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Technical Support Engineer Resume

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Boulder, CO

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SUMMARY:

  • Customer service oriented.
  • Adaptable, reliable, innovative problem solver.
  • At home with both people and technology.

TECHNICAL SKILLS:

Hardware Skills: Sun Microsystems Sunfire Cisco Switches and Routers Sun, Dell, Linux ServersTCP/IP networking Confidential ESX Infrastructure

Software Skills: Network Fundamentals (DNS, LDAP, TCP/IP SAMBA File and Print Sharing, Subnetting, etc.) Solaris 9 - 10, Linux Server OS NAGIOS SNMP Confidential ESX Server Active Directory HTML MS Office Windows and Mac OS Client Citrix Presentation Server and client OS X and Windows 2003 Server BIND Apache Perl BASH IOS IMAP Exchange SQL SAN

PROFESSIONAL EXPERIENCE:

Technical Support Engineer

Confidential

Responsibilities:

  • Enterprise datacenter support for virtualized infrastructure, Novell Linux Server Operating System and Zimbra Communications Suite.

IT Linux Administrator

Confidential

Responsibilities:

  • Managed 20Linux/Unix server infrastructure for a Denver environmental testing company.
  • Installed, upgraded and maintained server systems, responsible for performance monitoring and troubleshooting including automation and Perl scripting.
  • Supervised systems consolidation and P2V virtualization of linux Apache, MySQL and internet/intranet servers during a corporate merger.
  • LDAP, Confidential ESX, RedHat/Centos, Postgres SQL, NAGIOS, Apache/Tomcat server.

Systems Administrator

Confidential

Responsibilities:

  • Root level administration of heterogeneous Solaris/Linux, Windows and Cisco network infrastructure in a 100+ machine data center at a NASA funded geo-sciences research company.
  • SAN maintenance, Nagios and MRTG monitoring, Postfix IMAP, AMANDA tape backupSun, Windows and Linux server installs, firewall, router and switch management, Unix shell scripting, Bind DNS, Cisco IPSEC VPN, Confidential and Solaris Zones, LDAP and
  • OpenDirectory, many other duties as needed.

Technology Specialist

Confidential

Responsibilities:

  • Instructional technology support for the Department of Special .
  • Oversaw installation of 500+ Citrix thin clients in 5 locations.
  • Administered Citrix/Windows 2003/Active Directory Server from a back office/Help Desk vantage.
  • Active Directory and MS-Exchange administration

Tier 1 Support Technician

Confidential, Boulder, Co

Responsibilities:

  • Responsible for maintenance, repair and proper operation of all computers (500+), servers and printers at Boulder High School, and several elementary schools.
  • Extensive emphasis on working with and supporting non-technical staff in a diverse and challenging environment.
  • Worked with minimal supervision or support, developed solutions on-the-fly. Created labs, servers and other al network resources.
  • Responsible for TCP/IP configuration, Cisco, Baystack/Nortel switches, Citrix Presentation Server and clients, Windows 2000 and OS X server, UPS, running cable, bench repair, Novell Netware server and clients, daily server backup.

Junior Systems Administrator/Helpdesk

Confidential

Responsibilities:

  • Three Years of full and part time work for the IT department at the University of ColoradoBoulder, performing routine system administration and helpdesk tasks.

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