SUMMARY:

• Proven leader, project manager, strong security background, strategic - minded, solution-driven, and team empowering team player.
• Over 13 years of demonstrated success in I.T., driving business process improvements and I.T. transformations for business success. Strong experience with enterprise, publically traded companies, and most I.T. business type regulations.
• Demonstrated expertise in all core business functions from strategic planning and concept development through system architecture, engineering, domain administration, and of Domain Admins, Tier 2, Tier 3 technicians, and analysts
• My strength is multifaceted due to my vast technical background, strong team spirit, and dedication to success of the business.

TECHNICAL SKILLS:

Microsoft Servers: ( 12, 10, 08, 03, 2000, NT); Exchange ( 03, 07, 10); SQL ( 05, 08); SharePoint WSS & MOSS; Terminal Services; Remote Desktop Services; Windows Server Clustering; ADUC (FISMO, DNS, Catalogs, etc.); CyberArk Engineer; Etc.Linux: Red Had Enterprise Linux (6.6, 7); Fedora; Ubuntu

Server Hardware: Dell Stand-a-lone, and blade; HP Stand-a-lone, and Blade Chassis, Cisco UCS (FlexPod), and bare-metal; etc.

Storage: NETAPP (NFS, SAN); Dell (SAN); HP (SAN, NFS) Hitachi (SAN), EMC (SAN); Etc.

Virtual: Citrix XenApp (5.0, 6.0, 6.5); VMware (3.X, 4.X, 5.X, 6.0, VRA Automation, VRO, Chef, VROPS); OpenStack; HyperV, Private Cloud (FlexPod, VBlock), Public Cloud (AWS - Working on AWS, GoDaddy), Muliti-Geosites, DR, FaultTolerance, SRM, Multi-Site Multi-domain Multi-Forest)

Networking: Cisco, Dell, HP, Extreme, F5, Palo Alto; Etc.

VOIP: Cisco, Avaya, Shoretel

Disaster Recovery: Veritas NetBackup (Tape Library, Disc Library, Archive sites) ; Etc.

Compliance: CIP, SOX, PII, HIPAA, PCI; Etc.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Systems Engineer

Responsibilities:

• Data Center migration engineering.
• SRM engineering, deploying, and administration.
• Technical project manage application migration projects.
• Write technical documents.
• Load Balancers
• DNS
• Statistics
• Migrations.

Confidential

Virtualization Infrastructure Engineer

Responsibilities:

• Data Center migration engineering.
• SRM engineering, deploying, and administration.
• Technical project manage application migration projects.
• Write technical documents.

Confidential

Infrastructure Engineer, Sr.

Responsibilities:

• Migrate VMware vSphere Infrastructure to 6.0.
• Upgrade all HP Blade Chassis to current firmware, and retire old chassis.
• Cisco UCCE data center migration - Technical Lead Infrastructure Engineer for project.

Confidential

Cloud Automation Engineer

Responsibilities:

• Quickly excelled in areas assigned, rose above expectations, and streamlined tasks for better time management.
• Engineered fully automated server infrastructure for multi-domain, multi-site projects utilizing HA, FT practices.
• Managed small to large infrastructure projects.
• Provided high level customer service for small to large projects, while implementing engineering best practices.
• Built strong working relationships with other project supporting teams to streamline project tasks, and eliminate project bottlenecks.
• Strong in and out of the box strategic engineer, which enabled me to keep projects on-track, or take projects that here handed to me stalled and get them back on track and on schedule.
• Showed strong leadership from the middle of the team, and always willing to pitch in to complete a project.

Confidential, Tempe, AZ

Sr. Team Lead Systems Administrator III

Responsibilities:

• Team lead administrators on all system infrastructure and lead in all system migrations for company-wide merger of three companies into one system infrastructure.
• Provided technical support and problem resolution on complex issues in all of the following areas: Systems (Windows systems, VMware data center 5.5, VDI, Shoretel VOIP, and Storage.).
• Shortel VOIP administrator and Engineering call flows, Contact Center, and call record archiving.
• Managed small to medium-sized projects and portions of large projects. Including migrations for merger of three companies after acquisition
• Identified and recommended opportunities to improve and enhance communication services for internal and external end users to upper level management.
• Performed traffic analysis and capacity analysis of network systems.
• Participated as a department resource for all system related projects.
• Provided high level customer service to internal users
• Provided technical direction and to junior Technical Services personnel.

