SUMMARY:

• IT Support/Network professional with hands on 15+ years of experience in managing, troubleshooting and deployments of various network infrastructure projects. Network Support,
• Desktop/Systems Administration and Management. Data Center Manager. IDF/MDF/MPOE Engineering. Programmed OC dual fiber rings. Installed 911 services. Installed Telecom/data/POS services in newly constructed buildings from concrete to carpet. Hands on install, configure and troubleshoot CISCO catalyst 3700 plus series switches.

PROFESSIONAL EXPERIENCE:

Confidential - Santa Clara CA

AV /IT Support Engineer

Responsibilities:

• Analyzed, prioritized, researched and solved IT problems to achieve complete resolution for customers with minimal productivity loss.
• Upgraded laptops/desktops, improving speed and performance.
• Installed, configured, and setup PCs in all stores for optimal operation and reporting.
• Performed daily maintenance of computer systems to keep network processes fluid
• Manage AV live meetings in large auditoriums (LIVE and Remote) (using Crestron audio and video equipment. Duante DSP programming if needed.
• Set up, test, facilitate rooms, coordinating with food and facilities services.
• Meet with stakeholders for meeting details and itinerary. (Attendees and presenters)
• Q&A, Polling, Chat, break out rooms and collaboration details
• Teams meet or LIVE scheduling and recording.
• Manage the meeting via TEAMs. VIMIX, PEARL.
• Meeting producer and organizer.
• Speaker video (dynamic) content sharing(dynamic) audio control(dynamic)(Yamaha board) Lighting if needed
• Meeting rendering with Microsoft Premier (editing)
• Publish Video to on demand video channel (Microsoft Streams)
• Streaming Yearly company all hands (up to 9,000 people)
• Multicast streamed networks using:
• IBM video streaming,Panopto, Microsoft steaming platform
• Webex, Cisco video conferencing and MS Teams
• Video Editing program (Adobe Premiere Pro) Audinate certified (Daunte).

Confidential

Special projects engineer

Responsibilities:

• Rack and Stack Data center in customer prim.Cisco Layer3 to Layer2 (Cisco Nexus 9000)
• Connecting fiber runs the IDFs of other locations creating a secure Vlan network with the partner colocation with the partners firewalled facilities.

Confidential - Mountain View CA

Sr. IDF -Desktop Support Engineer

Responsibilities:

• The Infrastructure Field Services (IFS) Technician providing troubleshooting, installation, testing and maintenance of various Infrastructure technologies across a diverse environment•
• And onsite services that include deploying IT hardware to supporting routers, switches in the IDF rooms to some telecommunications and smart hands activities and data center support.
• ITIL related issues on all platforms (IDF,MDF,DATACENTER)
• Internal certified user of all tooled URL based solutions processes and procedures.
• User data footprint asset inventory tracking system. (Peripheral Mac Address tracking)
• Handle users on UTC time control ticketing system: (on location)
• Active directory s related issues
• Verify Oktra like (SAML) SSO sign on issues
• Network issues from face plate to autonomous destination including service access servers. SSH, Firewall, switch including Wireless.
• Cloudtop and VMware link issues to trusted services.
• Reimage devices out of trust or EOL. Identify correct VMware issues. Hostname related issues.
• Identify issues in a global FQDN environment.
• Mac,OSX,Linux and Windows operating systems issues
• Device Group policy issues in AD and independent device. (software,access,DNS)

Confidential - San Jose, CA

Sr. VNOC Operations Engineer

Responsibilities:

