SUMMARY:

• 11+ years of IT experience in Wintel, Hyper - V, VMWare ESXand vCloud environment Experience in Installation and configuration of VMware ESX & ESXi Server & vCloud Director 5.1.
• Experience in Installation and configuration of Hyper - V. Experience in Installation and configuration of Windows Server 2000, 2003, 2008 & 2012. Experience in Windows Infrastructure components Installation & configuration (IIS, FTP, DNS, DHCP, Domain Controller, AD, OUs, GPOs, Policy and Sites). Experience in WSUS, SMS, SCCM, Migration and upgrades.
• Experience in Citrix Administration & troubleshooting. Experience in Installation, configuration and troubleshooting of HP, IBM, DELL, HCL and Acer Servers. Experience in troubleshooting of Windows Operating systems (Server & Client). Experience in ITSM process. Experience with Norton & McAfee antivirus. Experience with Hardware RAID and disk provisioning. Familiar with of Storage technologies like NAS, SAN, NFS, ISCSI and fiber channel.

TECHNICAL SKILLS:

Technology and Tools: Windows and AD Admin 11 Year(s) 04 Month(s) Windows and Vmware Implementation7 Year(s) 8 Month(s) VMware Admin 7 Year(s) 8 Month(s) VMware vSphere - vCloud Director 3 Year(s) 6 Month(s) ITIL Incident Mgmt 5 Year(s) 7 Month(s) System Management 6 Year(s) 0 Month(s) Citrix Administration1 Year(s) 9 Month(s)

PROFESSIONAL EXPERIENCE:

Wintel Tower Lead / Project Lead

Confidential, CA

Project Environment:Windows Server Operating System 2008 & 2012, VMware ESX 4.x & 5.x, Clustering, Datacenter support

Responsibilities:

• Managing Installation, Configuration & Troubleshooting of Windows 2008 & 2012.
• Managing 107 location across US for Server Hardware and OS upgrade project
• Managing virtual infrastructure Hyper-V&VMware VSphere 4.1.0 & 5.1.0
• As per ITSM process maintaining SLA for Incidents & Change Management with Service Now.
• Managing ESX Clusters with HA & DRS (HA, DRS & Resource Pool, etc.)
• Physical to Virtual Migration of legacy Servers & Hardware.
• Managing maintenance activity for Servers (Hardware & Software).
• Managing Change activity for commissioning & decommissioning of servers.
• Patch Management on ESX servers using update manager
• Troubleshooting of Hardware issue with HP, IBM & DELL Servers.
• Troubleshooting Server’s Hardware of Datacenter.
• Citrix Administration & Troubleshooting.
• Working with Vendor to solve Hardware related issue.
• Looking after process improvement initiatives through redefining process, process migration & efficiency management.
• Creating & redefining the process & documenting those for future .
• Responsible for resolving customer complaints on performance bottlenecks.
• Providing value added customer services by attending customer queries and issues.
• Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperationbetween team members.
• Creating and sustaining an environment that fosters development opportunities and motivating the employees for enhancing the existing performance levels by Knowledge Sharing, understanding and solving technical & personal problems etc.

Confidential

Technical Lead

Project Environment:Windows Server Operating System 2008 & 2012, VMware ESX 4.x & 5.x, Clustering, Datacenter support

Responsibilities:

• As per ITSM process maintaining SLA for Incidents & Change Management.
• Managing ESX Clusters with HA & DRS (HA, DRS & Resource Pool, etc.)
• Managing Installation, Configuration & Troubleshooting of Windows 2008 & 2012.
• Managing maintenance activity for Servers (Hardware & Software).
• Managing Changeactivity for commissioning & decommissioning of servers.
• Managingvirtual infrastructure Hyper-V &VMware VSphere & vCloud Director 5.1 environment.
• Patch Management on ESX servers using update manager
• Troubleshooting of Hardware issue with HP, IBM & DELL Servers.
• Troubleshooting Server’s Hardware of Datacenter.
• Working with Vendor to solve Hardware related issue.
• Looking after process improvement initiatives through redefining process, process migration & efficiency management.
• Creating & redefining the process & documenting those for future .
• Responsible for resolving customer complaints on performance bottlenecks.
• Providing value added customer services by attending customer queries and issues.
• Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperationbetween team members.
• Creating and sustaining an environment that fosters development opportunities and motivating the employees forenhancing the existing performance levels by Knowledge Sharing, understanding and solving technical & personalproblems etc.