Confidential, Arizona, AZ

Sr. Infrastructure Engineer/Sr. Network Engineer

Responsibilities:

• Architected, engineered, and administrated network infrastructures that include, switches, routers, firewalls, manage MPLS, and redundant data trunks between site and data center, and administrated network filters (SPAM content, and IPS), administrated network security logs, and PBX Avaya phone system. Plan and implement disaster recovery procedures, and policies. Administrated disaster recovery systems.
• Provided technical support and problem resolution on complex issues in all of the following areas: networking (Dell Switches to Extreme), systems (Windows, Linux, and VMware 5.1), architecture and desktop environment (Windows).
• PBX Avaya digital administration.
• Managed small to medium-sized projects and portions of large projects and assist in resolving issues and planning for new applications and services.
• Identified and recommended opportunities to improve and enhance communication services for internal and external end users to upper level management. (Recommended Upgrades for VOIP, and data strategies for traveling users, remote users, direct report recommendations to executives)
• Developed the overall network strategies, designed, upgraded, deployments, retirements and troubleshooting of components that make enterprise network infrastructures. (Utilized software for tasks such as: KACE1000, 2000, 3000)
• Created and developed guidelines and procedures for Security, WANs, LANs, WLANs, network services, and security services. (Managed MPLS, User Remote Access, IPS security, Port security and access, LAN security and protocol procedures.)
• Responsible for network communication equipment such as Firewalls (Cisco ASA 5510), Routers (Cisco).
• Performed traffic analysis and capacity analysis of network systems. (Wireshark, Throughput scanning, firewall, and switch logs.)
• Participated as a department resource for all network related projects.
• Provided high level customer service to internal users
• Provided technical direction and to upper management, and junior Technical Services personnel.

Confidential, Sun City, AZ

Infrastructure Engineer/Network Engineer/Architect - Team Lead

Responsibilities:

• Architected, engineered, and administrated network infrastructures that includes, switches, routers, firewalls, remote sites via WAN VPN, DS1 PPP, MPLS, and all network filters, and network security logs, including VOIP systems. Plan, design, and implement server hardware, operating systems, and databases. Plan and implement disaster recovery procedures, and policies. Administrate disaster recovery systems.
• I designed, engineered, deployed, and administrated VMware DCV 5.1 environment. P2V, V2V all standalone, and HyperV servers. I created a HA, highly redundant VMware HP blade virtual environment.
• Provided technical support and problem resolution on complex issues in all of the following areas: networking (Cisco, HP, Adtran), systems(Windows), storage(SAN,NAS,DAS), architecture and desktop environment(Windows, and Wyse thin OS and Windows CE).
• Avaya VOIP design, engineering, and administration. From cradle to grave.
• Managed small to medium-sized projects and portions of large projects and assist in resolving issues and planning for new applications and services. (Small to Medium Projects: DC upgrades, Exchange upgrades, blade system development; Large Projects: Consolidated 6 databases into one using MS Dynamics GP and custom clients)
• Identified and recommended opportunities to improve and enhance communication services for internal and external end users to upper level management. (Recommended Upgrades for VOIP, and data strategies for traveling users, remote users, direct report recommendations to Sr. Management.)
• Developed the overall network strategies, designed, upgraded, deployments, retirements and troubleshooting of components that make enterprise network infrastructures. (Utilized software for tasks such as: Sage Fixed Asset Management)
• Have designed for future state of enterprise networks including integration with multiple platforms. (Filters, Firewalls, Routers on multiple platforms such as Cisco to Adtran.)
• Created and developed guidelines and procedures for Security, WANs, LANs, WLANs, network services, and security services.(Managed VPN Site to Site, User Remote Access, IPS security, Port security and access, LAN security procedures, Wireless PCI compliance and managed public wireless networks, on multiple platforms including but not limited to Cisco, Adtran)
• Responsible for network communication equipment such as Firewalls (Cisco ASA, Adtran), Routers (Cisco, Adtran), Switches (Cisco).
• Acted as a liaison between internal users/staff and Telco and Network carriers related to design activities, for VOIP, MPLS, PPP Frame Relay, ISP.
• Engaged in the engineering, implementation, and support of key infrastructure platforms used in the operations of small/medium branch locations call centers, DAS, NAS Storage. (Collections call centers, Point of Sales, Centralized Virtual Desktops, RDS Farms, Server SANS for file server, Database Storage over SAS, Ethernet, etc…)
• Performed traffic analysis and capacity analysis of network systems. (Wireshark, Throughput scanning, firewall, and switch logs.)
• Responsible for complex engineering and analytical tasks and activities. Recommend and document changes to system configurations through change management process.
• Participated as a department resource for all network related projects.
• Responsible for architecting new integrations and deployments in order to standardize network technologies.
• Created documentation of network systems, Visio Drawings, job aids, project plans, implementation plans, and handoff documentation for helpdesk team.
• Provided high level customer service to internal users
• Provided highest level of support regarding Network technologies.
• Provided technical direction and to more junior Technical Services personnel.