• Daily systems checkout, setup and configuration for use,
• Engineer network topology upgrades or changes to service selection and provisioning,
• Working with customers and vendors to establish, Internet, cable and satellite broadcasts,
• Operation and Maintenance of cable, Intranet & Internet streaming, on-demand video and satellite systems worldwide,
• Operation of infrastructure including gateways, gatekeepers, Video Control Systems and Multipoint Control Systems,
• Configuration of infrastructure to enable ingest, encoding and streaming in both standard and high definition,
• Develop and execute test plans for point-to-point and multipoint networks,
• Define and isolate hardware, software and transient network problems by phone and/or on-site,
• Develop documentation and practices for best use of technical systems and troubleshooting techniques.
• B. Configure operational systems to enable the best use of customer hardware and network resources.
• C. Define and isolate technical or administrative problems which affect video communications quality.
• D. Ensure key members of project staff are aware of problem issues which affect any systems.
• E. Setup, connect and disconnect point-to-point and multipoint video communication sessions when needed.
• F. Work to extract data from network systems which allow for tracking of charges and alarms.
• Determine equipment operating capabilities, attributes and limitations,
• Design network configuration to achieve customer objectives within physical constraints,
• Design/provision software defined switching systems to route calls and/or streams as required,
• Perform traces of SIP, IP, Q.921, Q.931, SAIU, H.323 and H.320 protocols as required to validate systems, including DSP managed devices. (Crestron FLEX )(Duante )(TESIRA Biamp series), (Cisco/Aruba)
• Create and execute test plans which validate designed or ad hoc routing schema,
• (Access Points) (ARUBA)(Firewalls)(Palo Alto, Juniper)(Wireless infrastructure)
• Design audio and video routing for new or existing customer locations including control rooms,

Confidential - Foster City, CA

Global IT teleconferencing /Streaming and VoIP engineer

Responsibilities:

• CUCM administration and Audio codes-based telephony gateways,
• Cisco Telepresence Video solution and emerging Unified Communication solutions for integrated voice, video and instant messaging (Skype for Business).
• Manage the voice infrastructure associated with the call center.
• Collaborate with engineering, operations and development teams to ensure that the end user experience is exceptional.
• Engineering and second level support for recommending and configuring new international toll free services on Telecommunication Route It.
• Preparing sizing estimates to the product teams when new call center offerings are being considered.
• Work extensively with the carriers to keep current with their feature offerings and pricing.
• Perform Engineering and 2nd level support for Audio Code Gateways, Cisco Unified Call Manager and Cisco CME/SRSTGateways. Including, but not limited to, designing fit for purpose solutions with tools like Acano and Vyopta.
• Performing end-to-end troubleshooting for voice, video and UC systems.

Confidential - San Francisco, CA

Network Architect/Global Webcast Production

Responsibilities:

• Designed methods, wrote policies, procedures, and curriculum, trained and mentored remote personnel globally.
• Developed and implemented technical architecture and physical design of the network; analyzed existing voice and data networks and recommended solutions; CUCM 8.x, Unity Connections, Cisco WebEx, Meeting place, CUPS, Work with traditional call flows and communication Protocols (SIP, H.323, MGCP, RTP, SRTP, SCCP, and ISDN). Cisco Voice Gateways (ISR Routers and Analog gateways) UCM: Dial plan schemes and infrastructure. Cisco Communication Manager -Deployment Features and Service
• Webcast Production and Videoconferencing Operations Lead for Levi Strauss Globally. Coordinated, scheduled, and produced 191 live broadcasts for users ranging from the CEO to Food Service including live streaming special events.

Confidential - San Francisco, CA

Network Engineer

Responsibilities:

• Lead Engineer for IPT Cisco/Network infrastructure/Videoconferencing and Webcast operations.
• Maintained the MDF for building with over 1,000 people. Responsible for: Ethernet connections, (Cisco) Routers, (Cisco 3750s) switches, Trunks, E1/ T1 (CAS, CCS), FXS /FXO s, MPLS, xMPL, PBX, Call Manager PRIs etc.( BGP, OSPF, DMVPN)(Juniper )(Cisco ASA)
• Assigned DID numbers from the PRI database. Programmed Call Manager, Meeting Place/Meeting Time, Unity Connect, and other tools.
• Administration, troubleshooting, and support of infrastructure and end user equipment, software, and networks, from Cisco, Tandberg, and Polycom Utilized vendor specific knowledge on video conferencing systems
• Helped support Network Voice Team and Network Data Team tickets: Installed and configured voice gateways as part of the IP telephony system

Confidential - Mountain View, CA

Network Engineer

Responsibilities:

• Managing Data Network, VOIP, analog telecommunications and successfully troubleshooting Cisco Call Manager. Cisco Call Unity, and VOIP. (ISIS,RIP, IPSEC,ACLs)Palo Alto,F5,
• Providing IDF solutions, Remedy, and proactively solving all data or telecom issues using cutting edge technology or legacy equipment.
• Infrastructure engineer of the IDFs
• Hosted the yearly HACKa thon(had to configure network within the IDF that was outside the Firewalled intranet at Symantec.
• Data Center engineer:
• Supporting all server commission and decommissioning(

