OBJECTIVE

• With over 7 years of experience in end user transformation services like Application packaging, Application Virtualization, software distribution and OS deployments using SCCM 2007 & SCCM2012, OS Image creation, now seeking a challenging role where my technology, people and interpersonal skills can be of use to drive and contribute to the organization’s success.

SUMMARY

• Over 7 years of IT experience in Application packaging, Application virtualization, Software distribution, OS Image creation and OS deployment using SCCM 2007 and SCCM2012.
• Vast experience in Application packaging, started with developing .MSI packages using Windows Installer XML (WiX), Wise Package Studio 8.0, Admin Studio - Install Shield and RayPack Suite
• Extremely good at Trouble shooting the issues caused during packaging or sequencing the apps.
• Have a good experience of Application Virtualization using App-V 4.6, Symantec workspace Virtualization (SWV), and SWV- Management console.
• Vast experience with Configuration Manager 2007 and SCCM 2012 to distribute the packaged software’s and OS deployments in locked down environments.
• Has a good experience in OS Image creation, altering the OS image for accommodating any new software’s or patches and maintenance of existing image till new global image is available. Maintenance includes minor and major updates which are done based on requirement to accommodate new hardware model.
• Has a good understanding of Microsoft Active Directory - Creating User, Groups,Group Policies etc.
• Trouble shooting the environmental issues that might occur in Win7 64 bit environment.
• Creation and Implementation of Transforms (.MST), Merge Modules (.MSM) and Patches (.MSP).
• Played a vital role in handling complex applications and communicating with application owners/ Business Analysts about the complexity and delivering within SLA.
• I was one of the members to work on the pilot project to implement Application model in SCCM 2012 for Confidential .
• Handled Mass distribution of Software’s across the globe for Confidential and Confidential .
• Has a good experience of working on SERVICENOW like creating or resolving the incidents, Creating or closing the Change requests.
• Trained and mentored new joiners in the organization on application packaging and Application Model in SCCM 2012.
• Won IT STAR Award from Microsoft for the exceptional support provided for their application automation and deployments in my first project.
• Have undergone an excellent global training on various technologies in Infosys, Mysore for 4 months.
• Have a good experience of working in different domains like Healthcare & Pharmacy, Banking and Financial services.
• Has extensively used Wise Script, VB script, and PowerShell scripting.

TECHNICAL SKILLS

Application Packaging tools: RayPack, Wise Package Studio 8.0, Admin Studio, ORCA, Wisescript editor

Application Virtualization tools: App-V 4.6, Symantec Workspace Virtualization (SWV), App-V Management Console, SWV Management console.

Software Distribution and OS Deployments: SCCM 2007, SCCM 2012

OS Imaging tools: ImageX,ADK,WAIK,DISM,USMT,MDT

Scripting: VB, Power shell

Others: Microsoft Active Directory, 1E Appzone 4.7, 1E Appclarity, ServiceNow, Juriba

Operating Systems: WinXP, Win7,Win 8.1 Windows server 2003, Windows server 2008

PROFESSIONAL EXPERIENCE

Confidential, St Louis, MO

Systems Engineer

Responsibilities:

• Gather the requirement and Installation instruction document from the Research Engineer or the Business analyst.
• Analyze the application behavior and take a decision to either virtualize it or not.
• Package the application using App-V 4.6 sequencer to create Virtual Package.
• Create Thick package by capturing the setup.exe or creating the Transforms for the Vendor provided msi file using RayPack .
• Create Silent installs for complex applications .
• Trouble shooting the various installations and analyzing the impact of removing few configurations in the vendor provided msi’s.
• Perform QA of the applications packaged by the team mates and maintain a track of the turnaround time by each packager.
• Integrate the thick applications in SCCM 2012 using Application model. Perform unit testing of the applications wrapped in CM12.
• Import the Virtual applications to Application Management Console by pointing to the respective .sprj file of a package and publish it to the defined User Groups or Users.
• Publishing the App-V apps via Citrix App Center to the desired AD groups or targeted few users.
• Create collections for UAT, Dev and Prod Environments.
• Schedule UAT/Level 1 testing of the applications with the application owner/Business Analyst.
• Deploy the application to the PROD collections once the UAT is signed off by app owner.

