Professional Profile

• Dir IT Technical Services with TRMI, a Confidential.
• Over 15 years as a Database administrator with 28 years of strong technical background in applications programming, hardware management, and Help Desk support/management.
• Proven ability to plan, execute and manager I.T. infrastructure projects of all types and sizes.
• Proven ability to translate business objectives into IT strategies and projects.
• Establish Service Level Agreements SLA for IT support services and manage to these goals.
• Fiscal management Manage purchasing, infrastructure and vendor cost to achieve the lowest cost, highest quality organization possible.
• Developed the IT support structure at TRMI that was required to ensure uninterrupted IT services for both internal and external customers.
• This may include a combination of in-house and consulting resources.
• Responsible for providing 24x7 support for production computer and development systems.
• Excellent troubleshooting skills combined with break-fix knowledge of Windows, Linux, networking, servers and office environments.
• Managed six Help-Desk personnel including 6 field techs, thus supporting internal software development and over 30 external customers including laptops, servers, networks and third party applications like Anti-virus, Imaging software and Virtual Machine environments
• Background includes 17 years at IBM in hardware support, programming and custom applications support.
• 7 years at Oracle Corp. involved in Technical Pre-Sales, Applications support and Oracle administration, adhering to 24x7, Follow the Sun Support methodology, at times being Manger on Call.
• 2 years Technical Services Consultant with Corning Data Services, installing, configuring, and maintaining of IFS ERP software with Oracle databases on Windows and Linux servers.
• Managed and sub-managed projects, both internal and external. Written project plans for bridge toll systems upgrade, including new installs of networking and broadband access.
• Oracle 10g OCA certified.
• A well rounded IT background that's suited to manage and grow IT infrastructures in a prudent and cost effective manner. Primary goal is to deliver IT infrastructure projects and services on time and at or below costs.
• Software, Tools and Languages
• Oracle RDBMS 7.x to 11G R2 UNIX NT , Oracle Applications 10.6 to 11i, Perl, C, C ,
• HTML, JavaScript, UNIX shell, SQL Plus, Oracle OEM, TOAD, PL/SQL, Microsoft Office,
• Microsoft Project, TCP/IP, Oracle Application Server, Apache Web Server, PL/1, GEMMS,
• Oracle Process Manufacturing OPM , Composer, Dreamweaver Tarantella, MVS,
• Vantive Call System, Microsoft Exchange Server 5.5, Progress RDBMS Administration,
• SQL Server 2005, IFS Apps7.x, JDEdwards OneWorld, Enterprise, VMWare 4.x
• Hardware Operating Systems
• Unix - HP-UX, IBM-AIX, Sun/Solaris 5.6,Linux RH 7.3, Fedora 5.x /14.x,
• Dell Servers 2950,R5/710 Dell MD3000, MD3200i Storage, HP Servers, ESXi 4.x,
• PC - Win 7, XP, Win2k, 2k server, 03/08 Server, NT 4.0, MS-WINDOWS 3.1-98 ,
• IBM System X Servers, Mac Book, iPad
• NAS Storage Devices, IBM SAN fiber channel, iScsi , Dell SAN hardware

Business Experience

Confidential

TRMI Systems Integration.

• Responsible for all Technical Support activities internal and external to TRMI.
• Manage a staff of 3 in-house support analysts, and 1 remote, for support duties pertaining to internal infrastructure and external customers.
• Work with software development and Engineering to spec IT hardware for particular projects based on performance requirements and cost.
• Formulate support coverage schedules and plans on an as needed basis outside the normal hours.
• Participate in Proposal writing for contract bids. Prioritize workloads based on changing schedule needs and personnel conflicts.
• Maintain weekly reports concerning the call volume and number of technical issues resolved and outstanding, while staying in the boundaries of our customer SLA's.
• Managed and adjusted scheduling for my staff to perform system and software testing to support internal development projects under development and also staff to go into the field and deploy new solution and hardware.
• Utilized various Imaging software to provide rapid deployment of laptops and servers to reduce installations times and effort.
• Improved TRMI's Asset Control procedures to constantly monitor changes.
• Worked closely with Software Development and Project Managers to schedule and commit resources to keep current projects on schedule and plan for future projects.
• Streamlines support call procedures so as to create a more efficient method of handling and resolving client calls.
• Managed projects for new hardware and upgrades which included, Golden Gate Bridge, City of El Paso Toll and Pedestrian , Lake Pontchartrain Causeway New Orleans , Los Angeles World Airports, Thousand Islands Bridge Authority, Richmond Metropolitan Authority.
• Just completed an All Electronic Tolling project AET at GGB.
• Internal development infrastructure were slowly migrated to ESXi VM servers
• Spearheaded and managed the buildup of TRMI's internal Virtual development environment and backup systems, which produced a much more efficient and cost effective IT infrastructure for software development.
• Currently supporting 67 VM's, 30 internal and client machines, also 40 desktops and laptops.
• Switched from McAfee to Symantec Endpoint for better protection.
• Upgraded Cisco ASA for better Firewall, VPN and remote operations.
• Provided a plan to cost effectively upgrade our internal network infrastructure.
• Interviewed and hired a Cisco Network Engineer, and gave direction to convert our network to Vlans and all managed switches.
• Planned and executed directions to centralize our fiber network into redundant bundle and also providing more bandwidth in our outdoor test track

Confidential

CT Systems Analyst

Provide technical services and application knowledge for major Data Center move from Trumbull location to HP's Atlanta Data Center.

Confidential

IT Technical Services

• Providing Technical Services to clients needing Oracle DBA skills, in design, setup,
• backup and recovery procedures for development and production systems.
• Clients include The Revenue Markets Inc, Corning Data Services.
• Also provide Windows/Unix server administration and network design and break/fix support.
• Installation and setup of server/workstation hardware and peripherals.
• Provide DBA project management skills to keep tasks on time and budget.
• Upgrading NH EZ-Pass database from 9i to 11g, and incorporating RMAN for daily backup
• and recovery procedures.
• Automating database alerts to field support teams.

Confidential

Senior Technical Services

• Responsibilities include installation of IFS ERP software including installation of Oracle database 10G.
• IBM server System X hardware builds configuration and OS installations
• Windows 2003 Linux Server .
• Support of Sales Team when needed.
• Provide support for the Oracle database systems.
• Install VMware to reduce server hardware costs for ERP applications projects.
• Patch IFS Applications. Install and configure Business Modeler software as per customer requirements.
• IBM System X Performance Hardware Certified. Oracle 10g OCA certified
• Installations and support accomplished either on site at customers location or remotely,
• depending on conditions.
• Provide DBA services, system/network support before and after installations.
• Provide customers with cost cutting ideas for ERP project work.
• Functions in Team environments for major project work, with the ability to work alone.
• Handle multiple simultaneous clients, balancing schedules and support issues.
• Train client System Admin staff on administration of IFS and database operations.
• Answer potential client's technical questions concerning hardware, networking and operations of IFS systems. Participate in JD Edwards Enterprise One installs at numerous clients, using both Oracle 10gR2 and SQL Server 2005 RDBMS's.

Confidential

Systems Support Mgr.

• Responsibilities include Customer Support and day to day operations of the development and Network systems.
• Provide support for the Oracle database systems.
• Setup and administration of development and customer servers.
• Database/schema upgrades, software upgrades.
• Customer upgrades for hardware and software.
• Database creation and backups. Automation scripts for customer backups and daily system functions.
• Performance tuning, server builds, project analysis.
• Function in Team environments for major project work.
• Advise and do research for Wireless connectivity between multiple locations.
• Implement Cisco routers using VPN.
• Handle daily calls from customers concerning toll system , server, network issues and
• Evaluate the best to handle/fix them in a timely manner.
• Track customer issues with Bug tracking software and escalate incident when needed.
• Hardware and software evaluation for in-house and customers.
• Project plan and manage customer upgrades both hardware and software, and provide technical support for Sales Team for new customer installs.
• Work with customers IT staff to implement and turn over system when ready and provide on/off site support, both with phone and remote capabilities.
• Wrote proposal for B M bridge upgrade in Brownsville, Texas, estimated at 600k dollars.
• Talk with customers on a regular basis to evaluate how their service is doing, and if there's ways to improve if needed.
• Created new procedures and methods to handle support calls, implement test procedures for software bugs and tracking.
• Provided solutions for support to do part of systems testing to familiarize with system before customer rollout.
• Worked closely with development to performance tune New Hampshire's EZ-Pass 9i database in-house to fully test under 2 years worth of data for performance.
• Analyzed SQL statements that were used to generate monthly and yearly reports.
• Documented backup and recovery procedures for the New Hampshire Maintenance
• Teams on site to use. Wrote server and Oracle database build procedures for use in the field
• installs and maintenance.
• Maintain in-house customer database systems 14 separate environments .
• Apply Oracle patches as needed.

