Summary

Self-motivated individual with over 13 years of IT experience in the DoD and IC community. Experience includes network management, Windows Unix administration, VMWare administration, network security and monitoring visualization and a total of over 7 years of management experience in IT work center. Also have 4 years experience in Air Force Communications Agency Test Lab, responsible for design and implementation process of testing over 50 different software applications. Currently I am the Lead Engineer and Team Lead for the Enterprise Management and Visualization functional area. In this role I have increased the number of monitored assets by over 35 , expanded to include a whole new enclave previously unmonitored, planned and coordinated the installation and integration of two new monitoring applications and the upgrade of previous tools. I have also increased the number of published Service Impact views by over 50 allowing customer and administrators insight into the current availability of over 50 Enterprise Services. The current suite of tools has reduced response times to potential issues and outages for all High Visibility Services and provided the Government customer with a more accurate picture of IT resources and better SLA management.

Experience

Confidential

Senior System Engineer

• Lead Engineer and Team Manager of 5 person team that manages BMC suite of applications to monitor servers, switch, routers, storage devices and vCenter servers, and custom scripts to capture events and build out Service Impact views to display current status of all agency services.
• Responsible for designing and implementing integrations between monitoring tools and event collector and external sources to ensure that we provide a single pane of glass view for the customer to see all events from all sites and all security enclaves.
• Implemented and maintain Remedy integration to allow for ticket generation directly from events received from monitoring tools.
• Developed and implemented system design to support monitoring and event management capabilities for a very large environment with several thousand servers and network devices across several domains and security levels.
• Help coordinate between system administrators and the service center that monitors events to develop Operational Support Agreements OSA's to determine proper handling and response to events.
• Responsible for maintaining entire BMC suite, including BPPM 8.6.02, Portal 2.9.10, BEM 7.4, Dashboards 7.6.03 and 7.7, TMART 4.1
• Develop and present current tools capabilities to customer, including users and senior leadership, to demonstrate current and future monitoring efforts and show benefits and potential impacts.
• Assist Government customer with metrics to show Service impacting events and downtime as well as MTTR also help with SLA management and planning.
• Managed to increase productivity and capabilities despite having team numbers reduced by over 33 from 6 to 4 right after taking over the team.
• Implemented new change management procedures to provide better oversight management of assets and environment.

Confidential

Lockheed Martin

• Manage and configure Windows and Unix systems in support of high visibility client
• Maintained VMWare infrastructure, including 22 hosts and over 200 virtual machines
• Maintain SAN and NetApp systems supporting all virtual machines and ESX hosts
• Provide guidance and recommendations to field technicians at other client locations supporting NGA mission.
• Manage tape library for backup and recovery media on all networks
• Document all routine/daily procedures to create continuity binder between day and night shifts
• Ensure all systems are configured and label in accordance with NGA policy

Confidential

Technology and Interoperability Facility Operations Technician

• Manage and configure network access for an Air Force test facility supporting over 150 users and 30 test beds.
• Help with creation of test criteria and objectives, including collecting and organizing deliverables.
• Coordinate with testing POC to ensure lab environment is designed to meet requirements to provide proper testing capabilities.
• Manage all network devices, including Cisco switches, routers and VPN appliances, Sidewinder Firewalls, Bluecoat Proxy servers and servers.
• Built VMWare infrastructure, including 22 hosts and over 200 virtual machines
• Maintain SAN and NetApp systems supporting all virtual machines and ESX hosts
• Built infrastructure for Airborne Networking test bed, including 3 separate networks, in support of 18 highest ranking civilian and military members
• Completed Air Force testing of Data at Rest encryption software, recommendation used by several government agencies
• Maintain all network diagrams and software library
• Built 8 Windows 2003 domains including all domain controllers and exchange servers in support of Air Force Active Directory migration testing.
• Manage all local and remote user accounts in Active Directory domain
• Configured GPO's on our management domain and assist test bed users with implementation in their environment
• Configured PKI capabilities on our management domain and Cisco ASA to provide CAC login option for remote users.
• Managed all telephone switch equipment in support of 4 different test beds supporting senior military members
• Certified in vulnerability scanning software, ensure all networks remain protected against threats
• Installed and configured McAfee Intrushield device IDS to log and monitor all network traffic.
• Installed Cisco ASA 5510 to allow remote connection to test beds from 5 different locations.
• Maintain internal Wiki to post How to guides allowing other members in office to complete tasks.
• Maintain all support contract information to ensure patch and upgrade availability.