Confidential, Phoenix, AZ

Information Technology Manager

Responsibilities:

• Managed LAN/WAN environments and remote sites using Cisco switches, and routers. Designed and implemented disaster. The domain is Windows Server 2003, 2000, and Novell Netware. I managed all domain servers, services, databases, Active Directory, Exchange, VOIP, and Web Portal tools. Company went out business due to economy.
• Provided technical support and problem resolution on complex issues in all of the following areas: networking (Sonic Wall), systems (Windows, VMware 3), architecture and desktop environment (Windows, Linux, Apple).
• Cisco VOIP engineering, and administration of all sites.
• Managed small to medium-sized projects and portions of large projects and assist in resolving issues and planning for new applications and services.
• Identified and recommended opportunities to improve and enhance communication services for internal and external end users to upper level management. (Recommended Upgrades for VOIP, and data strategies for traveling users, remote users, direct report recommendations to executives)
• Developed the overall network strategies, designed, upgraded, deployments, retirements and troubleshooting of components that make enterprise network infrastructures. (Utilized software for tasks such as: Altiris)
• Created and developed guidelines and procedures for Security, WANs, LANs, WLANs, network services, and security services. (Managed VPN Site to Site, User Remote Access, IPS security, Port security and access, LAN security procedures.)
• Responsible for network communication equipment such as Firewalls (SonicWall), Routers(Cisco)
• Acted as a liaison between internal users/staff and Telco and Network carriers related to design activities, for VOIP, PPP Frame Relay, ISP.
• Engaged in the engineering, implementation, and support of key infrastructure platforms used in the operations of small/medium branch locations, calls centers. (Collections call centers, Point of Sales, Centralized Virtual Desktops, and Terminal Servers.
• Performed traffic analysis and capacity analysis of network systems. (Wireshark, Throughput scanning, firewall, and switch logs.)
• Participated as a department resource for all network related projects.
• Provided high level customer service to internal users
• Provided technical direction and to more junior Technical Services personnel.

Confidential, AZ

Owner (IT Support ~ Growth Planning ~ Project Management)

Responsibilities:

• Served dozens of network clients via remote and onsite technical support. Servicing from design through implementation of full network solutions for small to medium size businesses
• Created and developed guidelines and procedures for Security, WANs, LANs, WLANs, network services, and security services.(Managed VPN Site to Site, User Remote Access, IPS security, Port security and access, LAN security procedures, Wireless PCI compliance and managed public wireless networks, on multiple platforms including but not limited to Cisco, SonicWall.
• Responsible for network communication equipment such as Firewalls (Cisco ASA, SonicWall), Routers (Cisco, Adtran, Switches (Cisco, Linksys).

Confidential, Prescott Valley, AZ

Systems Administrator/Network Administrator

Responsibilities:

• Managed LAN/WAN environments, and remote sites by the way of frame relay, and MPLS technologies. The domain was Windows Server 2003, 2000, and Novell Netware. There were over 120 servers in all, including an Enterprise Exchange server, and Blackberry Enterprise Server, SAN server, and Citrix Metaframe. I managed a local Domain Controller, Print server, File server, and SharePoint Portal server. Company went out of business after housing market crashed.
• Provided technical support and problem resolution on complex issues in all of the following areas: networking (Cisco, HP), systems (Windows), storage (SAN, NAS), architecture and desktop environment (Windows, Linux).
• Managed small to medium-sized projects and portions of large projects and assist in resolving issues and planning for new applications and services.
• Identified and recommended opportunities to improve and enhance communication services for internal and external end users to upper level management. (Recommended Upgrades for VOIP, and data strategies for traveling users, remote users.)
• Developed the overall network strategies, designed, upgraded, deployments, retirements and troubleshooting of components that make enterprise network infrastructures. (Utilized software for tasks such as: Altiris, Track IT)
• Worked closely with multiple technology departments to ensure highest network uptime and application support, as well as various business units to develop secure, functional enterprise network solutions. (Managed interdepartmental communication to optimize throughput, minimize bottlenecks, and provide compatible seamless LDAP security. This was for JDE One World)
• Acted as a liaison between internal users/staff and Telco and Network carriers related to design activities, for PPP Frame Relay, ISP.
• Provided high level customer service to internal users
• Provided technical direction and to more junior Technical Services personnel.

Confidential, Prescott, AZ

Systems Administrator/Network Administrator

Responsibilities:

• Managed LAN/WAN environment. Administrated multiple servers, workstations, and X terminals, ensuring proper integration with existing computer systems. Implemented a system security policy to include firewalls, host and client access, file permissions and user accounts. I modified existing systems and researched, installed, configured and serviced new hardware, peripherals and equipment necessary to meet integrated systems objectives. Researched and developed web marketplace for all aspects of the company. Constructed three separate web pages along with a corporate webpage. Ran marketing campaigns in Cars.com, Autotrader.com, Ebay.com and business web pages. Managed web inventory, photos and options for new and used vehicles.
• Provided technical support and problem resolution on complex issues in all of the following areas: networking (Cisco), systems (Windows), architecture and desktop environment (Windows, Linux-Red Hat).
• Managed small to medium-sized projects and portions of large projects and assist in resolving issues and planning for new applications and services.
• Provided high level customer service to internal users