Professional Experience

Confidential

Nuclear Cyber Security Analyst

• Maintaining and supporting the Portable Media and Device program, following Nuclear Regulatory Commission 73.54 Protection of digital computer and communication systems and networks. This involves all CISSP Security Domains: Access Control Telecommunications and Network Security Information Security Governance and Risk Management Software Development Security Cryptography Security Architecture and Design Operations Security Business Continuity and Disaster Recovery Planning Legal, Regulations, Investigations and Compliance Physical Environmental Security
• Configuration and monitoring of network and component intrusion prevention systems.
• Support incident response to events.
• Develop and maintain documentation to ensure integrity of computer systems and conformance with the Plant Operating License, Technical Specifications.
• Provide input to CSAT meetings as requested.
• Assist Maintenance and Engineering staff with program requirements.
• Provide support to Digital Process Systems team as directed to support projects and initiatives.
• Plant committed programs including Emergency Response Organization.
• Strong inter-personal, writing and communication skills.
• Windows 2000, 2003, and 2008 Windows XP Windows 7 Linux Hyper-V Ubuntu and VMware. Antivirus
• Security Clearance to work in radiation controlled and vital plant areas.

Confidential

Altiris Engineer / Systems Engineer

• SQL Server Configuration and Maintenance, custom SQL Reports.
• Patch management of Adobe, Microsoft, Java, and other products and evaluating vulnerability risks.
• Scripting to perform installations and settings modifications of workstations and servers.
• Asset management.
• IE Troubleshooting of Java, ActiveX. Adobe, GPOs.
• Compatibility Testing of Applications, Operating Systems.
• ALTIRIS CMS 6.x and DS 6.9 and Symantec Management Platform - SMP 7.1 Environment of roughly 5000 workstations worldwide.
• Creation of Gold Images.
• Migration of user data through scripted USMT.
• Rollout of Office, XP SP3, Flash, Shockwave,
• Microsoft Hyper-V Administration.
• SAV and EPO installation.
• InstallShield Wise repackaging.
• ASP.NET, IIS 7.5 Windows Server 2008 R2 Enterprise Silverlight 4.0 SQL 2008 .NET 3.5 SP1.
• Lead projects and patch management meetings

Confidential

Altiris Engineer

• Altiris 6.x to 7.1 migration Symantec Management Platform .
• Provided Altiris Engineering Deployment / Support and Consultation.

Confidential

Altiris Engineer

• Flown to Dallas for 2 weeks as out-sourced consultant, all expenses paid.
• Provided Altiris Engineering Deployment / Support and Consultation.
• Deployed Symantec Altiris Deployment Server 6.9 and PXE / Imaging, HIIS Solution over a 6 site distributed Law office environments with image replication.
• SQL Custom Reports.

Confidential

Altiris Engineer / Active Directory Exchange Admin

• Provide Altiris Engineering Support and Consultation.
• Provide Active Directory, Exchange Server Admin and Server Admin Support.
• Assist with staff augmentation during migration to new support services contractor.
• ILO Configuration and maintenance of DL380, Integrity RX4640, PowerEdge 2950, DL380 DL360 G4, G3, G5, ML530.
• Patch Management, Software Distribution.
• Blade / 1-3U servers, ILO Access.

Confidential

Patchlink Administrator / Tivoli Endpoint Manager / BigFix Administrator

• Third Level Lumension Patchlink Patch Management Administrator for EPA.
• Third Level Tivoli Endpoint Manager/ BigFix Administrator for EPA Monitoring infrastructure, identifying and testing upgrades, patches for infrastructure. Power Management, Patch Management, Software Asset Management, Configuration Management
• SQL 2005 Report Writing.
• Windows Server 2003 Administration.
• Desktop Engineering Support for Windows XP.
• Scripting using VBScript, Batch.
• National Computer Center Raised Floor Datacenter Unescorted Access clearance.
• Exposure to: Bomgar, Flexera Software InstallShield, FDCC, USGCB, SCOM, Remedy problem management, Symantec Endpoint Protection, PointSec, F5, 1-3U and blade server / ILO.

