Telecommunications Manager Resume Morristown, NJ - Hire IT People

SUMMARY:

A resourceful leader with an operating style that is innovative, flexible, responsible and intensely customer focused. Significant hands - on experience in the areas of Telecommunications
Wide Area Network, Cabling Infrastructure, Avaya PBX networks, Contact Center (design, implementation and support), Telecom strategy, solution analysis and design. A team player and problem-solver with strong interpersonal, analytical and project management skills.

PROFESSIONAL EXPERIENCE

Confidential, Morristown, NJ

Telecommunications Manager

Responsibilities:

Team management
Budget management
Day-to-day activities management
Research and implement new technologies
Architect, design and implement worldwide projects based on Avaya technologies
Main point of contact for multiple Telecommunications companies and Avaya support providers
Manage and support two large Avaya PBX Networks ( Confidential and Confidential ) and multiple stand-alone Avaya systems
Execute proactive maintenance and daily reporting
Manage manufacturer recommended maintenance schedule
Ensure all Avaya environments had a minimum of 99.99% availability
Ability to analyze data related to telecommunications problems and equipment and troubleshoot as necessary
Manage worldwide Monitoring, Reporting and Management systems
Manage all voice telecom infrastructure - PRIs, Point-to-Point (DS1, DS3), VoIP trunks, ISDN and POTS lines, DID and Toll-free numbers
Provide real time and scheduled reports to internal clients (Reports used for Client reimbursement and SLA proof)
Interaction with internal clients and external collaborators
Develop and maintain infrastructure and equipment documentation
Created detailed diagrams for the Voice and Data networks.
Abbreviated dialing between all domestic and international sites
Follow-the-Sun Contact Center technologies
VoIP Monitoring tools
Call Accounting systems
VPN telephony, Wi-Fi telephony
Design and implement a meshed VoIP trunk infrastructure for PBX interconnectivity
Design and implement Abbreviated Dialing
Architect and implement the European Center of Excellence (Contact Center) to serve over 300 Clients in nine countries. Set up VDN, Skill, Agent, Supervisor and reporting infrastructure. Implemented special features: Call waiting time, Post call survey, etc. Created all associated standard and customized reporting. Programmed the PBX interfaces with IVR, WFM, Call recording third party applications.
Design and implement off-shore Contact Centers in India and the Philippines - over 200 agents, related reporting infrastructure and call recording interface
Implement infrastructure for WiFi Avaya / Spectralink portable phones
Implement infrastructure for Avaya VPN remote phones
Avaya PBX Network hardware and software upgrades
Implement, program, upgrade third-party systems or applications: VoIP Monitoring, Call Accounting, Call recording
Avaya PBX installation / relocation and integration into the PBX Network
Interaction with Telecommunications companies and Service providers
Main point of contact for multiple Telecommunication companies and Avaya support providers
Administrator for all Telco user Web sites
Single point of contact for all new voice or data service orders
Single point of contact for all voice and data disconnect orders
Main contact for Avaya and Avaya certified vendors: equipment additions, upgrades, etc.
Main technical adviser and participant in any Avaya related contractual negotiations: upgrades, hardware / software additions, maintenance contract, large project vendor participation
Main contact for third-party systems or applications: VoIP Monitoring, Call Accounting, Confidential &T Reporting

Confidential

I.T. Technical Manager

Responsibilities:

Designed, developed and implemented hardware test programs for Confidential .
Provided technical support for Confidential and peripherals
Provided technical support for Confidential and peripherals
Provided technical support for PDP compatible minicomputers and peripherals
Organized benchmarks and integrated new equipment for the above mentioned computers
Managed a Team of 50+ System Engineers, Database Administrators, Operators

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Telecommunications Manager Resume

Morristown, NJ

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