Confidential

IT Support Mgr

• Responsibilities include managing the Customer Support staff and day to day
• operations of the development AIX, NT, Linux and Network systems. Provide support for
• the Progress database systems and 4GL language. Setup and administration of development
• and customer servers. Database/schema upgrades, software upgrades.
• Hardware and software evaluation for in-house and customers.
• Provided solutions to Customers to increase performance and security to their existing systems. Installed VPN's,
• Tunnels and secure id/password feature. Moved existing customers from a AIX platform to
• Linux based platform, saving them hardware and software costs.
• Work with development to install and roll out beta software for demos and trade shows.

Confidential

Senior Database Administrator

• Responsibilities include installing, configuring, and maintaining 30 15-35 GB each remote production and development Oracle databases and Oracle Application environments. Various
• Unix platforms Sun, AIX, Linux, all sharing NFS mounted disks.
• Worked with custom Application tools for testing and debugging.
• Responded to developers request for database support and utilities for product enhancements and debugging. Worked with customers to provide solutions to business problems encountered during development.
• Used CMC methodology for project planning.
• Acted as Manger on Duty when needed.
• Developed project plans for internal initiated projects such as tools and downtimes.
• Create and maintained UNIX scripts/utilities to automate repetitive functions and to back up, recover, and monitor the databases. Run Application patch sets for upgrades and maintenance on Sun UNIX servers and Microsoft NT 4.0 and Win2k desktops. Troubleshoot Unix, NT, TCP/IP issues associated with SQL Net and Apache Web Server problems. Tested pre-Beta
• versions of database installs and setup prior to customer release. Writing pre-release install
• documentation for install/setup procedures.

Database Administrator

• Responsibilities included installing, configuring, and maintaining OPM/Oracle Application environments under UNIX and NT platforms. Supported the OPM development and regression testing groups, including Helpdesk support for the Valhalla, NY, UK and Ireland developers. Implemented single sign-on and OS based authentication for development and Maintenance database. Worked with building and testing of beta product environments prior to shipping. Performed client site visits for assistance in installing new software and upgrading of current technology stacks. Worked as part of a DBA team to provide 24x7 support, as well as cross team assistance for the UNIX System Administrators.
• Used Oracle Tools such as OEM, Toad. Analyzed tables for performance, used OEM to
• monitor and tune SQL written by developers.

Senior Pre Sales Technical Support

Responsibilities included installing, configuring, and maintaining GEMMS software in a client/server environment for the Americas Sales staff with hardware consisting of IBM 850 Power PC laptops running AIX, and IBM 7xx laptops running Windows 3.1/95. Performed upgrades to laptops, installation of new product software and patches, demo applications, and archiving and backup of machine data. Maintained 24x7 support for the sales team in the field to answer questions and problems with the equipment. Performed client site visits with the sales representatives to setup the machines and provide technical help for the prospective clients.

GEMMS Helpdesk Support

Responsibilities included answering calls from customers regarding GEMMS problems and issues, logging information in a custom call-logging program, diagnosing the problem on Support environments, and determining the appropriate action. Assisted customers with install, upgrade and technical questions concerning the Process Manufacturing piece of Oracle Applications. Helped development test patches and upgrade installs on the Support systems

Confidential

Senior Associate Programmer, Associate Programmer, Associate Test Equipment Technician, Associate Card Test Technician

Provided customer support for semiconductor design tools and methods, which resulted in better tool performance and usability. Trained customers in the use of engineering design tools. Worked closely with customers and developers to resolve product problems and collect user requirements. Designed and developed software tools using C on a RISC 6000 to simulate semiconductor manufacturing errors, allowing engineers to analyze against common production faults, greatly reducing errors and the cost of redesigning layouts. Developed defect simulation applications in a mainframe environment for the semiconductor engineers to determine whether designs were free from possible physical defects before manufacture.