Confidential

Altiris CMS / AMS Engineer

• Altiris Engineer for 33,000 Workstation Environment, Client Management Suite CMS 6.x.
• Software Packaging, Patch Management, SQL Report Writing, Server Maintenance and tuning, Custom Inventory, Software Metering, Symantec Antivirus reporting and Administration.
• Windows XP Image Creation / Deployment utilizing Scripted Installs and Deployment Server 6.8
• Utility scripting utilizing VBScript, PERL and WMI routines.
• InstallShield.
• Reporting and Analysis.
• Citrix, HP ThinClient.
• Active Directory administration.
• New product evaluation.
• Third level desktop support.
• HP OpenView Service Desk for problem management and change management.
• Symantec Antivirus Server - SAV Server Antivirus.
• Domestic Travel as needed.
• InstallShield and Wise repackage.
• Blade Server ILO.

Confidential

Systems Analyst Consultant

• Development of Enterprise Antivirus Solution.
• Scripting VBScript and WMI routines to interface with Desktop Computers, SQL Databases to determine root cause analysis of infection and proper means of remediation of virus or spyware. Wrote subroutines to clean infected systems close exposures.
• Produced detailed statistics showing infection patterns, heavy hitters, and infection trend.
• Three weeks after implementation reduced infection rate by more than 60 over period measured.
• Worked with and directly for Director level management.
• Utilized SMS/SCCM, SUS, SAV Server, Proventia BlackIce , Event Log, some PERL.
• Worked with the following servers and systems: Active Directory LDAP, DHCP, WINS, DNS, SAV Server.

Confidential

Desktop Analyst

• Promoted, researched and deployed WSUS Server Windows System Update Services .
• Provided systems and desktop support.
• Provided simple network support.
• Administered Active Directory and SAV Server antivirus.

Confidential

Systems and Desktop Analyst/Engineer

• Provided systems, directory, desktop, and networking support for a mid-sized business as second level support.
• Active Directory administration - Implemented group policies through Active Directory to provide security and configuration management. Migrated Domain Controllers to new servers.
• Participated in Active Directory domain consolidation project and Exchange mailbox conversion. Troubleshot failures, inventoried utilizing WMI and VBScripting computers running service accounts or currently in use, and implemented changes on remote systems to permit AD migration.
• Installed and upgraded network and desktop applications through manual, fully unattended, and remotely initiated means using WMI, VBScript, BATCH, and SMS.
• Installed, configured, and administered Windows 2000 Domain Controllers, DNS, DHCP, WINS, and RAS servers.
• Designed and implemented full desktop life-cycle including fully scripted image and unattended Operating System and application setups for Desktop, Server, and Laptops all the way through DOD 5220.22M hard-file sanitization
• Administered multiple GHOST PXE enabled servers on different VLANS, created Gold images for Server and Desktop systems. Also created Microsoft Virtual Server and VMWare images.
• Conducted daily backup utilizing VERITAS DataCenter NetBackup v.4.5
• Routine Systems monitoring of the enterprise utilizing Nagios and SMS SNMP event logging
• Dell and IBM Laptop, Desktop and Server hardware repair and maintenance
• Researched and deployed SUS and later upgraded to WSUS Servers.
• McAfee EPO 3.0 Administration and policy design and implementation for the domain.
• Some work with Dell NAS
• Compatibility testing of security updates, antivirus definitions, applications, and operating systems
• Installation, Administration, and troubleshooting of DHCP, DNS, WINS servers.
• Created SOX Sarbanes Oxley Documentation for my assigned areas
• Microsoft Exchange Mailbox Creation and administration / troubleshooting
• SMS 2003 Administration Security Patch, Image, Application deployment and reports
• Microsoft Office 2003 Administrative Custom Installs using Microsoft Installer Transforms
• Asset Management for all computers and devices
• Network VLAN Troubleshooting that utilized Cisco Catalyst 4006 and 2950 switches
• Utilization of WinPE Bart PE, WIM images
• Active Directory GPO
• Cisco IP Telephones / general troubleshooting and configuration

