Network Analyst I Resume Profile

Professional profile:

A self-motivated individual with 3 years of experience in I.T.
Great people skills, 1 years in customer support over the phone and email with diverse technical skills.
Interested in furthering experience in Networking.

Technical SKILLS:

EXPERIENCE:

Confidential

Network Analyst I

Responsible for the migration of Cisco and Fortinet 4.2 CPE configs to Fortinet 5.0 cloud platform.
Configuration of BGP within Juniper mx-960s pointing existing customers to their newly migrated geo-redundant Fortinet blades.
Deactivation and removal of old BGP after successful customer cut-over.
Tech environment: Cisco, Juniper, Fortinet, BGP, MPLS

Confidential

Cloud Support Specialist

Responsible for provisioning of new DR/PBX customer equipment.
Remote backup software installation and management.
Daily troubleshooting and maintenance of incremental file chain using SSH management connection to equipment at customer's site.
Responsible for the provisioning of new customer Organizations and Virtual Machines Win 2k3/2k8/2k12/CentOS/Ubuntu within vCloud and the delivery of the finished environment to the customer.
The handling of new requests and troubleshooting of existing customer Organization issues by email and over the phone including such things as: VPN setup and connectivity issues, Firewall NAT rule updating, adding additional resources vCPUs, RAM, Storage, Public IP Addresses , Microsoft product licensing and activation, creation of new VMs, networks and/or Edge gateways.
Troubleshooting of call quality issues. Design of new customer telephony systems. Routine change requests on call flow routing of customer telephony systems.
Configuration of customer switches Adtran 1335 Layer 3 switch including VLAN additions, port forwarding, NAT, VPN setup, and Access Lists.
Tech environment: Adtran, PolyCom, Cisco, VMware Workstation, vCloud, vSphere, Windows Server 2003, Windows Server 2008, Windows Server 2012, Active Directory, StorageCraft, Ubuntu, CentOS, Broadsoft, Teamviewer

Non-Permanent IT Contracts:

Confidential

Technisource/IBM Michelin -

Confidential

Confidential

Confidential

Confidential

Installation of new servers UNIX to LINUX Conversion at Rent-A-Center stores.
Disconnect previous server, perform data transfer via crossover to new server machine, connect new server to network, configure, and remove hard drive from the old server machine.

Tech Environment: Windows XP, Windows 7

Confidential

Assembly of custom PCs.
Making sure all required programs were installed after Windows installation Anti-malware, Anti-virus, Java, and Flash .