Confidential

Senior Systems engineer

Responsibilities:

• Gather the requirement and Installation instruction document from the business application owner or the application management services (AMS) team.
• Analyze the application behavior and take a decision to either virtualize it or not.
• Package the application either using admin studio or App-v5.0 sequencer.
• Prepared a QA checklist to be followed for application packagers.
• Perform QA of the applications packaged by the team mates and maintain a track of the turnaround time by each packager.
• Integrate the applications in SCCM 2012 using Application model. Perform unit testing of the applications wrapped into CM12.
• Create collections for UAT, Dev and Prod Environments.
• Schedule UAT of the applications with the application owner.
• Deploy the application to the PROD collections once the UAT is signed off by app owner.
• Finally, prepare a weekly and a detailed monthly report about the Inflow of the applications, time taken in getting the clarification, how many apps went on hold, turnaround time on an average for the applications to get UAT signed off etc.

Confidential

Systems Engineer

Responsibilites:

• As a team lead, my major responsibility was to take care of the application shopping tool, Appzone 4.7 and make sure that this portal is available for the end users 24 *7 without any interruption.
• Wrapping the packaged and tested application within appzone 4.7.
• Address the issues faced by end users in receiving the applications after shopping from appzone.
• Schedule Mass distribution of software using SCCM 2012 on a large scale to the users across the globe and share the plan to the stake holders beforehand
• Created the change requests in SERVICENOW before going for Pilot deployments.
• Take approval from Global Advisory board, where the application owners and stakeholders join a weekly call before kicking off the software deployments.
• Monitor the pilot deployments scheduled using SCCM2012 and publish the results to the concerned application owners about the success rate of the Pilot deployments.
• Kick off the large scale deployments once the pilot results looks satisfactory.
• Resolved the Incidents raised in SERVICENOW by the end users regarding software distribution
• Daily monitor the S/W distribution trend and close the change request in 15days or a month if the 90% of the target is reached.
• Prepare a detail report of the mass distributions that happened every month and provide insight about the Advertisement time, installation time, success percentage trends etc to the higher management.

Confidential

Senior Systems Engineer

Responsibilities:

• Gather the Image requirements and Validation.
• Create the OS image build and deployment documentation.
• Create the Win7 Image and SCCM task sequence to rollout the image to the Pilot test machines.
• Automated the process of joining a newly build machine to the Domain and SCCM client installation by developing the vb scripts and batch scripts.
• Schedule the migrations at different locations in Australia using the Juriba tool.
• Develop the scripts to take the backup of the existing users settings on XP machine and save them.
• Inform the user group heads about the roll out and co-ordinate with them about the schedule.
• Kickoff the Zero touch installation (ZTI) of windows7 roll out using SCCM2007 during the evening/night time after office hours.
• Monitor the rollout closely on each machine and take care that the machine is correctly added to the domain, got all the required Core business apps, got the specific required business applications for each user.
• Provide, on floor support to the end users on the 1st day of the Windows7 rollout to help the users with the basic UI and install if any business applications are missing from their machine.
• Finally take the signoff from each migrated user on the floor and uploading the feedback to the SharePoint for the management to have a look at this.

Confidential

Senior Sytems Engineer

Responsibilities:

• Testing the source applications (apps packaged for XP) installations and functionality on Win7 machine.
• Trouble shooting the environmental issues that might occur in Win7 64 bit environment
• Repackaging the applications using Wise Packaging studio, taking care of the 64-bit environment folder structure and registry structure.
• Virtualizing the applications using SWV-composer.
• Creation of various scripts to assist with tasks related to application packaging.
• Integrating the packaged application with SCCM2007.
• Deploying the integrated application through SCCM 2007 to the test machine.
• Documentation of all activities related to application packaging e.g the custom actions used, if it needs a restart or logoff.
• Schedule for UAT of the packaged application and assist the user if he needs any last minute modifications to the application.
• In corporate the changes/suggestions by the application owner and successfully complete the UAT.
• Document the issues and its resolutions for future reference of each application.

Confidential

Systems Engineer

Responsibilities:

• Gather the Installation instruction document for every application with screen shots.
• Testing the source installations and functionality.
• Repackaging the applications using Wise Package studio.
• Conflict resolutions and ICE validation.
• Creation of various scripts to assist with tasks related to application packaging.
• Documentation of all activities related to application packaging e.g the custom actions used, if it needs a restart or logoff.
• Scheduling the UAT and receiving the signoff.

Confidential

Systems Engineer

Responsibilities:

• Requirement gathering from client.
• Design and planning.
• Packaging the applications using WiX technology.
• Troubleshooting the issues during the packaging process and document them for future reference.
• Prepare the config.xml to feed into the internal deployment tool, Octopus .
• Deployment of applications using internal tool, Octopus.
• Work closely with the testing team to fix any issues within the applications.
• Documentation of the entire packaging process.
• Transition to the external/Internal clients.