IT Deployment Engineer Resume

SUMMARY:

IT professional with 8+ years of experience across a variety of industries. Ability to manage server infrastructure while providing excellent service to users and minimizing downtime for critical business operations, and willing to go above and Confidential to ensure a smooth - running organization.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/NT/2000/XP/Server 2003/2008/2012 R2 (experience with Active Directory) Novell (experience with E - directory) Linux (limited experience)

Software: JAMS Enterprise Job Scheduler Lotus Notes Microsoft Office 2000/XP/ 2003/2007/2010/2013 suite Patchlink Hyper - V and VMWare SCVMM Symantec Antivirus Alloy Asset Navigator Lansweeper Nortel/Cisco VPN

PROFESSIONAL EXPERIENCE:

IT Deployment Engineer

Confidential, Woburn, MA

Responsibilities:

Collaborate with developers to deploy various web applications (IIS) and SQL database components (SSIS, SSAS, and SSRS) across all environments.
Standardize deployment practices and documentation to streamline deployments and reduce errors.
Participate in change management process with project managers and other team members.
Build and administer infrastructure for Dev and QA environments: virtual and physical machines - group policy changes, create images for VMs, patching servers (WSUS).
Expand QA environment through Amazon EC2 across sites to maximize availability and resources. Administer various scheduled jobs with JAMS.

IT Operations Engineer

Confidential, Woburn, MA

Responsibilities:

Monitored helpdesk ticket system (OTRS) and responded to SLA standards.
Provided evidence of SOX compliance upon request of internal auditors.
Monitored various alerting systems for network, servers, and business critical applications.
Traveled to Bermuda and London locations to supplement on-site IT staff.
Various projects: DFS migration, Office 2013/Exchange 2010 migration, Bitlocker, RBAC groups security model.
Assist server team: building servers, tracing network cables, running database scripts, and other tasks.

IT Support Specialist

Confidential, Worcester, MA

Responsibilities:

Project lead: migrating from Office 2003 to Office 2010.
Managed corporate Blackberry usage and equipment.
Researched and implemented data encryption for Massachusetts data security compliance.
Ensured SOX compliance through various checkpoints.
Monitored and maintained Symantec Endpoint Protection, Windows Update Services, and server backups.
Supported end users (hardware and software).

IT Support Specialist

Confidential, Cambridge, MA

Responsibilities:

Project lead: managing and maintaining asset management system
Project lead: implementing and maintaining remote user backup system developed by Iron Mountain.
Building and troubleshooting Windows servers.
Installing/troubleshooting transportation modeling/simulation software (ArcGIS, TransCAD, VISUM/VISSIM, etc.).
Helpdesk: Imaging workstations with Symantec Ghost, troubleshooting hardware/software/mobile devices, weekend emergency support, and other tasks.

Production Support Specialist

Confidential, Boston, MA

Responsibilities:

Monitored and maintained servers in production data center running various operating systems and database management software.
Maintained tape storage backups and other redundancy systems and procedures through IBM Tivoli Storage Manager.
Escalated critical events to appropriate developer and vendor groups.

IT Contractor

Confidential, Malden, MA

Responsibilities:

Designed, built, and maintained file server.
Migrated data from Novell Netware system to the new file server.
Trained employees to use new software/hardware. Provided technical consulting for new equipment.
Provided on-going phone/remote/on-site technical support for Windows 2000/XP computers and other equipment.

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