Confidential

Senior Information Systems Analyst

• Manager and Technical Project Leader for PC Desktop Support team of 14 technicians. 8 as direct reports to include evaluations, reprimands, and salary increases and participated in hire process. Provided second and third level support for Desktop and systems administration issues.
• Project Manager over major enterprise projects: Active Directory migration. Domain Consolidation, Rollout of new Operating Systems, Antivirus Administration and Outbreak management, File and Folder Redirection, Internet Explorer modification, Static IP to DHCP Conversion, Local Security Policy and general GPO modifications. Wrote detailed project plans, testing strategies, and received sign-offs from stakeholders.
• Enterprise size of 1800 PC Desktop and Laptop systems in a scientific environment, many interfaced with scientific equipment conducting research.
• Built Gold Desktop Images and fully automated unattended installations for Operating Systems and Applications
• Installed and configured PowerQuest DeployCenter PXE boot and imaging server
• Administrative Installs of Microsoft Office, Corel WordPerfect, AutoCad, McAfee, Windows XP and 2000, IEAK, and many other major COTS applications
• Compatibility testing of security updates, antivirus definitions, applications, and operating systems
• Trained new employees and provided training as necessary for major upcoming projects
• Remote scripting / automation to manipulate remote file-systems, registries, and WMI to conduct essential change and configuration management maintenance tasks. Remote scripting also provided asset and management application deployment.
• SMS 2.0 Administration and package creation. Utilized PDF, MSI, Transform MST , and SMS Installer and InstalShield to create packages.
• Security Penetration testing utilizing NESUS and SARA, HFNETCHECK.EXE, Patchlink and were responsible for the securing of holes found in the infrastructure. Scans for open shares, Security Hotfix compliance, local security policy. Worked with ISSO and Information Security Analyst as necessary.
• Technical lesion between all IT departments and customer for PC Projects.
• Researched, evaluated and compatibility tested newest hardware technologies. Issued purchase recommendations to customer for annual purchases that ranged in the 720,000.
• Led Quality Assurance Meetings.
• Regularly utilized scripting technologies: VBScript, Kix32, AutoIt, BATCH for routine and non-routine maintenance tasks.
• Wrote HTML installation Instructions used by team.
• Utilized PXE Server to provide unattended WinXP Setups as well as WinPE Remote Installation Services RIS .

Confidential

Deployment Engineer - Consultant

• Tested candidate Gold preload images and once certified deployed these to IBM Global Services and IBM Staff. Wrote REXX and WSH configuration routines to expedite the configuration of each system.

Confidential

Associate Support Representative Full Time Employee

• Root cause analyst and preload software testing as OEM.
• Technical liaison and analyst for 3 global geographic regions. Was 4th level support for these regions.
• Resolved complex hardware and software problems as 4th level support. As necessary forwarded problem to IBM Development Engineers for resolution.
• Team technical leader of 20 technicians.
• Wrote detailed problem resolution and problem determination documents for lower level technicians to follow.
• Promoted after 1 year from Call Taker to Technical Leader.
• Promoted after 2 year to Geographic Liaison.
• Received multiple awards and recognitions: IBM IDEAS Letter of Commendation from Director IBM Consumer Development.

SKILLS

WinPE 2.0, Windows 7, Windows XP Professional, Windows 2000, Server 2003, Windows Server 2005, Windows Server 2008, Windows Server 2012, Windows NT, Windows 95/98, Linux, 3270 Emulators Access Acronis TrueImage Active Directory Administrative Installs Adobe Acrobat Altiris CMS, AMS, DS Adobe Acrobat Reader BartPE Basic Exchange Server Administration BATCH BITS admin BigFix BlackIce CISCO VPN client Citrix and Citrix Infuse Compaq ProLiant DB2 Configuration Dell desktop DHCP DNS DOD 5220.22-M Drive Image EndNote E-Policy Orchestrate by McAfee Fax Sr FileMaker Pro Ghost Administration Ghost Enterprise 7 8 Ghost Gold Image creation of Servers and Desktops Group Policy hardware and software installation experience HP Digital Sender HP Open View Service Desk HEAT HYENA IBM Desktop Internet Explorer KIX32 LAN/WAN PowerEdge SystemX Lotus Notes McAfee Antivirus McAfee Antivirus Installation Designer Microsoft Office Microsoft Office Administrative Install Microsoft Outlook Microsoft Project Microsoft Visio Microsoft Virtual Server Microsoft Visio NAGIOS NESUS Netscape Mozilla, Partition Magic Pro PC Anywhere PC peripheral device experience PowerQuest DeployCenter 5.1 PowerQuest STS ControlCenter PXE RAID Remedy User Remote Desktop Retrospect Backup client SARA SARBOX SAV Server Symantec Antivirus Server Security Patch SHIVA Remote Access SMS SMS Installer SQL SUS Symantec/Norton AntiVirus Corporate Edition Centralized Administration SysPrep TCP/IP TimbukTu Trusted Enterprise Manager TEM Unattended Installs VBScript VERITAS Backup VMWare VPN WebEx Windows 2000 Advanced Server Windows 2000 Professional Windows 2000 Server Windows NT 4.0 Windows Pre-Installation Environment Operating System WinPE Windows XP Setup Manager WinInstall LE WinPE WINS WinZip WMI WordPerfect WordPerfect Administrative Install WSUS ESXi, Hyper-V