SUMMARY:

• Results - oriented professional with strong corporate leadership abilities, excellent communication skills and dynamic presentation style. Extensive expertise in learning development, management of change and supervision of large scale projects to implement new technology and improvement of business processes. Well-organized with a work history that demonstrates self-motivation, team collaboration, customer focus and innovative problem solving.
• Customer Relations Programs
• Project & Change Management
• Technology Projects
• Agile & Waterfall Projects
• Strategic Planning & Implementation
• Learning Methodologies
• Software Development
• Instructional Design & Development
• Evaluation & Survey Tools
• Train-the-Trainer Sessions
• Executive Summaries & Reporting

PROFESSIONAL EXPERIENCE:

Confidential

Learning Management System (LMS) Administrator

Responsibilities:

• Determined stakeholder requirements to design, develop, execute and maintain the LMS.
• Collaborated with external learning vendors to transition course libraries to a single LMS platform.
• Uploaded desktop and mobile ready compliance and onboarding courses, videos and requirements to the LMS.

Confidential, Charlotte, North Carolina

Workday Instructional Designer - Developer

Responsibilities:

• Designed employee and manager self-service job aids and Captivate video sessions.
• Delivered Workday system demonstrations and learning webinars in Go-to-Meeting.
• Implemented and designed an internal self-service blended learning web-page.

Confidential, Charlotte, North Carolina

Vice President, Global Learning Workday Lead Instructional Designer

Responsibilities:

• Recipient of a “Silver ” for modeling team collaboration and meeting challenging deadlines.
• Recipient of a “Diamond ” for managing an enterprise wide project, a large team of resources and ability to exceed internal client expectation and designed 800 web pages of learning content.
• Collaborated and negotiated with project team members to manage project scope, resources and timelines to achieve completion of learning deliverables.
• Partnered with project stakeholders to identify learning needs, determine appropriate solutions as well as provide project updates and run and analyze learning website usage reports.

Confidential

Assistant Vice President, Global Learning Instructional Designer

Responsibilities:

• Developed online courseware by use of Captivate, Lectora and Xyleme design tools.
• Provided consultative solutions to improve the efficiency of learning competency maps.
• Recipient of “Brandon Hall Group Excellence” for the development of the FSR/EPM (SAP) and system learning tools and strategies.
• Designed WBT’s, VILTs, Job Aids and videos to support technology implementation projects.

Confidential, Charlotte, North Carolina

Global Human Resources Project Manager

Responsibilities:

• Developed project tollgate status update presentations for senior management review.
• Designed project plans to coordinate resources, budgets, and timelines for real estate site closures.
• Completed all project required documentation and managed scope, change controls and risks.

Confidential, Charlotte, NC

Human Resources Project Manager

Responsibilities:

• Provided project management and analytical support to assigned leadership assessment processes.
• Coordinated resources and developed a project plan to produce materials for round table discussions.
• Utilized PeopleSoft and a Lotus Notes database tools to provide roundtable presentations, analytics, and appropriate documentation to enhance employee development and leadership discussions.
• Managed the learning project plan, budget, contract negotiations and senior management reporting.

Confidential, Charlotte, NC

Instructional Designer - Developer

Responsibilities:

• Utilized MS PowerPoint, Brain Shark, and Lectora X Software to design annual compliance courses on topics such as: Anti-Money Laundering, Use of Social Media and Gifts and Entertainment.
• Implemented best practices to support E-learning principles and instructional design standards to enhance user or adult learner experience.

Confidential, Charlotte, NC

Medical Software Trainer

Responsibilities:

• Delivered virtual sessions to new hospital, clinics and provider offices on use of the Advanced Med Software system by use of webinar technology.
• Provided updates on new billing practices, guidelines, system updates and through virtual sessions.

Confidential, Charlotte, NC

Resource - Project Manager

Responsibilities:

• Implemented business processes, learning standards and a resource planning model to achieve workplace consistency and improve efficiency in PMO delivery and support.
• Developed a SharePoint user site for the project management community to promote consistency.
• Delivered bi-weekly webinars and designed learning materials for the PMO project roles including topics on managing scope, planning resources and scheduling, risk management, preparing and tracking budgets, implementing change controls and completing required project documentation.

Confidential, Charlotte, NC

Portfolio Relationship Manager

Responsibilities:

• Designed internal quality audits and new reporting tracking mechanisms to measure client satisfaction, build internal relations and capture customer voice (VOC’s).
• Coached and trained clients on use of the PCM, ECMS and Clarity project management system

Confidential, Charlotte, NC

Change Manager - Instructional Designer

Responsibilities:

• Mentored workstream teams through completion of the DAIC project lifecycle, tollgates and technology project review meetings.
• Served as a communication liaison and change agent to build quality and efficiency awareness around new risk and reporting processes and practices as a result of organizational change.

