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System Engineer Resume Profile

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SUMMARY

Technical proficienciesmcsa a project network mcse mcts mcitp mcsd mcsm hvac mcpd virus ios xenappfusion good juno pulse riverbed steelhead dhcp dns

Forensic/Security : ProDiscover Basic, FTK, PRTK, Registry Viewer, SMART, SAFE Block, Helix3 Networking: Extensive LAN/WLAN, including TCP/IP, DNS, DHCP,VPN, IPSEC, FTP, NAT Programming: Strong C/C , HTML, Java, JavaScript, PHP, Visual Basic, SQL, Oracle UNIX scripting Productivity: SAP, Microsoft Office Suite, Norton/McAfee support, VDI, VMware, WebEx, XenApp Other: iPad, iPhone/Android, Windows, Mac OSX, and Windows Server 2003/2008, and Linux

Professional Experience

Confidential

Information Technology System Engineer

  • Provide timely resolution to all application, hardware, network, printer, and Smartphone/iPad related issues
  • Manage data backup services, VDI build requests, device warranty/RMA processing, and asset management
  • Collaborate as a member of the Event Support Team EST to plan and provide on-site connectivity, printing, and specialized application support for annual company conferences and newhire orientations nationwide
  • Perform infrastructure maintenance, router/switch upgrades andsite specific business continuity plan testing
  • Administer rights, access, and services viaActive Directory, Blackberry enterprise server and MobileIron server
  • Collaborate with fellow national team members to deliver multimedia, MacBook, retired partner, and VIP support
  • Perform training presentations covering firm standard technology for new hires and iPads for partners and staff
  • Create and modify standard operating procedures with 50 added thus far to the national database
  • Follow up on queued or delegated support tickets to verify satisfactory resolutions

Confidential

IS TWireless Specialist / Consultant

  • Performed an on schedule Citrix based wireless workstation rollout
  • Administered and managed mobile computer objects and group policy via Active Directory
  • Provided medical application support in the conversion of medical records in accordance with HIPAA standards

Confidential

Technical Support Representative

  • Provided network connectivity problem resolution and email support via telephone and Citrix remote tools
  • Selected to assist the training and transition teams, providing mentoring and coaching for new representatives
  • Received the Bronze Star awardfor achieving the highest overall metrics for the second quarter of 2007

Confidential

Technical Analyst Tier III

  • Provided system administrator support for 40-50 networked clients
  • Provided remote and on-site technology support for approximately 15,000 students and staff
  • Part of a team that designed and implemented the hardware and network infrastructure for the team's new 2005 location, utilizing Microsoft Windows clients on a Microsoft Windows Server 2003 sub network
  • Selected to assist with the interviewing and training of new staff

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