Management Module Application (PCMM) Coordinator Resume Bedford, MA - Hire IT People

OBJECTIVE:

Utilize customer service and clerical experience and computer/technical to provide administrative and technical support. Provide a great customer experience.

SUMMARY:

Provided fourteen years of administrative support and customer service to veterans and staff at the Confidential, Bedford.
Knowledge and ability to read and interpret contracts with non - VA vendors in order to stay within agreements and guidelines as governed by VA.
Ability to establish and maintain contacts via phone, e-mail or fax with veterans and staff to assure goals are met successfully and most efficiently.
Knowledge of VA regulations for Personal Funds of Confidential ts. This includes thorough and continuous review of medical justification.
Fluent in reading, writing, and speaking the Spanish language.
Knowledge in Word, Office, Excel, Power Point & Vista.
Excellent in Math & Accounting.
Fluent in 2 languages (Spanish & English)
Strong people skills and a knack for problem solving.

PROFESSIONAL EXPERIENCE:

Confidential, Bedford, MA

Management Module Application (PCMM) Coordinator

Responsibilities:

Confidential

Responsibilities:

Provide Tier 2 level hardware and software support for all Confidential products, Including Macintosh computers, iOS and peripheral devices.
Perform Mac and iPhone hardware repairs
Work with other technicians and administrators to manage and prioritize repairs and escalations.
Actively manage an extensive appointment system to ensure that assistance is provided in a timely fashion.
Migrate customer information from both Mac and windows based computers to new machines.
Partner with various internal and external resources to effectively resolve customer and internal system issues.
Provide positive and constructive feedback in the areas of customer service, workflow and technical knowledge to improve team performance.

Confidential, Bedford, MA

Responsibilities:

Record all Confidential t Funds transactions in VPFS.
Balance and maintain VPFS account with Fiscal monthly.
Responsible for monthly payee reports to Social Security.
Communicate with Guardians, Fiduciaries, Lawyers and Families on Confidential t Account balance and transactions. all Hospital CSA and Social Workers in VPFS system and filling out VA-Forms for Social Security, Fiscal and Regional Office.
Coordinate all scheduling of Comp and Pen exam request.
Tracking of all Comp and Pen request and exams on spreadsheet utilizing my knowledge in Microsoft Excel and Vista.
Communicate with Regional Office via e-mail and or by telephone on shipping of C-files.
Entering Fee Basis medical authorizations data and info from CPRS to FBCS for authorization of payment.
Verifying medical bills for proper payment through FBCS.
Timekeeper for the Confidential t Services Department.

Confidential

Responsibilities: