SUMMARY:

• A determined IT professional with over 8 years’ experience in maintaining, configuring and managing a networked enterprise environment. A self - started and accomplished IT leader who has demonstrated growth and exceptional knowledge of network engineering skill sets.
• Nine years’ experience in computer hardware/software and network infrastructures
• Experienced with Remedy to Resolve IT ticket system and create change request
• Savvy in troubleshooting Complex networks and Multilink networks
• Expert in configuring and troubleshooting SSL VPN & IPSEC VPN RA, Site to Site VPN, ASA Firewalls
• Knowledgeable in configuration of STP standards, HSRP, Port-Security, UDLD Cisco switching features/HP switches Procurve & Comware/routing protocols
• Knowledgeable in configuration of wireless infrastructures/ multicast over wireless
• Understanding of devices running IOS and CatOS
• Network design architecture experience
• Worked with Cisco IronPort Webs Security, M660,S660, S670, V300
• ITIL Framework knowledge

TECHNICAL SKILLS:

Hardware: WS-C6500-E, WS-C4500, WS-4506-E,WS-C4006, WS-C3524, WS-C3550, WS-C3548, WS-C3560, WS-C3750G, WS-C3560X-48, WS-4507R-E, WS-2950, Cisco ASR 1002, HP-8212, HP-2910, HP-5412, F5 LTM, FortiGate Firewalls, 4500-X, 3850AIR-LAP1142, AIR-AP1231, AIR-LAP1131, AIR-CAP3502, AIR-CAP3600, WLC 4400, WISM-2, WISM-1

Software/Monitoring Platforms: Orion SolarWinds, WCS, Wireshark, TFTP/FTP Servers, third party monitoring software, Alterpoint, CISCO ACS, CISCO LMS, CISCO Prime NCS, ISE

PROFESSIONAL EXPERIENCE:

Network Architect

Confidential

Responsibilities:

• Provide high level support for all DallasISD sites/Departments
• Maintain and trouble shoot DallasISD wireless management platform Cisco Prime Infrastructure
• Evaluate the current wireless network deployment/ wired Infrastructure for any new feature changes that could be used for optimization or avoid issues in the network
• Analyze traffic growth/patterns in order to provide possible changes to deal with network growth along with forecasting future possible network directions to the Director/Executive Director/CTO
• Designed and planned options with DallasISD vendor and Director/Executive Director/CTO from moving from a centralized wireless deployment to a future deployment of wireless converged access at all 230 sites
• Evaluate vendor products for POC
• Work with DallasISD vendors and other department on current and future network design plans
• Provide High level support to Principle/Senior/Junior level network engineers for problem resolution
• Work on High priority network outages along with executing high level network changes
• Create network Visio documentation and keep up to date with any new changes
• Create and Provide /troubleshooting tip for DallasISD help desk and desktop support team for network related issues
• Deploy new application behind F5 load balancers based on the Departments and application needs
• Provide technical documentation and on new and current network deployments to Principle/Senior/Junior level network engineers
• Work on adhoc task given by Director/Executive Director/CTO

Principal wan engineer

Confidential

Responsibilities:

• Provide 24/7 network support
• Provide support for all DallasISD sites
• Lead Engineer in planning ip address scheme/ design for DISD’s wireless infrastructure project
• Assisted and worked with Senior and Junior Engineers in upgrading DallasISD backbone network to a 10Gig dark fiber network to all locations
• Attend weekly department meetings with vendors to plan and assist with technical projects
• Provide product review and recommendations to manager and director
• Maintain/Configure/Monitor: ACS servers to support VPN Users, TACACS User, 802.1X, MSCHAP V2, PEAP authentication, Cisco LMS server configurations and updated inventory list, web content filters that include rule based policies and filter content changes, Cisco ASA firewalls for VPN access, Firewall rules, Nat rules and Cisco ACS load balancer, F5 LTM, FortiGate Firewalls
• Maintain/Configure/Monitor /Plan/Troubleshoot wireless network for 287 sites for a combined of 18k wireless access points, up to 60K + wireless users at any giving time during business hours, and 26 WISM-2
• Work with Senior and Junior level Engineers on daily issues
• Provide reports based on internet usage, web traffic, and link utilization
• Manage IOS upgrades for all switches/routes/wism 1 & 2/firewall/Load balancer devices with CISCO LMS, Cisco Prime NCS, and manual upgrades
• Work with other departments for network infrastructure needs for application and server needs
• Work with Vendor and assist with transition from EIGRP to a OSPF network
• Maintain and supports DallasISD HP and Cisco’s infrastructure
• Work with our ISP and other Departments to pin point malware outbreaks and mitigate DDOS attacks
• Maintain and test current web filter policy along with proactively checking new features and obstacles to stay CIPA compliance
• Proactively monitor infrastructure and pin point possible trouble issues/ present issues to Director/Executive Director/CTO along with options for resolutions
• Maintain and track infrastructure equipment smartnet contracts/support contracts and warranty
• Provide proposed equipment with features and Cost of ownership to Director/Executive Director/CTO
• Deployed and designed a virtual deployment lab that images DallasISD two Data Centers and contains HP/CISCO/ACS servers/F5 LTM/Virtual wireless controllers/ Virtual web filters /Cisco ASA/SSL VPN/IPSEC VPN for Senior and Junior engineer’s configuration and production /review

Network engineer (level 3)

Confidential

Responsibilities:

• Work on TFTP Recon project: Ensure that Global Cisco devices are backed up to regional TFTP servers
• Troubleshoot global Cisco devices that are not backed up over a 30 day period
• Work on Load Balance backup project: Ensure that failing global Load Balancers are backed up manually.
• Work on Load Balancer WIP disable project: Ensure that WIP owners are notified of the WIP enable date consult with the customer if WIP needs to stay disabled
• Work on Load Balance projects: Review and write RFC for LB to meet CITI Global Network standards
• Work on Cisco Policy Checker: Ensure that CITI Cisco global devices meet CITI Global Network standards
• Write RFC’s for Global Devices to meet CITI (Cisco Network standards)
• Assist in reviewing and writing RFC for Cisco Nexus failure policy’s
• Assist in writing CITI Cisco regional templates and VT (Tickets) to track ongoing issues
• Ensure that global devices are properly locked down with CITI lock down template
• Assist in reviewing all weekly changes that do not meet CITI Network standards and are remediated
• Track and remediate Load Balancer VIP capacity issues
• Write and coordinate RFC execution for all LATAM VPN key changes
• Liaison between Confidential PM and (Citi) LATAM Branches and customers
• Attend all conference calls regarding LATAM and Confidential PM
• Provide 24/7 support for RFC ownership

Wan engineer

Confidential

Responsibilities:

• Monitor and handle daily network function for over 260 + schools and admin sites
• Report network outage or problem to the Technical Assistance Center to assistance with customer support
• Monitor and troubleshoot 10 T1 sites
• Troubleshoot network outage, network issues regarding network connectivity based on calls, ticket system, and proactive Maintenance
• Upgrade equipment and deploy new equipment as needed to schools, admin site, and Data Center
• Troubleshoot light weight AP and Autonomous AP using CLI and WCS
• Upgrade equipment IOS as needed
• Assist the LAN Department with troubleshooting server connectivity, errors, and speed issues
• Work with vendors to make sure configuration for new sites meet District standards
• Work with vendors on deploying and configuring equipment for new sites
• Work with Bond Dept to make sure new sites have the correct power requirement for new MDF and IDF’s
• Work with ISP regarding speed issues and errors after hand off
• Monitor Internet usage, block websites, allow website access based on company policy using Cisco IronPort
• Deploy equipment, configure equipment, and create network Visio documentation for new sites or upgraded sites
• Replace and configure replacement equipment
• Enter change controls for upcoming projects and upgrades
• Configure SPAN ports to capture traffic with Wireshark for troubleshooting purposes
• Analyze captured traffic
• Upgrade Data Center backbone from 1Gig to 10Gig, and all network task required for Data Center function
• Create custom static routes based on high priority application needs
• Assist the Desktop Support Department with school connectivity issues, locating rouge AP, rouge dhcp routers, and desktops that been setup with internet sharing /DHCP Server
• Troubleshooting issues remotely and going out to sites as needed
• Backup Network Equipment configurations, create configuration templates

Data technician iv

Confidential

Responsibilities:

• Provide technical phone support for DISD staff
• Assisted with department special projects, New School openings, Moving Equipment
• Provide level one printer support regarding connectivity and printing issues
• Troubleshoot connectivity and hardware issues on districts desktop computers/laptops
• Create and maintain Sire Accounts
• Troubleshooting software issues regarding Oracle, GroupWise, Novell, Stusys, Sire
• Troubleshoot WAN tickets determine if issue is a network device or a computer issue

Computer technician

Confidential

Responsibilities:

• Testing, troubleshooting, and repairing donated computers and printers.
• Keeping up to date with new images, software and hardware requirements for computers in the CFC and CAST programs.
• Redeploying off lease SMP systems through the CFC program.
• Working with student interns in the summer to meet CAST CPU requirements.
• Teaching student interns basic troubleshooting, basic hardware functions and components, and hardware replacement.
• Provide technical support to parents with donated CAST systems.