Confidential - Santa Rosa CA

Data Center Manager

Responsibilities:

• Managing issues hands-on and planning Data Center projects, including remediation, for five hospital territory including Santa Rosa, Petaluma, Napa, Fortuna, and Eureka.
• Project managing and providing IDF and Fiber optic solutions, maintaining and fixing multiple MDF (Main Distribution Frame) in Northern California, configuring any series of Cisco routers and switches, VLANS, VOIP, W.A.B.E, W.A.A.S., decommissioning servers, working with electric, power, and cooling equipment. (STP, 802.1 q,s,w, 802.3ae)
• Equipment List:
• ProLiant HPE
• Dell EMC
• Lenovo Think System
• Power edge
• PowerEdge MX
• Power I/O Modules
• Unity XT
• Eaton 9px 9px11ktf11-UPS-1000-watt-11000VA
• Cisco Catalyst 2690x-48-port switch
• Cisco Catalyst 4900 Series Switches
• F5 load balancers
• Cisco 3900 series
• HVAC monitoring units

Confidential - Novato, CA

Network Engineer

Responsibilities:

• Designed data server and telecommunications network architecture for 200 users in two buildings from the ground up, using a Cisco 1841 router, Cisco Catalyst 2960 switches, and Aironet 1300 Wireless router.
• Set up server network and server network roles, Cisco Unified Communications, DHCP, DNS, NFS, and IIS Web in Microsoft Server 2008.Presented design to CEO and stakeholders for approval. Created network from my design Successfully tested network functionality.

Confidential - Petaluma, CA

IT and Telecom Instructor

Responsibilities:

• Department of Homeland Security TRACEN program Contractor, US Coast Guard. Secret Security Clearance.
• Taught CISCO Router 7500: How to install and maintain routers and install and maintain different services; T1, ISDN, FXO, FXS.

Confidential - New York, NY

Staff IT Consultant

Responsibilities:

• Quality Assurance for Dell Microsoft Windows 2007 installation at BioMarin (Novato, CA).
• Site survey, asset replacement, and Windows 2007 installation at Morgan Stanley Smith Barney (Santa Rosa, CA)

Confidential - Napa, CA

IT Technical Support Specialist

Responsibilities:

• Analyzed and troubleshot, and resolved technical issues, escalated to engineers when necessary.
• Provided backup to engineers as required. Provided, and knowledge sharing to the Technology Support Center as required.
• Built, maintained, and configured desktop images Including OSX. MPLS support. Managed desktop patching process. Installed hardware and software including Cisco routers.
• Supported and maintain user account information including rights, security, and systems groups. Barracuda and Iprism email security and web filter devices.
• Managed and recommended desktop hardware and software standards, performed and reported regular software licensing compliance inventories on desktop systems.
• Responsible for creating daily/monthly reports, escalation of high-profile calls. On call 24/7 for data center emergency calls.
• Supported and maintained all videoconferencing equipment for enterprise. Tandberg E20 equipment with Cisco Unified Call Manager 7 (CUCM)

Confidential - San Bruno, CA

Store Technologies Systems Analyst/Associate Systems Engineer

Responsibilities:

• Point of Contact (POC) for Confidential North American new/remodel store installations. Supported 4000 locations.
• Monitored schedules for assigned store openings and remodels performed first level troubleshooting using OSX.
• Partnered with Store Technologies Management to address service level escalations as required.
• Used available resources for prompt resolution of POS related issues. MPLS support. Tracked and trended all issues using Service Center.
• Developed relationships with key business personnel in all departments within responsibility areas. Established timely, effective, communication and feedback with Operations Business Partners, Other IT groups, and vendors.
• Partnered with Store Technologies Management to address service level escalations as required.
• Coordinated equipment deliveries and installations, including Cisco routers. Partnered with Store Technologies Management to streamline and improve new store and remodel processes, and to insure vendors promptly completed objectives and successfully met deadlines.
• Data Center engineer: