| EXPERIENCE | IT Coordinator Confidential - To provide technical support for three off campus sites directly to faculty and staff of the Robert H. Smith School of Business Masters Program. As the coordinator I have a staff of four technical support personal under me whom with me we are responsible for working directly with the faculty and staff on such support services as hardware and software installation, network security, repair, upgrades, video over IP, help desk functions and related duties as assigned.
- Responsibilities included investigating, diagnoses, and resolves problems with computer system and equipment. Explores impact of proposed solution and provides recommendations and alternative strategies. Repair equipment according to the best-use policies and procedures. Follow-up with clients to ensure customer satisfaction. Assist in the installation, troubleshooting, testing, maintenance, and the design of communications system such as data, audio visual, and networking.
Backup Administrator, Systems Analyst Confidential - As Backup System Analyst my duties include completing daily statistical management report, server maintenance once a month, technical support on such support services as, completing Remedy tickets assigned to the OEI Shared Services / Hosting group and following-up with clients to ensure customer satisfaction.
- Responsibilities included investigating, diagnoses, and resolves problems with backup servers and there storage library, repair equipment according to the best-use policies and procedures for EPA assist in troubleshooting and the installation of s/w, testing, and maintenance on backup servers.
Confidential Computer Sciences Corp for ITS-EPA Contract. - Support hardware and software for Backup Exec 12.5 on Windows Server 2003 servers, equipped with Dell LTO and Overland LTO systems.
- Upgrade and Install Microsoft OS, Backup Exec Admin Console media server, SAV, plus other server software, including BE agent pushes, patches and updates.
- Assist CSC's HQSS and Security teams, as needed.
- Responsible for monitoring, troubleshooting creating, maintaining backup and restoration jobs for EPA OEI HQ's supported remote Windows and Netware servers.
- Change, rotate tapes in LTO units, and maintain 30 days of backups in locked safes in multiple EPA computer room locations.
- EPA's HQARCNT Domain Administrator, provided software, and hardware support for PDC and BDC on EPA Domain.
- Responsible for resolution of CDM Remedy tickets, to include creating and running backups and restores of Lotus Notes, Netware, and Microsoft servers for running various applications, such as SQL, Oracle, RMS, Bindview, and Zenworks database files, requested by EPA staff and contractors.
- Completed multiple CDM Backup Server Projects, upgrading servers from NT to 2000 to 2003, migrating Backup Exec from v8.6 to v9.1 to v10.1d to v11.1, v11.1 to v12.5 and migrating BE SQL databases without losing data.
- Learned Microsoft Windows 2003 and Microsoft Active Directory from Microsoft Docs, and CSC Learn from Skillport, in preparation for server migrations in the EPA domain.
- Worked with CDM team server building and on multiple CDM server migrations, from Windows 2000 to Windows 2003 server, AIT to LTO tapes, Dell and Overland units.
- Communicate status of CDM servers every day, and contact POC remote servers to fix BE Remote Agents, job failure, and lost connections, also, Backup multiple window servers types for example Lotus Notes, Database, File and Print Clusters.
- Assisted in the CDM Tape Inventory and CDM Tape Relabeling Projects.
Backup System Administrator Confidential - As Backup Administrator for EPA my duties included maintaining an enterprise backup environment to ensure availability and recoverability or corporate electronic data, also, monitor, troubleshooting, and issue resolution of backup environment. I maintained proper monitoring and reporting of utilization of the backup environment, including installing Veritas S/W 8.6 and 9.1 performance tuning, monitoring, trouble shooting, analyzing, and media handling. Work with the OS Support teams to resolve any O/S, hardware, or network based issues that may impact optimal performance of backups.
Sr. Computer System Test Analyst Confidential - As a Computer Systems Analyst, providing support to the World
- Wide Port System WPS , an initiative of the Department of
- Defense, Surface Deployment and Distribution Command
- SDDC also a Computer Systems Analyst, testing S/W for
- the CAB Project.
- As a member of the technical team, my responsibilities include
- installation, integration and administration of HP-UX and
- Windows 2000 Server platforms running an Oracle database
- testing software upgrades and new operating system
- platforms training of civilian, army, Navy and Reserve
- personnel as Systems Administrators for the WPS
- Unix/Windows/Oracle systems and development of
- curriculum and training materials for Basic Systems
- Administration classes. In addition, I assisted the WPS Tier 2
- support personnel, which involves troubleshooting problems
- occurring with all aspects of hardware such as servers, drive
- towers, printers, network cabling, TCP/IP connections, ppp and
- dialup communications and Unix and Windows administration.
LAN Administrator Confidential - Responsibilities, included installing, repairing, and implementing network servers, software applications, workstations facilitate end-user training for new software and/or upgrades resolve and support problems relating to the operation of the network. Install the network operating system, Windows 2000/2003 servers and Active Directory, Administer MS Exchange 2000 and MS IIS servers. Created accounts for the new users who come on board and supported the 200 users that where on board.
- Troubleshooting hardware, remote Cisco router switch configuration and software help desk problems using resolution software tools to make sure lab equipment work properly also, maintaining and troubleshooting of network, audio/visual devices.
Information Systems and Technology Support Specialist Confidential - To support 2200 users at the Executive Office of The President White House , with daily concerns as it may pertain to the customers' needs, also trained users on various S/W Microsoft packets , addressed customer inquiries, and answer trouble / service tickets in telesupport environment. To assist users in converting their documents created in Microsoft Word 3.1 platform to NT 4.0, install S/W, and configure workstations. Answer, evaluate, and prioritize incoming telephone calls, assist users experiencing problems with hardware, software, and other computer related issues. Developed, designs and conducts analytical studies of complex information technology issues.
- As Team Leader for last 11 month of the contract I develops, monitors, and tracks procedures for the Help Desk. Responsible for logs, reports, and documenting recommended procedures.
Special Police Confidential - Performed security duties at secured government facility.
- Used computers to monitor site and confirm user's identification.
Machinist Mate/Auxiliary-Man Confidential - Performed troubleshooting techniques on office equipment, to include computer software HP UNIX and hardware. Administrative experience in facility management, budget preparation, and work/project control. Performed maintenance on office equipment, mainly faxes, copiers and HP LaserJet's.
- Team leader for the renovation project of the communication center for NAVCOMTELSTA at the Washington Navy Yard Building 196.
- Operated and repaired boilers and computerized HVAC systems.
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