Confidential

Assistant Non Commissioned Officer in Charge Network Services

• Managed all classified and unclassified servers for Incirlik Air Base including domain controllers, email servers, file servers, backups/restores
• Installed 21 new systems in support of MAJCOM upgrade effort
• Managed services to 6 remote facilities located throughout Turkey.
• Traveled to remote locations to manage contract support and ensure compliance
• Deployed to Camp Victory Iraq.
• Managed 11 person shop in charge of all classified and unclassified Data and Voice communications
• Setup and ran 3 weekly VTC's for General Casey Commanding officer of all U.S. forces in Iraq
• Maintained over 300 machines supporting 500 users responsible for reporting and coordinating all operations in Iraq
• Helped Base Comm. Reorganize entire AD structure. Over 10,000 user accounts and 15,000 mailboxes
• Created Preventative Maintenance Schedule, reduced equipment failure by 60

Confidential

Systems Administrator

• Managed Backup and Recovery Procedures and Offsite Storage of Tapes for 200 Windows and over 100 Unix Server maintain Air Force Personnel Databases.
• Oversaw over 1,000 weekly backups totaling over 2TB of information
• Upgraded enterprise backup software and reduced the amount of time required to complete backups by 20
• Completed 7-level upgrade training
• Helped develop Disaster Recovery Plan DRP and implemented bi-annual testing of procedures.
• Developed Preventative Maintenance procedures for all Windows servers, reduced unscheduled outages by 30
• Selected as member of Randolph AFB Honor Guard
• Managed 21 personnel in Level 2 support shop managing all servers for CENTCOM users stateside and overseas
• Deployed to CENTCOM HQ Central Command Headquarters for 4 months as Shift Supervisor of NCC Level 2 Technical Support
• Managed over 5,000 user accounts for CENTCOM domain
• Assigned/Completed over 500 trouble tickets
• Hand-picked by Superintendant to handle all trouble tickets for General Officers

Confidential

Help Desk Technician

• Managed Helpdesk for base network with 10,000 unclassified user accounts and 1,000 classified accounts
• Managed all network servers, including Domain Controllers, Exchange, RAS Remote Access Server
• Managed base training database CAMS including user accounts
• Member of the install team for the initial implementation of DMS Defense Messaging System at Barksdale A.F.B.

Computer Experience

Server 2008, Server 2003, Exchange 2003, Active Directory, Remedy Trouble Ticket System, BMC Performance Manager 2.9.10, BMC Dashboards 7.6 and 7.7, ProactiveNet 8.6.02 and Impact Manager 7.4 , BMC TMART 4.1 Symantec Anti Virus Server/Client, CommVault Backup solutions, Sidewinder Firewall, Blue Coat Proxy Server, PC and Server Repair, DNS, TCP/IP, CISCO Routers and Switches, Microsoft NT, 2000, 2003 Domains

Specialized Training

USAF Commercial Professional Training Courses: Airman Leadership School - Resource Management, Personnel Management, Professional Communications COMSEC Responsible Officer course, Computer Systems Operations, Advanced Network Administration and MS Exchange, Network System Administration, Computer Systems Operations Training, Cisco Certified Network Associate Boot Camp, Building Cisco Multilayer Switched networks, TCP/IP Networking, Microsoft Windows 2003 Exchange server, Microsoft Windows 2003 Configuring Active Directory Services, VMWare - Installing and Configuring ESX 3.5 and vSphere 5.0, BPPM 8.5 Administration and Configuration