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Technical Support Engineer Resume

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SUMMARY:

  • A highly skilled, multi - degreed professional with excellent knowledge of TDM, SONET, DWDM and Ethernet technology, plus network management standards and tools (EMS/NMS form different of vendors). Successfully conducted many research studies related to optical transport system. Exceptional referee journal papers, manuals, methods of procedure, and test cases writing skill. Personally committed to keeping abreast of the latest technology to have a positive impact on the success of a company. Key Strengths:
  • Engineering Telecommunications Systems Integration Network Design / Management Troubleshooting Testing
  • VPI Transmission Maker / Optical Simulation CCNP Element Management System Problem Solving Customer Service Self-Starter Strategic Planning Communication Analytical Skills Presentation Skills

TECHNICAL SKILLS:

Languages: C/C++, x86 assembly, Matlab, Java, labview, androidSimulation Platform/Tools: VPI s TrandsmissionMaker/ComponentMaker (WDM, Cable Access, Optical Amplifiers, Active Photonics), Ciena CoreDirector Planning tool, Nortel OME planning tool, Siemens TransNet Planning tool

Test & Measuring Equipment: Spectrum Analyzer, CRO, DMM, Waveform Monitor, Power Meter, Picture Quality Analyzer, Signal Generator, Audio-Video Generator, Traffic Generators, BERT, OTDR, PMD Analyzer, Diamond Zeus Fusion Splicer

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Engineer

Responsibilities:

  • Focal technical contact for the advance security service customers.
  • Work with various technical teams within Juniper regarding new products and feature improvements for reliability, availability and serviceability
  • Work with primary TAC team, ATAC and engineering to resolve the customer issue.
  • Develop and maintain skills in security products and technologies.

Confidential

Sr. System Support Engineer

Responsibilities:

  • Customer network troubleshooting (live or new Install) with follow through of lab replication using Aviat hardware, software, OEM equipments and various test and measuring instruments.
  • Provide on-site support at customers' locations to assist with trouble resolution when necessary
  • Work with Tier 2, DVT, R&D and Network Engineering to resolve customer technical issues on various systems such as, Aviat and OEM equipment in different network environments.
  • Assist PLM with qualification of strategic OEM equipment, and Pre-Sales for tactical OEM.
  • Resolve complex customer issues with Aviat microwave systems and various OEM equipment: routers, switches, SONET/SDH multiplexers, Timing equipments, etc.
  • Perform interoperability testing between Aviat equipment and OEM equipment
  • Create the interoperability test plan and test cases for Aviat equipments and third party vendor equipments.
  • Assist customers with VLANs, OSPF, Link Aggregation, DPP, RSTP, OAM, ERPS, SyncE, Strong Security, RADIUS, Protection, RWPR etc. configurations and issues.
  • Test field issue fixes made by engineering.
  • Perform OEM qualification testing
  • Perform software NPI testing
  • Prepare technical documentation and reports for both internal and external customers.

Confidential

Network Engineer

Responsibilities:

  • Configuring and troubleshooting of IPTV headend involving Simulsat satellite dish, Motorola and Cisco/SA MPEG2/MPEG4 digital satellite receivers, Tandberg Skystream Mediaplex and Iplex IP Video encoders/MPEG2 to MPEG4 transcoders, Ineoquest Multicast IP stream monitoring system and Minerva Middleware
  • Experience in configuration and maintainance of Cisco routers (BGP,EIGRP,OSPF, ACLs), switches, PIX firewalls.
  • Design, administer multiple VLAN IP networks
  • Configured BGP session with the ISP
  • Configure and administer IP network consisting of Cisco switches and routers like 2651, 2950, 3560, and 6509.
  • Performed regular network assessment and documentation (including technical, operational and economical)
  • Configured Nomadix AG5500 access gateway for wireless Internet Services.
  • Install and configured Ubiquity radios and wireless controllers for WISP network.
  • Configuration, troubleshooting and administration of Calix FTTH F5 systems.
  • Maintain GPON architecture for FTTH outside plant.
  • Calix 500 and 700 series ONT install/configure/troubleshoot
  • Document, Troubleshoot and repair OSP Infrastructure including OTDR/light meter testing, Fiber splicing and OSP Cable management.
  • Metaswitch 3510 class 5 Softswitch: Daily provisioning, network configuration and maintenance.
  • Maintaining Fedora DHCP server and Asterisk Voicemail Server on Conary Linux Server
  • Provided technical support to all network users including, Windows XP/Vista, and Linux Ubuntu clients.

Confidential

Specialist Engineer

Responsibilities:

  • Created and maintained standards for Passive Optical Devices in the network.
  • Tested the In-Band PMD measurement prototype on Siemens ULH system.
  • Worked on developing business case for Automated Fiber Optics Cross-connect system.
  • Guided 2 interns to finish research on coming 40G and 100G technologies that resulted in 2 Referee Journal publication.
  • Element Management System
  • Managed Common Element Management System (CEMS) development. Primary focus was on the building and testing of CEMS adapters and acceptance of CEMS releases and deploying those releases in production.
  • Verified and tested the functionalities like inventory, data mining, security, backup and restore, software delivery, topology discovery, performance monitoring, fault management, etc.
  • Participated in planning meetings and interfaces with vendors, project management, and lab engineers to finish the lab acceptance procedures of new products and software releases.
  • Support vendor lab testing and track the issues found in the testing
  • Developed Method of Procedures in the area of product installation and upgrades
  • System acceptance and delivering it to the customer
  • Validated test plans for completeness and accuracy. Provided lab support during the execution of the test plan.

Confidential

Graduate Research Assistant

Responsibilities:

  • Researched in conjunction with ultra-high bit-rate, long-haul soliton signal transmission through parameter optimization and judicious dispersion mapping.
  • Served as Teaching Assistant in graduate and undergraduate courses
  • Assisted students (seniors, masters, doctoral) in learning VPITransmissionMaker simulation software and matlab coding.

Confidential

System Engineer

Responsibilities:

  • Designed test methods and tested equipment according to their specifications. (IRD, Modulators, High Power Amplifiers, Antennas, LNA/LNB, RF Switchers, Up-converters, etc.).
  • Guided software engineers to develop NMS (Network Management System) for control and monitoring of all third party equipment of DTH.
  • Led the team of technicians to build the cable assembly.
  • Worked on compression equipment and Ku-band RF equipment and Klystron high power amplifiers and antennas.

Confidential

Visiting Lecturer

Responsibilities:

  • Conducted the lectures and the laboratory experiments of microprocessors, C++, Visual Basic, Computer Peripherals and Data Structure Management.
  • Involved in conducting internal practical examinations and paper assessment.

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