SUMMARY:

• Over five years’ experience in architecting, deploying, and supporting Information Technology systems for small and mid - size business. Being passionate about applying new technologies and management methods to optimize IT systems and reduce IT operating cost.

TECHNICAL SKILLS:

Technology and Tools: Cloud Configuration (Azure & AWS) PowerShell Scripting SharePoint, Raiser Edge, Medik, QuickBooks, & Sage 50 MS Dynamics AX & CRM MDT and SCCM 2012 & 2016 Microsoft Exchange and Office 365 Mail Migration Server and SQL Database Migration Active Directory Design and Management Group Policy Design and Management Configuring and troubleshooting Hyper - V Configuring and troubleshooting vSphere ESXi 4,5 & 6 version Configuring and troubleshooting VEEAM Backup and Recovery Configuring and troubleshooting Intronis Online Cloud Backup and Disaster Recovery

PROFESSIONAL EXPERIENCE:

Confidential, Louisville KY

Lab System Engineer

Responsibilities:

• Building, maintaining, and supporting a base image for workstations including OS, drivers and software packages utilized by all business partners’ devices.
• Supporting Help Desk engineer and Field engineer to perform extensive diagnostic and troubleshooting on failed workstation, server, client’s specialized software, Active Directory, DNS, DHCP, NAS & SAN storage, and network devices
• Configuring & troubleshooting tickets related to e-Builder, Microsoft Dynamics, SharePoint, Raiser Edge, Medik, TrueCode, QuickBooks, & Sage 50
• Deploying & troubleshooting tickets related to Azure Cloud.
• + Working with Account Manager to plan and design ExpressRoute, VNETs, NPG s routing components supporting the application and business requirements as ticket request
• + Perform firmware updates and VPNs connection troubleshooting as ticket request
• + Use Script Center to manage & backup VM, deploy AD & cloud services, SharePoint connection, etc. as ticket request
• + Working with Account Manager to plan and deploy cloud datacenter as ticket request
• + Use ELK to analyze NetFlow and monitor performance as monthly maintenance ticket request
• Deploying & troubleshooting tickets related to SCCM.
• + Working with Account Manager to plan and design SCCM sites & hierarchy
• + Optimize SQL database monthly ticket for client
• + Configure\Upgrade SCCM 2013 & 1511 version as ticket request
• + Capture\Deploy Windows image as ticket request
• + Deploy application on MAC computer as ticket request
• + Resolve Configuration Manager clients using GPO issue as ticket request
• + Deploy Office, Lync, EP, applications, & as ticket request
• + Deploy security patches as ticket request
• + Using SSRS\Query to generate monthly report on hardware & software inventory, client heath, & etc. as ticket request
• + Generate monthly report for trending, capacity planning and forecasting with SCOM as client request
• + Using MDT & MDOP to deploy, manage, and troubleshoot image, GPO, application compatible conflict, DaRT recovery image, & etc.
• Planning and performing data recovery and disaster recovery for physical and virtual servers.
• Performing monthly server maintenance ticket for 50 clients.
• Working with Account Manager and Field engineer to plan and perform server migration or new server project (P2V, Server roles migration, SQL Server migration, 365 Mail Server migration, Routing, VLANs, VPN, NAT, SAN, NAS, and mail security configuration.)

Confidential

Volunteer IT Consultant

Responsibilities:

• Duties included consulting and supporting IT team to build lab room and test environment. Tutoring and mentoring student to practice and complete lab assignment and related Windows Servers, VMware vSphere, XenDesktop, Cisco UCS, NAS, SAN Storage, SCCM, Azure & AWS cloud projects via email.

Confidential

System Engineer

Responsibilities:

• Duties included controlling overall IT system, developing and maintaining the smooth operation of the internal network, and providing solutions to any technical problems incurred from the Company's network and system.
• Performing daily system checkup such as monitoring and verifying domain sever and mail server, system logs, backup schedules. Performing daily system backup by changing tapes. Upgrading system hardware and software in company office. Deploying and operating IT system such as installing ISA server, Exchange Mail Server, SQL Server, Terminal Server, System Management Server 2003, and File Server. Creating and changing domain and mail user account per request. Troubleshooting any system/network problem. Providing solutions and testing new technology as a team in system engineer team.

Confidential

Lead Support Engineer

Responsibilities:

• Duties included leading the technical support team. Assigned tasks for support engineer and reported directly to CIO. Installing and configuring computer hardware operating systems and applications, troubleshooting system and network basic-level problems, diagnosing and solving any hardware or software faults, setting up or replacing computer network devices such as cable, switch, and router. Also, writing instructions of setting up and repairing tasks for team.