Confidential

Technical Lead

Project Environment:Windows Server Operating Systems like: Windows NT/ 2000/2003/2008 & Client Operatingsystems like Windows XP/7, VMware ESX 4.x &5.x, Microsoft Clustering, Active Directory, GroupPolicy, IIS, McAfee EPO, Citrix Administration, Server Hardware like HPProLiant Series,DELL, IBM x Series..

Responsibilities:

• Managed remotely around 3000 Servers (Physical& Virtual).
• Troubleshooting Server Hardware for HP & IBM Servers.
• Microsoft Windows Server 2003 &2008 Administration.
• Configuring ESX Clusters with HA & DRS (HA, DRS & Resource Pool,etc)
• Patch Management on ESX serversusing update manager
• Provided L3 supports to the branch on Wintel & Virtualization platform for Global end user computing.
• Provided L3 supports for maintenance activity for Servers & Workstation.
• Installation, configuration & patching of Server & Workstation maintenanceactivity.
• Microsoft Server Operating Systems Installation, Configuration & Troubleshooting of 2003,2008 & 2012.
• Microsoft Client Operating System Installation, Configuration & Troubleshooting of Windows XP & 7.
• Installation, Configuration & Troubleshooting (IIS, FTP, DNS,DHCP,DC,ADC, OUs, GPOs, Policy and Sites).
• Managing & maintenance WSUS, SMS, SCCM components.
• Patching of Windows Servers & Client Operating systems.
• Installation, Configuration & troubleshooting of virtual infrastructure Hyper-V &VMware VSphere &vCloudDirector 5.1 environment.
• Managing & maintaining of McAfee Antivirus EPO.
• As per ITIL process maintaining SLA for Incidents & Change Management.
• Troubleshooting of Hardware issue with HP, IBM & DELL Servers & Desktop.
• Troubleshooting &maintaining of Printers like Lexmark, HP, Canon& Xerox MFD.
• Troubleshooting Active Directory related issues.
• Worked with Vendor to solve Hardware related issue.
• Responsible to provide support on Criticality (1 to 5) Incident on Wintel platform.
• Responsible for managing incidentinHP Open View& Service Manager 9.3
• Responsible to raise Change in Infoman (Mainframe) for server re-build & maintenance activity.
• Toensure the 99% uptime and smooth functioning of all the IT systems on branch platform.
• Quick turnaround time in rolling outmaintenance activity on branch platformby setting up standardizedprocedures & processes.
• Looking afterprocess improvement initiatives through redefining process, process migration & efficiencymanagement.
• Creating & redefining the process & documenting thosefor future .
• Managing customer service operationsfor rendering andachieving quality services.
• Responsible for resolving customer complaints on performance bottlenecks.
• Providingvalueadded customer services by attending customer queries and issues.
• Identifyingandimplementing strategies for building team effectiveness by promoting a spirit of cooperationbetween team members.
• Â Creating and sustaining an environment thatfosters development opportunities and motivating the employees for enhancing the existing performance levels by Knowledge Sharing, understanding and solving technical & personalproblems etc.

Confidential

Administrator - L3

Project Environment:Windows Server 2003 & 2008, Microsoftclustering, Active Directory, Group Policy, FilePermissioning, User provisioning, Auditing, Exchange 2003, VMware 4.x

Responsibilities:

• Managing & Maintaining around 300+ Servers (Physical & Virtual).
• Knowledge of various ITIL Process (Change management, Incident Management & Problem Management).
• Responsible to provide supports on incident in Peregrine, BMC Remedy & CA Service center etc.
• Managed and implemented Group Policy’s & Active Directory including installation of Additional Domain
• Controllers and creation/ delegation of Organization units.
• Managed rights & permissions for user accounts, maintaininguser’s profiles, implementing Group Policy’s.
• Managed Clusters of File Server etc.
• Provided reports as required by client’s weekly/monthly.
• Responsible to manage users (creation/modification/deletion) in AS 400.
• Responsible to provide SAS 70 (dumpsec) reports for servers, Script logic reports.
• Looked after process improvement initiatives through redefining process, process migration & efficiencymanagement.
• Created & implemented workflows to facilitate structured support in IT operations.
• Managedcustomer service operations for rendering and achieving quality services.
• Responsible for resolving customer complaints on performance bottlenecks.
• Provided value added customer services by attending customer queries and issues.
• Identified and implemented strategies for building team effectiveness by promoting a spirit of cooperationbetween team members.
• Motivatedtheemployees for enhancing the existing performance levels by Knowledge Sharing, understandingand solving technical & team issue etc.

Confidential

ADMINISTRATOR - L2

Project Environment:Windows Server 2003 & 2008, Microsoftclustering, Active Directory, Group Policy, RIS,WDS, WSUS, SCCM, VMware 4.x, DNS, DHCP,IIS, Antivirus, DFS etc.

Responsibilities:

• Worked as Project Co-Ordinator& Team Member for government project like Directorate of Census, Haryana PoliceAcademy, IndianArmy, etc.
• Deployments of WSUS, RIS/WDS Server to deployment of Centralize OS & Security patch deployment for many
• Project and sites.
• Deployments of Centralize Antivirus Server for antivirus update & client installation for many sites in project.
• Deployment of Domain Controller & Additional Domain Controller installation, GPO & OU creation & delegation.
• Managed rights & permissions for user accounts, maintained user’s profiles, implemented Group Policy’s etc.
• Trained the clients to manage their IT Infrastructure.

Confidential

ADMINISTRATOR - L2

Project Environment:Windows 2003, Active Directory, WSUS, SMS, SCCM,Web Services, DHCP, DNS, Image Deploymentetc.

Responsibilities:

• Commissioning & Decommissioning of Servers.
• Antivirus, WSUS, SMS, SCCM, IIS, DHCP, DNS, Proxy Server, Virtual Box Management & deployment.
• Operating system deployment using RIS/WDS & Acronis Image Server.
• User provisioning etc.
• Commissioning & Decommissioning of Servers.
• Antivirus, WSUS, SMS, SCCM, IIS, DHCP, DNS, Proxy Server, Virtual Box Management & deployment.
• Operating system deployment using RIS/WDS & Acronis Image Server.
• User provisioning etc.
• Co- ordinate for setup and Configuration of systems in Domain Environment.
• Deployment of Centralize Antivirus Server for Update & Installation of Antivirus on Client M/c.
• Deployment of Centralize Windows Update Server (WSUS) to update of client machines.
• Deployment of Centralize System Centre Configuration Manager.
• Deployment of Centralize System Centre Operation Manager.
• Deployment of Virtual Box on VM Ware to reduce server hardware cost.
• Provided IT supports for maintenance activity for Servers & Workstation.
• Administrating with scheduled jobs.
• Documentation of all Activities.
• Inspection of all Servers, Storage Systems.
• Configuration and installation of Windows 2003 server enterprise edition.
• Managed Domain Controllers, Managing Group Policy, DNS Server and DHCP Server.
• Implemented of Active Directory including installation of Additional Domain Controllers and creation/ delegationof Organization units.
• Introduce many processes and procedures to improve the work within the department.
• Performed Administrative task like managing user accounts, maintaining user’s profiles, implementing GroupPolicy’s, assigning rights and permissions etc.

Confidential

ADMINISTRATOR - L2

Project Environment: Wintel, Active Directory, Server & Desktop deployment.

Responsibilities:

• Government project across state.
• Server & Desktop Deployment.
• Network Design & Implementation.
• Managed & Implementation of Active Directory.
• Administration & Implementation of Web server etc.
• Server Administration, maintenance and backup & recovery.
• Different level of system support to end Users.
• Installation and configuration of Server like IBM/HP/Acer/HCL.
• Installation and configuration of Network Printer.
• Optimal & Effective use of resources available.
• In charge Hardware evaluation, Networking Procurement and software maintenance.