Confidential, Charlotte, NC

Change Manager - Instructional Designer

Responsibilities:

• Mentored workstream teams through completion of the DAIC project lifecycle, tollgates and technology project review meetings.
• Served as a communication liason and change agent to build quality and efficiency awareness around new risk and reporting processes and practices as a result of organizational change.

Confidential, Charlotte, NC

Senior Project Manager - Instructional Designer

Responsibilities:

• Designed additional instructor-led materials and quick tools to support super user groups.
• Coordinated and delivered virtual content review sessions with the senior management team, project team members and external software/ vendors.
• Delivered weekly train-the-trainer webinars for newly hired project contract consultants.
• Developed icon-based Job Aids to supplement non-translated learning tools for international clients.

Confidential, Charlotte, NC

Change Manager - Instructional Designer

Responsibilities:

• Designed an online course by use of Captivate and Power Point to train associates how to track sources of Renewable Energy s through an internally designed Accounting system and educate on newly implemented state laws and requirements.
• Implemented internal communication and learning brand standards to promote consistency in design or development approach and use of integrated methodologies.

Confidential, Charlotte, NC

Human Resources Learning Manager - Instructional Designer

Responsibilities:

• Leveraged vendor relations to influence cost savings of $12,920 as of second quarter 2009.
• Recipient of five peer-based Bravo s as well as a leadership “Spotlight” bonus recognition
• Developed materials, user documentation, and quick tools for system applications such as MS SharePoint, PeopleSoft Maintenance, Six Sigma, Payroll and HR Recruitment systems.
• Designed and Delivered 4-6 weekly soft skill and technology webinars for all staff roles.

Confidential, Charlotte, NC

SAP Senior Instructional Design Consultant

Responsibilities:

• Delivered train-the-trainer sessions to educate facilitators on adult learning principles, delivery techniques and provided technical expertise in the Human Resources, Employee Self Service, Performance Evaluation, and Reporting tools in SAP.
• Designed online quick cards by use of the U-Perform software product.

Confidential, Charlotte, NC

Director of Business Process and Technology (promotion)

Responsibilities:

• Supervised the development of learning tools to educate 1500 new global accounting software users.
• Managed the global implementation strategies for four simultaneous IT software implementations.
• Implemented and designed SAP materials for the Morrison’s division of Presbyterian Novant Hospital, a 700-bed facility.
• Evaluated and coached trainer performance during classroom and live webinar deliverables to hospital managers, accounting personnel and front-line employees.

Confidential

Senior and Development Consultant

Responsibilities:

• Designed, developed and implemented first companywide e-learning courses to support associate maintenance, payroll, and time and attendance software systems which led to a promotion.
• Implemented use of the Zoomerang survey tool to evaluate level one participant feedback scores.
• The e-learning courses received the highest ranking of participant satisfaction ratings.

Confidential, Charlotte, NC

Senior and Development Consultant (Contract Assignment - Onsite)

Responsibilities:

• Piloted first Breeze software cbt conversion to save on course development time and expenses.
• Designed company’s first soft skill program through e-learning and distance learning tool
• Led the development of Anti Money Laundering (AML) online courseware.

Confidential, Charlotte, NC

Senior Manager PeopleSoft

Responsibilities:

• Directed a project team to design e-learning tools to educate store managers on the implementation and use of PeopleSoft an employee self-service maintenance and recruitment software system.

Confidential, Charlotte, NC

Regional E-Learning Sales Manager (Permanent - Onsite)

Responsibilities:

• Implemented the Huthwaite Spin Selling model to train outside/inside sales staff.
• Designed trainer evaluation tools to achieve positive client experiences in the classroom.
• Developed consistent HR on boarding tools for newly hired sales associates.

Confidential, Charlotte, NC

Senior Trainer

Responsibilities:

• Mentored in store sales teams to increase sales percentages and customer satisfaction scores
• Delivered on the job in sales, customer relations, products and technical applications to increase sales revenue for call centers and branch locations.
• Championed Six Sigma methodologies and Quality Fundamentals to improve bottom line results.

Confidential, Charlotte, NC

Senior Development Consultant (promotion)

Responsibilities:

• Championed the design of a learning workshop utilizing self-paced courses partnered with facilitation by webinar technology to decrease travel expenditures by $18,112.50 annually.
• Coordinated a national workshop to pilot technology advanced customer relations courses saving 12 hours of classroom delivery resulting in receipt of for “Focusing on Efficiency”.
• Designed and delivered leadership courses by use of Live Meeting and PowerPoint to reduce travel expenditures.

Confidential

Master Trainer/Program Manager (Promotion - Travel/Remote)

Responsibilities:

• Selected as company’s first and only Master Trainer, ranked as top facilitator in the nation out of a pool of 90, based on employee evaluations, scoring averages of 9.97 on a scale of 1-10.
• Completed delivery of courses to staff of 230 is less than a four-month period resulting in receipt of “Demonstrating Outstanding Service” .
• Produced annual cost savings of $92,800 replacing vendor sponsored trainer events.