OBJECTIVE

Help Desk Representative, Network Technical Support, Desktop Technician, PC and ATM Repairs.

SUMMARY OF KEY QUALIFICATIONS

• Fourteen years' experience in troubleshooting and repairing network/PC systems
• Adept at hardware and software installation, migrations, Printers, as well as technical support
• Multiple certifications, strong technical and cable service abilities, Quality Control Specialist
• Highly familiar with financial, ticketing, Remedy, business, and customer service systems
• Security Clearance

TECHNICAL SKILLS

• Operating systems: DOS, Windows 95/98/2000/ME/NT/XP/2003/Vista
• Applications: Microsoft Office, Lotus, Outlook 2003/2007, Microsoft Exchange, Norton Ghost, Altiris Image. Remedy ticketing,
• Networking: Windows NT/2000/2003, Active Directory, Token Rings, Ethernet, LAN/WAN, TCP/IP, DHCP, DNS, FTP, IPX/SPX
• Hardware: PC ,Laptop assembly, Printers, Barcode devices, repair, CPU, Ram, Motherboard upgrade, Dell, HP, IBM, Compaq, Gateway, Toshiba, Cisco equipment, Routers, Hubs, Switches, Fix/Break, cabling, fiber optics etc.

PROFESSIONAL EXPERIENCE:

Confidential

PC/Network Support Tech. Lead Dept.

• Perform and confirm data migration from old to new personal computer.
• Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair.
• Performs standard repairs and tests of components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done.
• Performs preventive and on-demand maintenance on a variety of personal computer equipment.

Confidential

IT Support

• Analyzes failed equipment according to established methods or procedures and determines whether equipment is repairable in-house or must be returned to the vendor for repair.
• Performs standard repairs, Computer imaging, Sound Troubleshooting and then tests components to confirm repair is complete. Take help desk calls for PC hardware and software problems on-site, via remote connection, and over the phone.
• Assists with the installation of new PCs, printers in Congressional offices. AD Sites and runs static IP network addresses. Loading Windows OS and configuring network settings for workstations
• PC migration and deployments set up and take down on a variety of systems and hardware components, including packing and moving of computer equipment and peripherals.

Confidential

• Perform 2nd and 1st line mechanical and electronic repairs on various ATM models within service zones.
• Work with ATM owner, bank representative, or subcontractor to solve and report customer ATM issues
• Communicate with customers in person or via telephone on troubled machines when needed
• Diagnose software or communication faults on various ATM's within region
• Activate, deactivate, install, and shelve Mass Hamilton locks
• Maintain and order car stock for various ATM types within region
• Perform preventative maintenance on ATM's when applicable.
• Provide on site training for newly hired field technicians
• Troubleshoot ATM error codes, if fix is not apparent.
• Run diagnostics on troubled ATM's

Confidential

• Mobile Van Computer setup, Printers, GPS, and all Equipments for driving test..
• Upload, Zip, backup day to day GPS data for Local and Long distance calls

Confidential

• PC Refresh, Clone, Imaging with Norton Ghost, install Copier machines, Scanners and Printers.
• PC Installations, barcode devices, repairs, assembly and Network cable maintenance
• Conversion of Chase Wamu Bank Office Hardware Project and Deployment

Confidential

• Assemble customized computer systems based upon customer specifications troubleshoot system components to ensure quality of work assist with quality control activities by daily checking the work of other technicians
• Repair computer systems and other peripheral equipment conduct a variety of diagnostic tests to determine repairs needed make necessary repairs in a timely basis communicate with all levels of managements and sales team as necessary to determine problem areas and repairs needed
• Provide technical support regarding hardware, installation, barcode devices, fix and break, upgrade, all other systems issues assist sales team with technical support issues
• Follow company established policies regarding the safekeeping and security of equipment under repair, departmental equipment and parts.
• Prepare paperwork and input information in system related to progress, completed work, and other necessary tracking information submit required paperwork on a timely basis to department management.

Confidential

• Completed cable testing of RJ45/RJ11 and installation
• Conducted troubleshooting and problem resolution for NetWare, NT, PC deployment and networks performed memory and CPU upgrades
• Provided all PC and software supports carried out installation configuration CPU upgrade and maintenance of all hardware and applications as well as small LAN system

Confidential

• Troubleshoot operating system, installation, software, and hardware problems for customers by phone and site. Walked customers through installation and registration processes identified computer or user generated issues. Provided effective resolutions after performing research into particular system or product to determine problem
• Utilized in-house systems, test installations, barcode devices, registration techniques and fixes
• Managed receipts, accounts payable and receivable, and financial reporting systems, handled correspondence, and performed bank reconciliations
• Carried out installation and configuration of servers, workstations, printers, print servers, PC's. Planned and designed LAN and WAN systems and TCP/IP subnet mask
• Researched industry prices to curb against competitors' activities
• Balanced daily transactions prepared monthly profit and loss accounts