with the evaluation, development, testing, and installation of network data communications servicing software.
• Provided support to remote corporate installations for transmission performance and traveled to remote corporate locations to perform network analysis, hardware installations and network troubleshooting.
• Maintained a working knowledge of current industry technology and Information Systems trends by self-study and with participation in related courses, seminars, and conferences.
• Performed remote control software applications such as WebEx, Logmein, and JoinMe and troubleshot remote computer issues.
• Created new users account with Domain Admin.
• Protected the Default Administrator Account.
• Secured the Guest Account and never deleted them from the AD.
• Strengthened security on service Administration Accounts and Groups Policy.
• Added and removed group policy.
• Supported and configured Cisco Nexus devices, F5 Load Balancing GTM/LTM equipment for Data Center environment, Riverbed devices, Netflow tools,
• Gained experience in the use of Network Security devices, to include PIX Firewall, intrusion detection, filtering, and vulnerability scanning systems.
• Demonstrated extensive technical knowledge of WAN, LAN technologies, including protocols, router hardware and software.
• Utilized Microsoft Office tools with emphasis on Visio and Microsoft Project software.

Confidential

Network Deployment Support Lead Contractor

• Implemented Cisco IP Routing Cisco/Avaya T-Bird , Cisco IP Switched Networks and troubleshot maintained Cisco IP Networks.
• Helped users migrate their data from Novell to Active directory Domain and replaced old workstations with new ones.
• Installed memory in preparation for XP and Ghost Imaging to upgrade their current desktop software to Microsoft XP,
• Supervised technicians as they performed the duties described above.
• Diagnosed and troubleshot computer equipment including SQL Server, PC's, laptops, and printers.
• Repaired or replaced circuit boards, hard drives, power supplies, memory, network cards, modems, and printer ribbons.
• Wired the network to locations in the building as needed.
• Handled all upgrades of hardware and PC operating systems.
• Cleaned old systems for new users and added them to the domain and re-established network and local printing configuration, login and password reset/synchronization.
• Developed and implemented hardware survey and recommend updates pre-XP migration.
• Demonstrated proficiency in and provided support to the following: Windows XP, Windows 7, Microsoft Office various versions PDA/ PC/Laptop troubleshooting in office and via telephone.
• Performed hardware and software product testing. Imaged PCs and troubleshot issues, installed/uninstalled applications while working within the bank's processes around risk and compliance.

Confidential

Systems Administrator

• Completed traffic analysis, impact assessments and application profiling.
• Troubleshot software and hardware using Net IQ failures and identified network problems related to personal desktop computers.
• Provided phone support demonstrating considerable judgment, initiative, and understanding of implications of related to information protection and resolved software problems.
• Monitored and acknowledged alerts generated by the physical/environmental, network and server management systems.
• Answered customer inquiries through phone or email in a timely, courteous and professional manner.
• Tracked issues using Remedy ticketing system and followed issues to resolution or provided hand off to succeeding Support Associate.
• Communicated the status of support requests and issues to the appropriate parties.
• Assisted with training of new associates.
• Assisted in the installation and configuration of voice and data equipment.
• Provided training and technical assistance to users.
• Participated in testing, implementing, maintaining and controlling PC/LAN systems.
• Demonstrated understanding of BCP, quality, security and compliance requirements for supported area and analyzed the impact of technical alternatives on the systems environment.

Confidential

Field Service Switch Technician II

• Set-up Cisco/Avaya rollout account and administered Microsoft Active Directory 2003/2008 and Windows Server 2003/2008.
• Setup and installed cross platform on Windows7 Ultimate, Server 2005/2008 and Windows XP Professional Workstations.
• Maintained and configured Cisco LAN/WAN switches and routers and ran diagnostic test using Digital Multiplex Systems, Nortel PBX.
• Tested new switch facilities dealing with DMS 100, 250, 500 and DS0, DS1, DS, T1, T3 and worked on trunk, turn-ups, cross connection and testing.
• Worked with DACS II and DACS 1VO and Anaya by Lucent, DDM-2000, OC-30 M by Lucent, DDM200, OC-3, OC12-48.
• Provided system-level support of multi-user operating systems, hardware and software tools including installation, configuration, maintenance, and support of these systems
• Researched, planned, installed, configured, troubleshot, maintained and upgraded hardware and software interfaces with the operating system.
• Analyzed and evaluated present or proposed business procedures or problems to define data processing needs.
• Worked as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
• Wrote and maintain system documentation.

Confidential

System Administrator

• Resolved conflicts, identified discrepancies, and ensured complete efficiencies within data.
• Upgraded hardware and software, gained understanding of implications related to information protection and resolved software problems.

Confidential

IT Network Engineer

• Responsibilities included project scope definition, project scope containment, functional definition, and system and software configuration definition.
• Installed, configured, troubleshot, and supported Cisco and LAN/WLAN using Cisco routers, switches, and firewall.
• Installed and supported Windows 2003, SQL Server 2003 Active Directory.
• End User scenario definition and scooping deviations from the base product functionality.
• Supported data model definition to meet customer requirements.
• Developed the system configuration hardware and software and completed product installation, customer training and support.
• Designed and reviewed special customer applications and reviewed and developed customer functions.
• Performed quality assurance including project bugs fixes and check-ins.
• Developed project test plans, conducted projects tests, gained acceptance and prepared final release.
• Set-up and maintained computer labs for community base organizations.
• Worked with Active Directory, switches and 2600 routers
• Including final release preparation, Setup and maintain computers labs for community base organizations.